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Chapter 5  Feature Description

Automatic Call Distribution with Management Information System (MIS)

NEAX2000 IVS

2

 General Description

NDA-24293, Issue 2

Page 45

Queue Size 
Control - ACD

On incoming DID/Tie line calls, the system can be assigned a threshold which limits
the number of calls in queue. When the queue size threshold is exceeded, incoming
callers are connected to busy tone.

Silent Monitor - 
ACD

This feature provides the ACD group supervisor with the ability to monitor a call to an
ACD agent. The silent monitor function gives no indication (as an option) to either the
agent or the calling party.

Automatic Call Distribution with Management Information System 
(MIS)

The Automatic Call Distribution (ACD) with Management Information System (MIS)
feature provides a management information system to be used in conjunction with the
built-in ACD features of the system. The MIS incorporates a supervisor's terminal for
real-time monitoring of agent activity, amber and red alarms, and hard-copy summary
reports.

Automatic Camp-on

An incoming Direct Inward Termination (DIT) call which has been terminated to a
busy station can be Camped-On automatically. When the busy station becomes idle,
the station is automatically called and connected to the camped on incoming trunk
call.

Automatic Number Identification (ANI)

This feature receives the calling subscriber's number automatically sent from T1
network using MF signaling and displays the calling number on the LCD of a
Multiline Terminal and an Attendant Console.

Automatic Recall

This feature works as a timed reminder. When a call remains on Hold, Camp-On or
ringing unanswered for a fixed interval after being transferred, the station that initiated
the hold, transfer, or Camp-On is automatically alerted. Station Application All
stations.

Automatic Wake-up

This feature allows the system to be programmed to automatically call guest rooms or
administration stations at specified times. Upon answering, the guest is connected to a
recorded announcement or music source. A printout of unanswered or blocked
Automatic Wake-Up attempts for each guest room is provided using the Hotel/Motel
printer.

Содержание NEAX2000 IVS2

Страница 1: ...SEPTEMBER 2000 NECAmerica Inc NDA 24293 ISSUE 2 STOCK 152017 General Description ...

Страница 2: ...The information contained herein is the property of NEC America Inc and shall not be reproduced without prior written approval from NEC America Inc NEAX and Dterm are registered trademarks of NEC Corporation All other brand or product names are or may be trademarks or registered trademarks of and are used to identify products or services of their respective owners Copyright 2000 NEC America Inc Pr...

Страница 3: ...for Private Line Operations xv Direct Inward Dialing DID Calls xvii Regulatory Information On Single line Analog Telephones xviii Hearing Aid Compatibility xviii Industry Canada CS 03 xviii Safety Certifications xx Safety Considerations xx Safety Instructions xxi Chapter 1 Introduction 1 System Overview 1 Feature Overview 3 Hardware Architecture 4 Hardware Modularity 4 Flexible Interface Port 4 Ca...

Страница 4: ...II Terminals 21 Line Conditions of Each Dterm Series III Terminal 25 Dterm Series E 26 Features 26 Dterm Series E Terminals 27 Line Conditions of Each Dterm Series E Terminal 30 SN716 DESKCON 31 SN716 DESKCON Features 32 Line Conditions of the SN716 DESKCON 32 Chapter 4 Equipment Description 33 Modules 33 Installation Hardware 33 Common Control 33 Analog C O Trunk 34 Analog DID Trunk 34 Analog Tie...

Страница 5: ...rposition Calling Transfer 41 Attendant Lamp Check 41 Attendant Listed Directory Number 41 Attendant Loop Release 41 Attendant Programming 41 Attendant Training Jacks 41 Audible Indication Control 41 Call Processing Indication 42 Call Queuing 42 Call Splitting 42 Call Waiting Display 42 Common Route Indial 42 Dialed Number Identification Service DNIS 42 Incoming Call Identification 42 Individual T...

Страница 6: ...er s Call 46 Call Back 46 Call Forwarding 46 Attendant Call Forwarding Set up and Cancel 47 Call Forwarding All Calls 47 Call Forwarding Busy Line 47 Call Forwarding No Answer 47 Call Forwarding Destination 47 Multiple Call Forwarding All Calls 47 Multiple Call Forwarding Busy Line 47 Multiple Call Forwarding No Answer 47 Split Call Forwarding All Calls 47 Split Call Forwarding Busy Line 47 Split ...

Страница 7: ...ct Inward System Access DISA 52 Direct Inward Termination DIT 52 Direct Outward Dialing DOD 52 Direct Station Selection Busy Lamp Field DSS BLF Console 53 Busy Out Status Console 53 Do Not Disturb Console 53 Message Waiting Console 53 Room Cutoff Console 53 Wake Up No Answer Console 53 Distinctive Ringing 54 Do Not Disturb 54 Do Not Disturb Hotel Motel 54 Do Not Disturb System 54 Elapsed Call Time...

Страница 8: ...with Meet Me 58 Last Number Redial 58 Least Cost Routing 3 6 Digit 59 Line Lockout 59 Line Pre selection 59 Maid Status 59 Maintenance Administration Terminal MAT 59 Message Center Interface MCI 59 Message Registration 59 Message Reminder 60 Message Waiting 60 Miscellaneous Trunk Access 60 CCSA Access 60 Code Calling Equipment Access 60 Dictation Equipment Access 60 Foreign Exchange FX Access 60 R...

Страница 9: ...erminal 64 Automatic Idle Return 64 Called Station Status Display 64 Calling Name and Number Display 64 Dynamic Dial Pad 64 Handsfree Unit 64 I Hold I Use Indication 64 Microphone Control 64 Multiple Line Operation 64 Mute Key 65 Off Hook Voice Announcement 65 Prime Line Pickup 65 Recall Key 65 Relay Control Function Key 65 Ring Frequency Control 65 Ringing Line Pickup 65 Soft Keys 65 Volume Contr...

Страница 10: ...hing 70 Timed Queue 70 Timed Reminder 70 Trunk Direct Appearances 70 Trunk Queuing Outgoing 70 Trunk to Trunk Connection 70 Uniform Call Distribution UCD 71 Busy In Busy Out UCD 71 Call Waiting Indication UCD 71 Delay Announcement UCD 71 Hunt Past No Answer UCD 71 Immediate Overflow UCD 71 Priority Queuing UCD 71 Queue Size Control UCD 71 Silent Monitor UCD 71 Uniform Numbering Plan UNP Voice and ...

Страница 11: ...orting and Diagnosis 77 System Administration 78 Remote Maintenance 78 Chapter 8 System Performance 79 Operating Conditions 79 Transmission Characteristics 79 Rotary Dial Pulse and DTMF Signaling 80 Audible Tones and Ringing Signal 81 Audible Tones 81 Ringing Signal 81 Built In Modem on MP Card 81 BHCA Busy Hour Call Attempts 82 ...

Страница 12: ...y 22 Figure 3 3 Dterm 8IS ETJ 8IS 1 22 Figure 3 4 Dterm 16DC ETJ 16DC 1 22 Figure 3 5 Dterm 16DD ETJ 16DD I 23 Figure 3 6 Dterm 24DS ETJ 24DS 1 23 Figure 3 7 Dterm Series IIIA ETJ 1 1 Single Line Analog Telephone 23 Figure 3 8 Dterm Series IIIH ETJ 1HM Single Line Analog Telephone with 8 Speed Dial Keys 24 Figure 3 9 EDW 48 2 DSS BLF 24 Figure 3 10 Typical Dterm III Adapters ADA J APA J APR J LLA ...

Страница 13: ...le 3 1 Line Conditions of Each Dterm Series III Terminal 25 Table 3 2 Line Conditions of Each Dterm Series Terminal 30 Table 3 3 Line Conditions of the SN716 DESKCON 32 Table 6 1 Specifications for Heat Dissipation 76 Table 7 1 Fault Detection Items 77 Table 8 1 Specifications of Audible Tone 81 ...

Страница 14: ...NEAX2000 IVS2 General Description Page xii NDA 24293 Issue 2 This page is for your notes ...

Страница 15: ...ference to radio and TV reception requiring the operator to take whatever steps are necessary to correct this interference FCC Part 15 Requirements In compliance with FCC Part 15 Rules the following statement is provided Warning This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause interference to radi...

Страница 16: ...nc at 800 TEAM NEC 800 832 6632 for repair and or warranty information If the trouble is causing harm to the telephone network the telephone company may request that you remove the equipment from the network until the problem is resolved If the equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If...

Страница 17: ...position This equipment complies with the requirements in Part 15 of FCC Rules for a Class A computing device Operation of this equipment in a residential area may cause unacceptable interference to radio and TV reception requiring the operator to take whatever steps are necessary to correct the interference NEAX2000 IVS2 Complies With Part 68 FCC Rules FCC Registration Numbers Ringer Equivalence ...

Страница 18: ... N A 6 0N PN DAIB 04DU9 1SN N A 6 0N PN DAIB 04DU9 1ZN N A 6 0N PN 24PRT A 05DU9 BN N A 6 0P PN 24PRT A 04DU9 BN N A 6 0P PN 24PRT A 04DU9 1KN N A 6 0P PN 24PRT A 04DU9 1SN N A 6 0P PN 24PRT A 04DU9 1ZN N A 6 0P PN 24CCT A 04DU9 BN N A 6 0P PN 24CCT A 04DU9 DN N A 6 0P PN 24CCT A 04DU9 1KN N A 6 0P PN 24CCT A 04DU9 1SN N A 6 0P PN 24CCT A 04DU9 1ZN N A 6 0P PN 24DTA C 04DU9 BN N A 6 0P PN 24DTA C ...

Страница 19: ...pment is capable of providing users access to interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 Caution The use of a monitoring recording or listening devices to eavesdrop monitor or record telephone conversations or other sound act...

Страница 20: ... all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area Hearing Aid Compatibility The Dterm terminals provided for the NEAX2000 IVS2 are hearing aid compatible FCC rules prohibit the use of non hearing aid compatible ...

Страница 21: ...ny repairs or installations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request that the user disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This protection may ...

Страница 22: ...nsiderations When using telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury Precautions include the following Never install telephone wiring during a lightning storm Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations Never touch an uninsulated telephone wire or terminal ...

Страница 23: ...adiator or heat register This product should not be placed in a built in installation unless proper ventilation is provided 11 This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power source available consult with your local power company 12 This product is normally connected with a three wire grounding type plug a p...

Страница 24: ...by following the operating instructions Adjust only those controls that are covered by the operating instructions because improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation e If the product has been dropped or the cabinet has been damaged f If the product exhibits a distinct change in...

Страница 25: ... to accommodate added demand The modular design of the NEAX2000 IVS2 allows the system to grow from 24 to 512 stations Hardware modularity results in one of the most reliable flexible and powerful systems available The NEAX2000 IVS2 is a microprocessor based stored program controlled digital communication system using the Pulse Code Modulation PCM technique The system is comprised of central equip...

Страница 26: ... maximum capacities for each device are as follows DEVICES WITHOUT MEM MODULE WITH MEM MODULE Analog Digital Trunks Wireless lines 384 768 DID Number Conversions 500 1000 IP Trunks 1 16 IP CH 8 128 IP CH Analog lines 256 512 Digital lines 256 512 Analog Digital Wireless lines 256 512 Virtual lines 256 512 Virtual Digital lines 512 768 Wireless PS lines 128 256 ISDN BRI lines 64 128 Data lines 64 1...

Страница 27: ...unt Codes Forced Account Codes Direct Inward System Access DISA Least Cost Routing LCR Route Advance Station Message Detail Recording SMDR Code Restriction Elapsed Call Timer Periodic Time Indication Tone Off Premises Extensions and Tandem Switching of E M Tie Lines Productivity is served by features such as Incoming Call Identification transfers DIT DID DDD FX WATS and internal calls Authorizatio...

Страница 28: ...Port Interface The Port Interface provides access to the public and private network for various types of terminal devices including digital and analog telephones data terminals computers and subsystems such as Voice Mail Systems Data Switch Networks and related communication and information services Hardware Modularity The NEAX2000 IVS2 continues with the modular design employing interface modules...

Страница 29: ...future Fusion of RAM and ROM Programs The NEAX2000 IVS2 incorporates the flexibility of Random Access Memory RAM for Office Data Memory and Flash ROM which contains the operating system This fusion of divergent memory technologies results in high performance 32 bit processing reliability in system operation as well as fast recovery time in case of system power loss This unique configuration provid...

Страница 30: ...PORTS 48 to 256 Expands LT Port Capacity from 48 Ports to 256 Ports LT PORTS 48 to 512 Expands LT Port Capacity from 48 Ports to 512 Ports LT PORTS 128 to 256 Expands LT Port Capacity from 128 Ports to 256 Ports LT PORTS 128 to 512 Expands LT Port Capacity from 128 Ports to 512 Ports LT PORTS 256 to 512 Expands LT Port Capacity from 256 Ports to 512 Ports DTI SPANS 5 to 11 Expands DTI Capacity fro...

Страница 31: ...ystems for ACD reports and monitoring as well as maintenance access terminals Advantages The NEAX2000 IVS2 provides a unique set of advantages to users who seek an advanced information system that is both flexible and dependable Through the use of state of the art computer controlled telecommunications technology NEC is able to provide the following advantages 1 Full Featured System NEAX2000 IVS2 ...

Страница 32: ...ing system various kinds of equipment are mounted in a cabinet group and are connected to each other by use of connecting cables The NEAX2000 IVS2 however uses a building block modular design When installing the system the required blocks are placed on top of each other in a building block formation and interconnected by round bus cables 6 Flexible Interface Ports The NEAX2000 IVS2 employs a Unive...

Страница 33: ...d modules and plug in type circuits packs it is easy to install Wiring connections both internal and external are made through simple to use standard plug ended cables In addition with each unit and system having been fully factory tested prior to shipment potential obstacles to easy installation have been held to a minimum 11 Ease of Maintenance Because the system is constructed with first qualit...

Страница 34: ...ible Hardware Design The NEAX2000 IVS2 hardware is designed to meet the following parameters Flexibility Capacity Reliability Optimum space use Minimal environmental requirements Ease of installation and maintenance A unique modular design is employed throughout the NEAX2000 IVS2 As additional equipment modules are required they are stacked on top of each other rather than mounting the equipment i...

Страница 35: ...edicated slot VM for voice mail card 8 port Line Trunk cards can be mounted in LT00 to LT07 slots 4 port Line Trunk cards can be mounted in LT00 to LT10 slots LT11 slot is available for 4 port Line Trunk cards only when the system is configured with two or less PIMs 2 Power Supply Board Each PIM is equipped with a Main Power Supply card PZ PW121 which converts AC120V 240V 50Hz 60Hz to 27V DC 4 4A ...

Страница 36: ...1 PIM 0 PIM 0 PIM 0 PIM 0 BASE BASE BASE BASE 1 PIM 64 ports 2 PIM 128 ports 3 PIM 192 ports 4 PIM 256 ports PIM 3 PIM 3 PIM 2 PIM 2 PIM 1 PIM 1 PIM 5 PIM 0 PIM 4 PIM 0 PIM 4 BASE BASE BASE BASE 5 PIM 320 ports 6 PIM 384 ports PIM 3 PIM 3 PIM 7 PIM 2 PIM 6 PIM 2 PIM 6 PIM 1 PIM 5 PIM 1 PIM 5 PIM 0 PIM 4 PIM 0 PIM 4 BASE BASE BASE BASE 7 PIM 448 ports 8 PIM 512 ports ...

Страница 37: ...VS2 General Description NDA 24293 Issue 2 Page 13 Installation Methods The NEAX2000 IVS2 provides three installation methods as follows Floor Standing Installation Wall Mounting Installation 19 inch Rack Mounting Installation Figure 2 1 Floor Standing Installation ...

Страница 38: ...NEAX2000 IVS2 General Description Page 14 NDA 24293 Issue 2 Installation Methods Chapter 2 System Configuration Figure 2 2 Wall Mounting Installation Figure 2 3 Rack Mounting Installation ...

Страница 39: ... MODEM Modem CSI CS ZT Interface Card MP Main Processor Card CS ZT Cell Station For Australia Others Zone Transceiver For North America Latin America PFT Power Failure Transfer DAT Digital Announcement Trunk Card PMS Property Management System DCH D channel Handler Card OAI Open Application Interface DIT DID Trunk Card ODT OD Trunk Card 2 4 wire E M DK External Relay Key Interface Card PBR PB Rece...

Страница 40: ...NEAX2000 IVS2 General Description Page 16 NDA 24293 Issue 2 Trunking Diagram Chapter 2 System Configuration Trunking Diagram This figure shows a typical trunking diagram of the NEAX2000 IVS2 system ...

Страница 41: ...owing diagrams show the physical layout of elements within the PIM LT00 LT11 Line Trunk card mounting slots System Capacity for Line Trunk Card Max 64 ports per PIM Max 512 ports per system VM PZ VM00 M mounting slot AP00 AP11 Application Processor card mounting slots System Capacity for Application Processor Card Max 24 cards per system Max 256 ports per system PFT PZ 8PFTB mounting slot MP PN CP...

Страница 42: ...unt the PN CP14 card in the MP slot Slot 12 of PIM0 2 PN CP15 FP When the system is configured with three PIMs or more mount one PN CP15 card in the FP slot PIM 0 Slot 11 and PIM 2 4 6 Slot 12 When the system is configured with one or two PIMs the PN CP15 card does not need to be mounted Figure 2 4 MP FP Card Mounting Slots PIM 3 PIM 2 PIM 1 PIM 0 PIM 7 PIM 6 PIM 5 PIM 4 ...

Страница 43: ...lashes Because the light can be seen from every direction it helps assure that the user won t miss important calls Electronic Volume Control A single set of control keys for adjusting LCD contrast speaker receiver volume and ringer volume is located on the front panel of the terminal These universal keys increase operational efficiency and eliminate the need to have a number of different volume co...

Страница 44: ...ng DOWN UP Controls speaker handset volume display contrast ringer volume FUNCTION Provides special functions ex MIC ON OFF COT gain control HOLD Provides Exclusive and Non Exclusive Hold of line appearances LAST NUMBER REDIAL SPEED CALLING STATION Provides for Stack Dial or Speed Calling Station RECALL Terminates a call in progress and immediately seizes dial tone Line Reconnect Same Line SPEAKER...

Страница 45: ...ovides Dterm III terminals with a connection for a head set or External Hands free Unit or provides a recording jack Analog Port Adapter The Analog Port Adapter provides a Dterm III terminal with a connection for a PC with a modem Analog Port Adapter with Ringing The Analog Port Adapter with Ringing provides Dterm III terminals with a con nection for a facsimile cordless telephone etc The Dterm Se...

Страница 46: ...erm 8IS ETJ 8IS 1 Figure 3 4 Dterm 16DC ETJ 16DC 1 8 dedicated function keys hands free operation call message indicator tilt leg 8 dedicated function keys 8 line feature access keys 40 character 2 lines LCD display call message indicator tilt leg 8 dedicated function keys 16 line feature access keys 40 character 2 lines LCD display hands free operation call message indicator tilt leg ...

Страница 47: ... Telephone 8 dedicated function keys 16 line feature access keys 40 character 2 lines LCD display 20 additional programmable feature keys hands free operation call message indicator tilt leg 8 dedicated function keys 24 line feature access keys 40 character 2 lines LCD display 12 additional programmable feature keys hands free operation call message indicator tilt leg 2 dedicated function keys cal...

Страница 48: ...TJ 1HM Single Line Analog Telephone with 8 Speed Dial Keys Figure 3 9 EDW 48 2 DSS BLF Figure 3 10 Typical Dterm III Adapters ADA J APA J APR J LLA J and CTA J 2 dedicated function keys 8 additional programmable feature keys call message indicator 48 60 Direct Station Selector Busy Lamp Field Add On Module for Dterm Series III ...

Страница 49: ...able 3 1 Line Conditions of Each Dterm Series III Terminal TERMINAL TYPE CARD TYPE CABLE LENGTH CABLE 0 5φ φ φ φ 24 AWG REMARKS Dterm Series III 8 button PN 8DLCL 8DLCP STANDARD 984 ft 300 m Note 1 PN 4DLCM 4DLCQ STANDARD 984 ft 300 m 3937 ft 1200 m PN 2DLCB 2DLCN LONG 2788 ft 850 m 3937 ft 1200 m Dterm Series III 16 button PN 8DLCL 8DLCP STANDARD 492 ft 150 m Note 1 PN 4DLCM 4DLCQ STANDARD 492 ft...

Страница 50: ...ion for two way conversation Standard features include headset jacks wall mount units and adjustable base units Features Built in LLA function Four Local Soft Key Controls Detail functions are depending on PBX Large Message Waiting LED 24 Character 3 line LCD Tilt Detachable LCD Unit Adjustable legs Built in Wall Mount Unit Built in Headset Jack connector Speed Dial DSS Buttons Programmable Line K...

Страница 51: ...D built in speakerphone ADA compatibility and a large LED to indicate incoming calls and messages This terminal comes in two colors black BK and white WH This digital Multiline Terminal is equipped with 8 programmable line keys each with a two color LED built in speakerphone ADA compatibility and a large LED to indicate incoming calls and messages This terminal is also equipped with a 24 character...

Страница 52: ... is also equipped with a 24 character 3 line adjustable Liquid Crystal Display LCD It also provides four soft keys This terminal comes in two colors black BK and white WH This digital Multiline Terminal is equipped with 32 programmable line keys each with a two color LED a built in speakerphone ADA compatibility and a large LED to indicate incoming calls and messages This terminal is also equipped...

Страница 53: ...plex Large Call Message indicator and optional Wall Mount Unit 730112 This terminal has no built in LLA This terminal comes in White WH only This Console is equipped with 60 programmable line keys each with a two color LED These keys can be programmed as Direct Station keys function keys or outside line keys It interfaces to the NEAX1000 system via existing 4DLC cards and the new 8DLCH card and us...

Страница 54: ... Table 3 2 Line Conditions of Each Dterm Series E Terminal TERMINAL TYPE CARD TYPE CABLE LENGTH CABLE 0 5φ φ φ φ 24 AWG REMARKS Dterm Series E 8 button PN 8DLCL 8DLCP STANDARD 984 ft 300 m Note 1 PN 4DLCM 4DLCQ STANDARD 984 ft 300 m 3937 ft 1200 m PN 2DLCB 2DLCN LONG 2788 ft 850 m 3937 ft 1200 m Dterm Series E 16 button PN 8DLCL 8DLCP STANDARD 656 ft 200 m Note 1 PN 4DLCM 4DLCQ STANDARD 656 ft 200...

Страница 55: ...t to the PBX This interface is 6 core Modular Jack inner 1 pair for signal and outer 2 pairs are for power supply The SN716 Desk Console operates on a switched loop basis with a maximum of 6 Attendant loops terminating at each console on the associated Interface card The Attendant uses these loops for answering originating holding extending and reentering calls When Attendant loop release is used ...

Страница 56: ... Recorder connectivity Line Conditions of the SN716 DESKCON The cable length between the DLC card and terminal varies depending on the type of terminal Table 3 1 shows the line conditions of the Attendant Console Table 3 1 Line Conditions of the SN716 DESKCON TERMINAL TYPE CARD TYPE CABLE LENGTH CABLE 0 5 φ φ φ φ 24 AWG REMARKS SN716 DESKCON PN 8DLCL 8DLCP And PN PW00 or AC Adapter 1000 ft 304 m P...

Страница 57: ...mbly MOUNTING BRACKET Safety Mounting Bracket 19 RACK BRACKET A 19 inch Rack Mounting Bracket Type A 19 RACK BRACKET B 19 inch Rack Mounting Bracket Type B I F BRACKET ASSEM Inter Frame Bracket Assembly BASE TRAY ASSEM Base Tray Assembly EQUIPMENT NAME FUNCTIONAL NAME FUNCTION PN CP14 MP Main Processor BUS interface for PIM 0 to PIM 1 PN CP15 FP Firmware Processor BUS interface for PIM Expansion P...

Страница 58: ...op Start Trunk EQUIPMENT NAME FUNCTIONAL NAME FUNCTION PN AUCA AUC 2 line Analog Long Line Circuit Card provided with Power Failure Transfer PFT Function or 2 line Direct Inward Dialing Trunk Card PN 4DITB DIT 4 line Direct Inward Dialing Trunk Card EQUIPMENT NAME FUNCTIONAL NAME FUNCTION PN 2ODTA ODT 2 line Out Band Dialing Trunk Card EQUIPMENT NAME FUNCTIONAL NAME FUNCTION PN 4LCD A LC 4 Line An...

Страница 59: ...t Card for Dterm Series E III DSS Console DESKCON PN 8DLCP DLC 8 line Digital Line Circuit Card for Dterm Series E III DSS Console DESKCON EQUIPMENT NAME FUNCTIONAL NAME FUNCTION PN 24DTA C DTI Digital Trunk Interface 23B D 1 5 Mbps Card T1 PN 30DTC A DTI Digital Trunk Interface 2 Mbps Card E1 EQUIPMENT NAME FUNCTIONAL NAME FUNCTION PN 2DPCB DPC 2 line Data Port Controller Card for 48K 64 Kbps V11...

Страница 60: ...r 2ILCA cards PN 24DTA C DTI Digital Trunk Interface 23B D 1 5Mbps Card T1 PN 24PRTA PRT ISDN Primary Rate 23B D Interface Card Built in D Channel PN SC01 DCH D channel Handler Card SPN SC01 QSIG QSIG Protocol Handler EQUIPMENT NAME FUNCTIONAL NAME FUNCTION PN IPTA IPT IP Trunk Interface card 16 ch PN 4VCTH VCT 4 channel CODEC Card for IP Trunk EQUIPMENT NAME FUNCTIONAL NAME FUNCTION PN 8RSTA PBR ...

Страница 61: ...Announcement Trunk Card PZ 8PFTB PFT 8 line Power Failure Transfer Card PN TNTA TNT 2 line Tone Music Source Interface Card PN 2AMPA AMP 2 line Amplifier Trunk Card PN CFTB CFT 6 10 Party Conference Trunk Card EQUIPMENT NAME FUNCTIONAL NAME FUNCTION PN AP00 B MRC Provides four RS 232C ports and is used for SMDR Hotel Printer CIS PMS MCI CS report functions SPN AP01 IP Provides one RS 232C port and...

Страница 62: ...andler for Wireless Roaming EQUIPMENT NAME FUNCTIONAL NAME FUNCTION PN DAIA DAI Digital Trunk Interface 23B D 1 5Mbps Card for Remote PIM PN DAIB DAI Digital Trunk Interface 23B D 1 5Mbps Card for Remote PIM PN DAIC DAI Digital Trunk Interface 23B D 1 5Mbps Channel Expansion Card for Remote PIM PN DAID DAI Digital Trunk Interface 2Mbps Card for Remote PIM PN DAIE DAI Digital Trunk Interface 2Mbps ...

Страница 63: ...or MJ MN lamps located on the AC DC Power Supply and optionally an external alarm display unit Station Application not applicable Alphanumeric Display The ETJ 16DC 1 Multiline Terminals are each equipped with a 2 line 20 character Liquid Crystal Display LCD These displays are used to provide alphanumeric information including clock calendar and call processing information Station Application All M...

Страница 64: ...ds are available non delay delay and passing dial tone Attendant Camp on This feature permits the Attendant to hold an incoming call in a special mode when the desired station for the transfer is busy The Attendant sends a Camp On tone to the busy station When that station becomes idle it is automatically alerted and connected to the waiting party Attendant Console SN716 DESKCON The Attendant Cons...

Страница 65: ...to or out of Do Not Disturb Attendant Interposition Calling Transfer This feature allows any Attendant to directly converse with another Attendant and also allows Attendants to transfer calls from their console to another Attendant s console in systems where Multiple Console Operation has been provided Attendant Lamp Check This function is used to check the status of keys lamps and LCDs mounted on...

Страница 66: ...endant Call Selection key will flash and the LCD display will indicate the Listed Directory Number associated with that trunk route Dialed Number Identification Service DNIS This feature provides a display of the company name on the Attendant Console when the Attendant has answered a Listed Directory Number or a Tie Line call Incoming Call Identification Incoming calls are identified by various me...

Страница 67: ...ant This feature allows an Attendant to transfer an incoming or outgoing call on one trunk to an outgoing trunk and exit the connection before the called party answers Attendant Delay Announcement This feature provides an announcement via a Digital Announcement Trunk Card to external calls that are not answered by the attendant within a predetermined time Attendant Lockout This feature denies an A...

Страница 68: ... allows the system to control whether a call directed to the pilot number of the ACD group goes to that station or not This prevents incoming calls from being directed to stations at which no agent is available Call Waiting Indication ACD This feature provides a visual indication when an incoming call to an ACD group is placed in queue due to an all agents busy condition On external relay controll...

Страница 69: ...d alarms and hard copy summary reports Automatic Camp on An incoming Direct Inward Termination DIT call which has been terminated to a busy station can be Camped On automatically When the busy station becomes idle the station is automatically called and connected to the camped on incoming trunk call Automatic Number Identification ANI This feature receives the calling subscriber s number automatic...

Страница 70: ...lternate between the two parties The Single Line Telephone user uses the Hold feature to alternate between the two parties Call Back This feature allows a calling party to set an automatic Call Back when a busy or no answer condition is encountered When the busy station becomes idle the station that set the Call Back will be called In case of Call Back no answer the Call Back to the setting statio...

Страница 71: ... equipment Call Forwarding No Answer can be set by the individual station user an Attendant Console or by a Multiline Terminal with a secondary appearance of the station s extension Call Forwarding Destination This feature allows a station A user to set Call Forwarding All Calls from another station B within the system to the user s station A Multiple Call Forwarding All Calls When a forwarded cal...

Страница 72: ...ny station in the system Call Park Tenant When a call is parked by Call Park Tenant the call can be retrieved from Call Park Tenant by any station within the tenant from which the call was originally parked Call Pickup This feature enables a station user to answer any call directed to another station to a station within the user s own Call Pickup Group or to a station within a different Call Picku...

Страница 73: ...de call to signal the Attendant and have the Attendant transfer the call to another station within the system or to an outside connection Caller ID Class This feature receives the calling subscriber s name and number sent from a public network using a MODEM signal and displays the name or number on an LCD of a Multiline Terminal and Attendant Console Caller ID Display Without answering incoming ca...

Страница 74: ...des This restriction is controlled on the basis of a three digit area code or six digit area and office code numbering plan Conference Three Four Party This feature provides a station user the ability to add on another party trunk or station to a call already in progress Single Line Telephone users can add up to one additional party and Multiline Terminal users can add up to two additional parties...

Страница 75: ...is feature enables trunks and station lines to ring immediately at the terminating station but also after a programmable period of time has elapsed to ring at secondary Multiline Terminals with that trunk or line appearance Diagnostics To assist maintenance personnel the NEAX2000 IVS2 provides diagnostic capabilities such as fault code generation device status information and alarm information rec...

Страница 76: ...ion This feature allows the NEAX2000 IVS2 to convert the digits received from the serving C O to valid station numbers when the C O numbering plan differs from the desired station numbering plan Direct Inward System Access DISA This feature allows an outside caller to access the system using an exchange network connection without Attendant or station assistance The outside user may originate calls...

Страница 77: ...ed with a Multiline Terminal to be used as a Do Not Disturb DND Console This feature is activated by the use of a Function Mode key on a DSS BLF Console DND set status for each station is indicated by a green LED associated with each button In addition the Multiline Terminal user can set cancel the DND status of other stations using the DND Console Message Waiting Console This feature allows an ED...

Страница 78: ...Hotel Motel This feature allows the Attendant Console s Hotel Motel Front Desk Instrument s guest stations or Property Management System PMS terminal s to place individual stations into Do Not Disturb Calls can be placed from stations set in DND Do Not Disturb System This feature simultaneously restricts incoming calls to a pre assigned group of stations by operation from the Hotel Motel Front Des...

Страница 79: ...achine a related lamp on a pre designated Multiline Terminal is caused to light indicating reception of a facsimile call Feature Activation from Secondary Extension This feature allows the Multiline Terminal user to access an appearance of another extension and program certain features from that extension Flexible Line Key Assignment Multiline Terminals can have any desired line key assignment Thi...

Страница 80: ...fter one of paged parties answers the paging becomes the 2 Way Calling between the originator and the first answered party automatically stops paging other parties The stations are assigned to the simultaneous paging groups as participants by the system data beforehand Group Listening When a Multiline Terminal user makes a call using the handset pressing the SPKR key will allow others to listen th...

Страница 81: ...sage Waiting and Do Not Disturb individual and group Hotel Motel Front Desk Instrument A Multiline Terminal with LCD can be programmed to function as a Hotel Motel H M Front Desk Instrument This can be used to set and cancel standard H M features such as Message Waiting Do Not Disturb Automatic Wake Up and Room Cutoff Hotline Inside Outside This feature causes the terminal to place a call to anoth...

Страница 82: ...ne key LED Dial Intercom Dial Intercom comprises up to 10 Multiline Terminals which can call each other using a dedicated Dial Intercom line key with abbreviated dialing Dial Intercom calls can be Voice Announce with Handsfree Answerback or ringing calls Internal Tone Voice Signaling Multiline Terminals can signal incoming internal calls by Voice Announcement or by ringing according to the program...

Страница 83: ...ature allows the Hotel Motel H M Front Desk Instrument Property Management System PMS terminal or guest room station using special access code to register the condition of each guest room Maintenance Administration Terminal MAT The Maintenance Administration Terminal MAT is a Personal Computer PC used for programming and maintenance of the NEAX2000 IVS2 The MAT can provide a Maintenance Printout P...

Страница 84: ...io Paging Equipment and Wide Area Telephone Service WATS lines Refer to separate features Direct Inward Dialing DID and Tie Line Access for more applications of Miscellaneous Trunk Access CCSA Access This feature allows connection to or from a Common Control Switching Arrangement CCSA network A CCSA network is a special privately leased network constructed for one customer s exclusive use that rep...

Страница 85: ...ed down Connection Data This feature provides a fixed connection between two internal Data Adapters or an internal Data Adapter and an external Data Communication Device Night Service This feature provides a variety of methods for handling incoming calls when the system is in night mode These include Attendant Night Transfer Call Rerouting Day Night Mode Change by Attendant Console Day Night Mode ...

Страница 86: ...ified code any station may answer the call and then extend it to any other station by means of the Call Transfer feature Off hook Alarm This feature allows a station user to call the Attendant or a pre designated station by simply staying off hook for a preprogrammed period of time The calling number is automatically displayed at the Attendant Console or the pre designated station if equipped with...

Страница 87: ...ermitted by the Multiline Terminal user currently on that line button or if the line button is assigned for Direct Privacy Release Direct Privacy Release This feature allows a station user with a secondary appearance of another extension in the system to access that extension when it is being used by someone else This feature allows for a simplified method for establishing a conference In addition...

Страница 88: ... the LCD of the calling Multiline Terminal Calling Name and Number Display This feature provides a display on the LCD of the Multiline Terminal receiving a call indicating the station number or trunk number of the incoming call Dynamic Dial Pad This feature allows to make an outgoing call at first hand by pressing a ten key of Multiline Terminal without pressing a Speaker key or going off hook Han...

Страница 89: ...cess features provided by the outside exchange or to abandon a call while retaining the line for origination of another call Relay Control Function Key This feature provides a Multiline Terminal with the ability to activate deactivate relays on a PN DK00 to control external devices Ring Frequency Control The ring frequency of the Multiline Terminal can be controlled on a station basis in system pr...

Страница 90: ... This feature provides the installers a simple procedure to have the system generate system data according to the system hardware configuration thereby providing immediate operation and shorter programming time When activated the system scans hardware configuration such as line trunk card slot location and assigns system data such as extension numbers trunk numbers etc according to a predetermined...

Страница 91: ...lows a Multiline Terminal to save a specific dialed number and then redial that number at a later time Security Alarm This feature provides an indication on the Attendant Console when a contact closure occurs Set Relocation This feature enables two stations to be moved from one location to another without reprogramming station data at MAT Single Digit Dialing This feature provides the station user...

Страница 92: ...rough the hunt group in a preprogrammed order from that station s position within the hunt group Station Hunting Terminal When a pilot number is dialed and that number is busy sequential Station Hunting will be initiated However if a number other than the pilot number is dialed and that number is busy busy tone will be provided rather than initiate Station Hunting Station Hunting Secretarial This ...

Страница 93: ...ects System Speed Dialing This feature provides all users the ability to dial frequently called numbers using an abbreviated call code System Traffic The NEAX2000 IVS2 is the stored program controlled digital electronic PABX employing PCM time division switching technique Single stage time division switching is employed for all configurations of NEAX2000 IVS2 up to its maximum line and trunk confi...

Страница 94: ...ture allows the system to be programmed to automatically call stations at specified times Upon answering the station is connected to a recorded announcement or music source Trunk Direct Appearances This feature allows Multiline Terminal users the ability to access a CO line or E M Tie Line without dialing an access code For this feature trunks must be assigned to the line keys on the Multiline Ter...

Страница 95: ...ting Indication Delay Announcement UCD This feature allows the system to provide a recorded announcement to an incoming caller placed in queue to a UCD group A single announcement or two separate announcements can be provided Hunt Past No Answer UCD This feature allows calls targeted at a UCD group to hunt past an agents station after a no answer condition if the agent forgets to log off of the gr...

Страница 96: ...ms 1 The result of the operation when the station user set or canceled the service fea ture instead of service set tone 2 Which service has been set to the station such as Call Forwarding All Calls Do Not Disturb or Message Waiting when the station goes off hook instead of special dial tone Voice Mail Integration This feature is used to interface the NEAX2000 IVS2 with a locally provided stand alo...

Страница 97: ... provided for this feature 2 Transferring Camp On call to VMS When an Attendant sets Camp On to a busy destination station for an external call and if the destination station does not answer by predetermined time the call can be automatically transferred to a VMS Whisper Page This feature allows a secretary to interrupt the boss in a private way By pressing a feature key or dialing an Access Code ...

Страница 98: ...NEAX2000 IVS2 General Description Page 74 NDA 24293 Issue 2 ...

Страница 99: ...ssue 2 Page 75 Chapter 6 Installation Procedure Installation Steps The installation of the NEAX2000 IVS2 is performed according to the following steps Unpacking Cabling Installation of PIM Mounting Cards System Data Entry Operation Test In Service ...

Страница 100: ...This allows the installation to be done easily and smoothly Items to be Provided at Site The following items are required for correct operation a Adequate space accommodation b Adequate ventilation c Commercial AC power Dimensions and Weight 1 Dimensions 16 9 in x 8 8 in x 14 in 43 cm x 22 3 cm x 35 6 cm 2 Weight Weight varies depending on the system configuration PIM Approx 41 lbs 18 5 kg PIM inc...

Страница 101: ...TION REMARKS MJ MN 1 Reset Initial Available Available Indication of MJ or MN alarms is software controlled on a per fault basis 2 Data Transmission Error between MP and FP AP Available Available 3 FP AP Card Down Available Available 4 Digital Interface Fault Available Available 5 BUS Card Fault Available Available 6 Dterm Line Fault Available Available 7 Station Line Fault Available Available 8 D...

Страница 102: ...IVS2 for the purpose of system diagnosis status reporting and database reconfiguration can be performed from remote locations e g Maintenance Centers Technical Assistance Service Centers etc By taking advantage of the built in modem on the NEAX2000 IVS2 CPU the following maintenance administration functions can be accomplished by a remotely located MAT via a modem over a central office network or ...

Страница 103: ...00 Hz b Idle Circuit Noise Less than 65 dBm c Insertion Loss relative to 1KHz 10 dBm Station to Station Typical 6 dB Station to Trunk Typical 0 5 dB Trunk to Trunk Typical 0 5 dB at 0 dB PAD control d Longitudinal Balance Trunk Side Better than 58 dB e PCM Characteristics Line Rate 1 544 Mbps µ Law Meets North America TI 04 Standards f Return Loss More than 15 dB 300 3 400 Hz Line Impedance Statio...

Страница 104: ...ms 2 Sending Conditions Dial Speed 10 pps 0 8 pps Break Ratio 67 3 Minimum Interdigital Pause 800 ms 3 DTMF Signaling Frequency Combinations 1 Receiving Conditions Measured at Receiver Input Signal Duration More than 40 ms Interdigital Pause More than 40 ms Signal Level 0 25 dBm 2 Sending Conditions Signal Duration More than 64 ms Inter digital Pause More than 64 ms Signal Level Low Frequency 10 d...

Страница 105: ...z mixed with 440 Hz Continuous Special Dial Tone SDT 350 Hz mixed with 440 Hz 0 125 sec ON 0 125 sec OFF Busy Tone BT 480 Hz mixed with 620 Hz 0 5 sec ON 0 5 sec OFF Reorder Tone ROT 480 Hz mixed with 620 Hz 2 5 sec ON 0 25 sec OFF Howler Tone HWT 2 400 Hz interrupted by 16 Hz Continuous Service Set Tone SST 350 Hz mixed with 440 Hz Continuous Ring Back Tone RBT 440 Hz mixed with 480 Hz 1 sec ON 3...

Страница 106: ...Performance BHCA Busy Hour Call Attempts The BHCA of the NEAX2000 IVS2 is shown below MAIN PROCESSOR WITHOUT FP 1 PIM ONE FP 1 2 PIM TWO FP 3 4 PIM THREE FP 5 6 PIM FOUR FP 7 8 PIM Business or Hotel Motel without ACD OAI 2000 2500 5000 7000 8000 Business or Hotel Motel with ACD OAI 1000 2000 4000 5000 5500 ...

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