Programming
Initial Configuration and Programming
IntraMail for Aspire System Guide
Chapter 1: Quick Setup
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11
1
Having the Automated Attendant Answer Outside Calls
To have the Automated Attendant answer outside calls, you have to set up Direct Inward Lines (DILs) and
terminate them to IntraMail. Once the DILs to IntraMail are set up:
■
All calls are answered by Call Routing Mailbox 1 and Dial Action Table 1. This happens because:
- Answer Table 1 Runs Monday-Friday from 8:30AM to 5:00PM, and uses Call Routing Mailbox 1.
- At all other times, the Default Mailbox answers – also using Call Routing Mailbox 1.
■
Dial Action Table 1 allows outside callers to:
- Dial
system extensions
(if installed) 301-399 and 400-499.
- Dial
0
for an operator (extension 301).
- Dial
* + Extension
to leave a Quick Message in a mailbox.
- Dial
# + Extension
to remotely log on to their mailbox.
- Wait on the line to be automatically routed to the operator.
To set up the Automated Attendant to answer outside calls:
Step 1
Set up trunks as Direct Inward Lines.
1.1
22-02-01: Incoming Call Trunk Setup
- Assign Service Type
4
to each trunk you want to be a DIL. Make a separate entry for each
Night Service mode.
✔
By default, trunks are Service Type
0
(Normal).
Step 2
Have the Direct Inward Lines terminate to IntraMail (extension 343).
2.1
22-07-01: DIL Assignment
- For each trunk you designated as a DIL above, enter
343
. Make a separate entry for each
Night Service mode.
✔
By default, there are no DIL destinations programmed.
Step 3
Review the default Automated Attendant setup.
DIL to Voice Mail
Master (700)
Trunks Route to
Answer Table 1
Answer Table 1
Schedule 1 or
Default Mailbox
Dial Action
Table 1
Calls always route to Call Routing Mailbox 1
-
Schedule 1 active M-F 8:30AM-5:00PM.
-
Default Mailbox active all other times.
Dial Action Table 1
Dialing Options
Dial an extension number, or
0 for the operator
Default Automated Attendant Answering
All trunks
Use Answer
Table 1
Which chooses Call
Routing Mailbox 1.
And Dial Action
Table 1
With these
dialing options
From a System Administrator's
mailbox, record an Instruction
Menu (SA + I) for the active Call
Routing Mailbox.
Call Routing
Mailbox 1
G
22-02-01: Incoming Call Trunk Setup
G
47-10-01: Answer Table Assignment
G
22-07-01: DIL Setup
G
47-11: IntraMail Answer Table Options
G
47-12: IntraMail Answer
Schedules
G
47-11-03: Default Mailbox
G
47-08: Call Routing Mailbox
Options
G
47-13: IntraMail Dial Action Tables
