Wi-Fi Troubleshooting: Connecting & pairing the Neato D7 with the Neato App
Before you can begin using all the advanced functions of your Neato Intelligent Vacuum, you
need to get it connected to your Wi-Fi Network. First thing to do is install the Neato App to your
smartphone or tablet. Please visit your devices dedicated app store to download the latest
version:
If you've already installed the Neato App, please skip to STEP 2.
STEP 1: Install the app and connect your Neato to Wi-Fi.
1.
After installation, launch the app and follow the directions provided.
2.
You will be prompted to:
a.
Create an account
b.
Verify your account via e-mail
c.
Add/connect your robot
If you encounter connection or pairing problems, please continuing reading.
NOTE
: If you are unable to connect after several attempts, please contact Neato customer care
and consider running a network scan prior to creating a support ticket. For additional details,
please see the following:
How to Run a Home Network Scan
STEP 2: Check your Wi-Fi Router information:
1.
Make sure your wireless router supports the 2.4GHz or 5GHz bands.
2.
Verify that you have the correct Wi-Fi password for your network.
3.
Ensure that your WiFi SSID and Password does not contain slashes (/) or spaces ( )
4.
If you are connecting to a hidden network, make sure you have the correct SSID and it is
entered correctly (SSID information is case sensitive).
