Navien LonWorks Gateway, Руководство по установке и эксплуатации

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21 Troubleshooting
Appendix A.4 LED Diagnostics for
Communications Between Gateway and
Boilers
See the diagram below for gateway LED Locations.
Diagnostic LEDs
Tag Description
SPL
The SPL LED will light if the unit is not getting a
response from one or more of the configured devices.
For LonWorks units
, LED will light until the unit is
commissioned on the LonWorks network.
RUN
The RUN LED will start flashing 20 seconds after power
indicating normal operation.
ERR
A steady red light will indicate there is a system error
on the unit. If this occurs, immediately report the
related “system error” shown in the error screen of the
FS-GUI interface to support for evaluation.
RX
The RX LED will flash when a message is received on
the serial port on the 6-pin connector.
If the serial port is not used , this LED is non-
operational.
TX
The TX LED will flash when a message is sent on the
serial port on the 6-pin connector.
If the serial port is not used , this LED is non-
operational.
PWR
This is the power light. It should always show a steady
green light when powered.
Figure 36: Diagnostic LEDs
Appendix A.5 Take a FieldServer Diagnostic
Capture
When there is a problem on-site that cannot easily be resolved,
perform a diagnostic capture before contacting support so that
support can quickly solve the problem. There are two methods for
taking diagnostic captures:
●
FieldServer Toolbox:
This method requires installation of the FS Toolbox program. A
FS Toolbox diagnostic capture takes a snapshot of the loaded
configuration files and a log of all the communications on the
serial ports over a specified period of time. If the problem occurs
over an Ethernet connection, then take a Wire Shark capture.
●
Gateway’s FS-GUI Page:
This method doesn’t require downloading software. The
diagnostic capture utilities are embedded in the FS-GUI web
interface. Starting a diagnostic capture takes a snapshot of the
loaded configuration files and a log of all the communications
over a specified period of time. This works for both serial and
Ethernet connections.
Note
The information in the zipped files contains everything
support needs to quickly resolve problems that occur
on-site.
Appendix A.5.1 Using the FieldServer Toolbox
Once the Diagnostic Capture is complete, email it to technical
support. The Diagnostic Capture will accelerate diagnosis of
the problem.
1. Ensure that FieldServer Toolbox is loaded onto the local PC.
Otherwise, download the FieldServer Toolbox.zip via the Sierra
Monitor website’s Software Downloads.
2. Extract the executable file and complete the installation.
Ethernet Port
Figure 37: Ethernet Port Location
3. Connect a standard Cat-5 Ethernet cable between the PC and
gateway.
4. Double click on the FS Toolbox Utility.