W415-2350 / 10.28.19
EN
40
troubleshooting
13.0 warranty
Napoleon warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is
not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim.
Napoleon reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty
claim. Provided that the purchase was made through an authorized Napoleon dealer your appliance is subject to the
following conditions and limitations:
Warranty coverage begins on the date of original installation. This factory warranty is non-transferable and may not
be extended whatsoever by any of our representatives. The gas appliance must be installed by a licensed, authorized
service technician or contracto
r qualifi ed and authorized installer, service agency or supplier. Ins
tallation must be done in
accordance with the installation instructions included with the product and all local and national building and fi re codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or
neglect, and parts installed from other manufacturers will nullify this warranty. This limited warranty further does not cover
any scratches, dents, corrosion or discoloring caused by excessive heat, abrasive and chemical cleaners nor chipping
on porcelain enamel parts, mechanical breakage of Phazer™ logs and embers. This warranty extends to the repair or
replacement of warranted parts which are defective in material or workmanship provided that the product has been
operated in accordance with the operation instructions and under normal conditions. After the fi rst year, with respect to
this President’s Lifetime Limited Warranty, Napoleon may, at its discretion, fully discharge all obligations with respect to this
warranty by refunding to the original warranted purchaser the wholesale price of any warranted but defective part(s).
After the fi rst year, Napoleon will not be responsible for installation, labour, or any other expenses related to the reinstallation
of a warranted part and such expenses are not covered by this warranty. Notwithstanding any provisions contained in the
President’s Lifetime Limited Warranty, Napoleon’s responsibility under this warranty is defi ned as above and it shall not in
any event extend to any incidental, consequential or indirect damages. This warranty defi nes the obligations and liability
of Napoleon with respect to the Napoleon gas appliance and any other warranties expressed or implied with respect to
this product, its components or accessories are excluded. Napoleon neither assumes, nor authorizes any third party to
assume, on its behalf, any other liabilities with respect to the sale of this product. Napoleon will not be responsible for: over-
fi ring, downdrafts, spillage caused by environmental conditions such as rooftops, buildings, nearby trees, hills, mountains,
inadequate vents or ventilation, excessive venting confi gurations, insuffi cient makeup air, or negative air pressures which
may or may not be caused by mechanical systems such as exhaust fans, furnaces, clothes dryers, etc. Any damages to
the appliance, combustion chamber, heat exchanger, plated trim or other components due to water, weather damage, long
periods of dampness, condensation, damaging chemicals or cleaners will not be the responsibility of Napoleon.
During the fi rst 10 years Napoleon will replace or repair the defective parts covered by the lifetime warranty at our
discretion free of charge. From 10 years to life, Napoleon will provide replacement parts at 50% of the current retail price.
The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support
the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be
defective, the manufacturer will repair or replace such defect. Before shipping your appliance or defective components,
your dealer must obtain an authorization number. Any merchandise shipped without authorization will be refused and
returned to sender. Shipping costs are not covered under this warranty. Additional service fees may apply if you are
seeking warranty service from a dealer. Warranty labour allowance is only for the replacement of the warranted part. Travel,
diagnostic tests, shipping and other related charges are not covered by this warranty.
Napoleon products are manufactured under the strict Standard of the world recognized ISO 9001 : 2015 Quality Management
System.
Napoleon products are designed with superior components and materials assembled by trained craftsmen who take great
pride in their work. The burner and valve assembly are leak and test-fi red at a quality test station. The complete appliance is
again thoroughly inspected by a qualifi ed technician before packaging to ensure that you, the customer, receive the quality
product that you expect from Napoleon.
The following materials and workmanship in your new Napoleon gas appliance are warranted against defects for as long
as you own the appliance. This covers: combustion chamber, heat exchanger, stainless / steel burner, Phazer™ logs
and embers, rocks, ceramic glass (thermal breakage only), gold plated parts against tarnishing, porcelainized enameled
components and aluminum extrusion trims.*
Electrical (110V and millivolt) components and wearable parts are covered and Napoleon will provide replacement parts free
of charge during the fi rst year of the limited warranty. This covers: blowers, gas valves, thermal switches, switches, wiring,
remote controls, ignitors, gaskets and pilot assemblies.*
Labour related to warranty repair is covered free of charge during the fi rst year
(labour warranty is not applicable for the Gas
Log Sets).
Repair work, however, requires the prior approval of an authorized company offi cial. Labour costs to the account
of Napoleon are based on a predetermined rate schedule and any repair work must be done through an authorized
Napoleon dealer.
* Construction of models vary. Warranty applies only to components included with your specifi c appliance.
Napoleon Gas Appliance President’s Lifetime Limited Warranty
Conditions and Limitations
All specifi cations and designed are subject to change without prior notice due to on-going product improvements. Napoleon is a registered
trademark of Wolf Steel Ltd.
