Warranty and Service
Dear Customer,
We believe that providing good service is as important as providing good products for You, therefore we will appreciate any
remarks concerning technical features and exploitation of our products.
We recommend You to Use your product according to the user’s manual.
The warranty provided by ALNOR Systemy Wentylacji Sp. z o.o. does not cover the damages arising out of using the product
under conditions other than its normal conditions of use. The following conditions are also not included in the warranty:
1. Damages and defects arising out of faulty usage,
2. Damages and defects which occur while loading, unloading or carrying the product after ithas been delivered,
3. Damages and defects arising due to low or high voltage, faulty electrical installation and using the product at a different
voltage than the one written on its label,
4. Damages and defects due to fire, eathquake, lightening strike, etc.
5. Damages occuring due to using the product under conditions not conforming to the issues stated in the user’s manual.
The above-mentioned damages are fixed on payment.
In case the warranty service is unfounded, the customer will be responsible for any costs associated with non-warranty conditions.
Assembly and transport of the product is not included in the product price.
Warranty deed form is available for download from our website: www.ventilation-alnor.co.uk
Since the invoice will be taken as reference if a misunderstanding occurs about the warranty period, the user must keep the
invoice and a copy of it together with the Warranty Deed.
If the warranty deed is altered, the original serial number on the product is removed or altered; the warranty deed will become
invalid.
Warranty terms and Conditions
1. The warranty period is 24 months from the date of sale.
2. The product including all its components is under the warranty of our company.
3. In case of defects with in the warranty period, the period spent in repairing is added to the warranty period.The repairing
period is maximum 20 days. This period starts from the date of delivery of the product to the services centre or in case
of absence of service centre to the seller, the agency there presentative, the importer or the manufacturer of the product
respectively. In case the defect is not repaired within 10 working days, the importer or the manufacturer is entitled to supply
another product with similar features until the repair is completed. The warranty period of the replaced product is limited
with the warranty period of the product which is purchased.
4. In case the product has material, work manship and manufacturing defects during warranty period, the product will be
repaired free of charge and expenses of any sort including labor, the value of the parts replaced or any our charges.
5. The consumer may request for replacement of product free of charge or price reductions in the rate of defects:
• In case the product permanently dysfunctions due to repeating of the same defect for more than twice or more than
twice or more than four different times within the warranty period
• In case the maximum period for repairing is exceeded
• In case it is determined by a written report that the defect cannot be removed by the seller, agency, representative,
importer or manufacturer of the product respectively in case of absence of service centres.
6. The present warranty does not cover damages resulting from use of product against the instructions in the manual.
7. General Administration of Protection of Consumer Rights and Competition in the Ministry of Industry and Commerce may
be applied for problems regarding the warranty certificate.
ALNOR
®
ventilation systems
is a legally protected trademark and technical patent. All rights reserved.
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User manual
DV-ROF-R
