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5 Trouble shooting
5.1 You may try to solve the following simple problems by yourself.
If them cannot be solved, please contact the after-sales department.
Failed operation
Check whether the appliance is connected to power or whether the plug is in well
contact
Check whether the voltage is too low
Check whether there is a power failure or partial circuits have tripped
Odor
Odorous foods shall be tightly wrapped
Check whether there is any rotten food
Clean the inside of the refrigerator
Long-time operation
of the compressor
Long operation of the refrigerator is normal in summer when the ambient
temperature is high
It is not suggestible having too much food in the appliance at the same time
Food shall get cool before being put into the appliance
The doors are opened too frequently
Light fails to get lit
Check whether the refrigerator is connected to power supply and whether the
illuminating light is damaged
Have the light replaced by a specialist
Doors cannot be
properly closed
The door is stuck by food packages
The refrigerator is tilted
Loud noise
Check whether the floor is level and whether the refrigerator is placed stably
Check whether accessories are placed at proper locations
Door seal fails to be
tight
Remove foreign matters on the door seal
Heat the door seal and then cool it for restoration
(or blow it with an electrical drier or use a hot towel for heating)
Water pan overflows
There is too much food in the chamber or food stored contains too much water,
resulting in heavy defrosting.
The doors are not closed properly, resulting in frosting due to entry of air and
increased water due to defrosting.
Hot housing
Heat dissipation of the built-in condenser via the housing, which is normal When
housing becomes hot due to high ambient temperature, storage of too much food,
provide sound ventilation to facilitate heat dissipation.
Surface
condensation
Condensation on the exterior surface and door seals of the refrigerator is normal
when the ambient humidity is too high. Just wipe the condensate with a clean
towel.
Abnormal noise
Buzz: The compressor may produce buzzes during operation, and the buzzes are
loud particularly upon start or stop. This is normal.
Creak: Refrigerant flowing inside of the appliance may produce creak, which is
normal.
