Installation and initial setup troubleshooting 151
4
Troubleshooting
This section describes undisplayed malfunctions and failures of the printer, possible causes and countermeasures.
"Installing the ink bag" P. 113
Note
• The current status and error information of your printer can be checked from the Printer Status tab > Status Information on MSM.
If your printer is not operating correctly, check this Status Information first.
• Make sure to use the latest version of MSM.
To check the latest available version, go to Help > Version > Check for updates on MSM.
If old version is installed in your computer, download the latest version from MUTOH Club.
MUTOH Status Monitor Operation Manual
Installation and initial setup troubleshooting
Troubleshooting
Cannot perform the initial ink
charging.
Is the front cover, or the maintenance cover open?
‐ Close the front cover, or the maintenance cover.
Is the media loading lever raised?
‐ Lower the media loading lever.
Are ink bag cases and S/C cards inserted all the way into the printer?
‐ Make sure ink bag cases and S/C cards are all inserted properly.
Ink does not come out after
ink charging.
Is the ink bag too cold?
‐ Leave the ink bag at room temperature for at least three hours, and perform cleaning
several times.
Is the power turned OFF during ink charging?
‐ Turn the power ON again and continue ink charging.
Nozzle missing occurs after
initial ink charging.
Did you perform head cleaning?
‐ Perform cleaning, then, check the print result.
‐ If there is no improvement in the print result even after performing cleaning, leave
the printer unused for an hour or more.
Then perform cleaning or “Little Charge” again and check the print result.
‐ If the problem still persists, contact your local Mutoh dealer.
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