Users Guide Viper Extreme
CHAPTER 7: Troubleshooting
141
AP-75330 Rev. 1.0 14/01/09
Media is damaged during media Initial
Notes
Remove the jammed or damaged media.
N°
Possible cause
Solutions
References
1
The loading position of the media
is not correct.
Load the media correctly.
Refer to Loading media
2
You did not load the media straight
into the printer.
Load the media straight
into the printer.
Refer to Loading media
3
Foreign material, such as a piece
of media, is attached to the
pressure rollers.
Clean the pressure rollers.
Refer to Cleaning inside the
printer
4
You used the printer in a location
with air conditioner or other
location not appropriate for the
specified environment.
Use the printer in the
specified environment.
Refer to Product Specifications
5
You loaded sheet media into the
printer.
Set the Cut Size setting to
Length or Width.
Refer to Menu setup
6
You used media folded, creased,
damaged, tore, curled.
Replace the media.
Refer to Loading media
7
You did not use media retainers
Use media retainers
Tracing media or other thin media cannot be detected
N°
Possible cause
Solutions
References
1
You used the printer in direct
sunlight or other locations not
appropriate for the specified
environment.
Use the printer in the
specified environment.
Refer to Product Specifications
Media size is wrong during media Initial
N°
Possible cause
Solutions
References
1
You did not load the media straight
into the printer.
Load the media straight
into the printer.
Refer to Media handling
2
The curled surface of media is up
when loading.
Remove the curl in the
media, or replace with
new media.
Refer to Media handling
3
You used the printer in a location
with air conditioner or other
location not appropriate for the
specified environment
Use the printer in the
specified environment.
Refer to Product Specifications
4
You reused printed media.
Use new, not printed
media.
Refer to Media type
Media is crooked while printing
N°
Possible cause
Solutions
References
1
The loading position of the media
is not correct.
Load the media correctly.
Refer to Loading media
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