2.2 Troubleshooting with Error Messages
VJ628XE-M-00
2.2.4 Error Messages during File Transmission
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2.2.4
Error Messages during File Transmission
This section describes the error messages displayed when sending backup parameters and firmware using dedicated online software, as well as their recovery actions.
Table 2-5 Error Messages During File Transmission
No.
Message
Event/symptom
Check item
Action
Reference
1
Transfer failed
Data format error
Firmware data format is
wrong.
Check if the transferred firmware was the correct
file.
After checking, reinstall the firmware.
2
Transfer failed
Aborted by the
HOST
The cancel button on
the computer is clicked.
-
Retransfer the firmware.
3
Transfer failed
Data timeout
A communication time-
out is detected.
Check the connection between the printer and
computer.
After solving the problem, retransfer the
firmware.
4
Transfer failed
Check-sum error
File checksum error is
detected.
-
1. Retransfer the firmware.
2. If this does not solve the problem, check if
the transferred firmware was the correct file.
5
Transfer failed
Wrong size
xxxxxxxx
Received wrong-sized
data.
Check if the program file is correct.
After checking, retransfer the data.
6
Transfer failed
Incompatible F/W
Incompatible firmware is
detected.
Check if the program file is correct.
After checking, reinstall the firmware.
7
Transfer failed
Flash erase error
ROM erase error is
detected.
Board may be damaged.
Replace MAIN board.
8
Transfer failed
Flash write error
ROM writing error is
detected.
Board may be damaged.
9
Transfer failed
Flash compare
error
ROM comparing error is
detected.
Board may be damaged.
10
Transfer failed
Unknown Flash size
FROM with unknown
written method is
detected.
This should not normally happen.
FROM may be damaged.
11
Internal Error
Memory Exhausted
No memory area is
available.
This should not normally happen.
Replace MAIN board.