USING CONNECTION MANAGER
MultiConnect
®
Dragonfly
TM
MTQ-MNA1-B02 Device Guide
41
Try the following steps:
1.
Click the
Settings
tab and make sure that the appropriate modem type is selected: USB or Serial.
2.
If you are connecting a serial device, make sure that all serial modem settings correspond to the
serial modem and serial port configuration.
3.
Restart Connection Manager.
4.
Disconnect and reconnect the device.
MultiConnect Cell USB Modem is not detected
1.
Check the Power and LS LEDs on the device. If they are not continuously lit, then the problem is with
the power supply. Check the cable and connections.
2.
USB device: Make sure that the device is connected to the PC and that the correct USB cable is in use.
Connection Manager is not working, and a device connected to the computer is not
detected
Connection Manager cannot detect a connected device because the required drivers are not installed. The most
likely cause is that
Install the modem drivers
was not checked during the installation.
Uninstall and re-install Connection Manager. During the installation, make sure that you check
Install the modem
driver
. Refer to
Uninstalling Connection Manager
and
.
Connection Manager displays "Device Error" status for a serial device
This error has the following causes and solutions.
Cause
Solution
Connection Manager cannot open the COM port that
the device was installed on because the port is being
used by another program.
If possible, free up the COM port for the device.
The wrong COM port is specified for the device on the
Settings
tab.
On the
Settings
tab, select the COM port that matches
the port that the device is installed on and click
Apply
.
You can look up the port in Device Manager in
Windows. In Device Manager, expand
Modems
, right-
click the name of your device, and select
Properties
.
Note the port on the
Modem
tab.
