© mPTech 2018. All rights reserved. Halo S+ – EN
27
Unread
SMS
message
Troubleshooting
Message
Possible solution
Insert SIM card Make sure SIM card has been correctly
installed.
Input PIN
If the SIM card is secured with the PIN code
you have to enter the PIN when turning the
phone on and press <OK>.
Network fail
In areas where signal or reception is weak,
calls may not be possible. Also receiving calls
may not be possible. Move to another
location and try again.
Poor sound quality
while on the phone
Make sure that the speaker and mic. are not
covered.
No one can call me The phone has to be on and within GSM
network reach.
I cannot hear the
caller / The caller
cannot hear me
The mic. should be close to mouth.
Check if the built-in mic. is not covered.
When a headset is un use, check if it has
been connected correctly.
Check if the built in speaker isn’t covered.
The connection
cannot be
established
Check if the typed-in phone number is
correct.
Check if the phone number entered to the
[Phonebook] is correct.
Enter the correct phone number if necessary.
