C - 6
WiNG 4.4 Switch System Reference Guide
C.1.3.1 Access Port Adopted, but MU is Not Being Associated
Access Port associated with an MU is not yet being adopted. The table below provides suggestions to troubleshoot this
issue.
C.1.3.2 MUs Cannot Associate and/or Authenticate with Access Ports
MUs cannot associate and/or authenticate with Access Ports.
The table below provides suggestions to troubleshoot this issue.
Possible Problem
Suggestions to Correct
Unadopted Access Port
Verify that the switch has adopted the Access Port with which the MU is
trying to associate.
Incorrect ESSID applied
to the MU
Verify on the MU that the correct ESSID has been applied to the MU.
Ethernet port
configuration issues
• Verify that the Ethernet port connected to the network and has a valid
configuration.
• If DHCP is used, verify that the Ethernet cable is connected to the same
NIC upon which DHCP services are enabled.
Incorrect security
settings
Verify that the correct security settings are applied to a WLAN in which
the MU is trying to associate.
All else...
Contact Motorola Solutions Support.
Possible Problem
Suggestions to Correct
Preamble differences
Verify that the preamble type matches between switch and MUs. Try a
different setting.
Device key issues
Verify in Syslog that there is not a high rate of decryption error messages.
This could indicate that a device key is incorrect.
MU is not in Adopt List
Verify the device is not in the “do not adopt ACL”.
Keyguard not set on
client
Verify Keyguard is set on the client if the Security/WLAN Policy calls for
Keyguard.
Encryption Problems
If Encryption is being used, verify that the encryption settings on the MU
and the switch match.
If WEP Encryption is being used with non-Symbol or Motorola Solutions
MUs, ensure that the key being entered is in HEX format and not a
Passphrase.
Authentication Problems
If the switch is configured to use RADIUS authentication, check the
RADIUS log file for any failure information.
Encryption or
Authentication Problems
If you are using Authentication and/or Encryption on the switch, and the
previous troubleshooting steps have not fixed the problem, try temporarily
disabling Authentication and Encryption to see if that fixes the problem.
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