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If you are unable to fix the problem yourself, contact your NSP for assistance. Depending on the problem you
are having, your NSP may ask for your RG2400’s model number. To find out what the model number is:

•

Press the MENU button on the front panel of the RG2400. The GATEWAY menu appears.

•

Select Remote Control Setup. The model number appears in the upper right-hand corner of the screen. For
example, RG2BV30000.

Be sure that the remote control you are using came with your RG2400. Using more than one type of remote with
the RG2400 does not work. Your NSP equips you with a set of remote controls that are all of the same type and
model. For information about setting up and programming your system using the RG2400 remote control as well
as setting up features such as Emergency Alert Services and Caller ID, see the second section of this manual,

see “Advanced Use” on page 21.

No power

Power cord is disconnected.

Check to make sure that the RG2400 is plugged into a live electrical outlet.

Note: If the outlet is controlled by a wall switch, make sure the switch is on.

VCR will not record

VCR is on wrong channel.

See “Changing Channels” on page 15.

VCR is programmed
incorrectly.

Refer to the VCR User’s Manual.

VCR is not connected
properly.

“TV/VCR/Audio Connections” on page 34

VCR is connected with RCA
jacks and is not in correct
mode.

Place the VCR on the LINE input. This can be accomplished using the VCR
menu or changing the VCR channel until the display on the VCR indicates
LINE.

Safety tab on tape is broken. Use a new tape.

VCR will not play tapes

TV on wrong channel for
playback or not using the
correct input.

Tune TV to correct RF channel.

VCR is not connected
properly.

See “TV/VCR/Audio Connections” on page 34.

Amber On-line LED

You don’t have on-line
services.

Call your Network Service Provider to initiate service.

Amber Network LED

The Gateway is not ready for
use.

Unplug power connection on back of Gateway then reconnect if light stays on
more than 10 minutes.

Message on TV screen:
“There is a problem with
the network, Third video
not available.”

Or, you are unable to
make channel changes.

TV program temporarily not
available.

Wait several seconds and try again. If you are still unable to make the channel
change, turn off one of the other TV programs by shutting off the TV with the
remote. The RG2400detects that the TV program is no longer being watched.
This should free up programming for the other TV and should allow you to
receive video on the third TV.

Problem

Possible Cause

Try This

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Содержание RG2400

Страница 1: ...Residential Gateway User s Guide RG2400 6085 State Farm Drive Rohnert Park CA 94928 ...

Страница 2: ...documentation contain confidential and proprietary information of Motorola Next Level Communications Information contained in this document is subject to change without notice Motorola Next Level Communications assumes no responsibility for any errors that may appear in this document nor liability for any damages arising out of the use of this document No part of this document may be reproduced in...

Страница 3: ...ning the Gateway ID 22 Setting the Gateway ID 24 Determining the Remote Control ID 24 Setting the Remote Control ID 25 Programming the TV Code 25 Programming the TV Code Using Code Search Method 26 Verifying the TV Codes 27 Verifying and Setting Other Features 27 Accessing the TV Setup Menu 27 Verifying the TV RF Setting 28 Secondary Audio Specifying A Preferred Language 29 Display Language 29 EAD...

Страница 4: ......

Страница 5: ...t on top of the RG2400 Maintain at least 2 inches of free space above the RG2400 Do not install near heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat POWER SOURCES This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supplied to your home consult your ...

Страница 6: ...stinct change in performance SAFETY CHECK Upon completion of any service or repairs to the product ask the service technician to per form safety checks to determine that the product is operating properly SAFETY This section reviews important safety concepts for working with the optical and electrical equipment covered in this guide SAFETY ADVISORIES AND LABELS Important warning notices if any are ...

Страница 7: ...erm used in this manual to refer to both ADSL and VDSL technologies GETTING STARTED on page 11 contains the information you use most frequently and helps you understand how the RG2400 works after your NSP network service provider has connected and programmed its functions It also describes how to use the RG2400 remote control to access and control the basic features of the RG2400 ADVANCED USE on p...

Страница 8: ... let you label one remote for each TV Writes the remote control IDs in the space provided see form below ABOUT RF CHANNELS Your NSP sets your TV to operate on a specific RF channel This setting allows you to receive video and audio broadcast services Programming the TV to an RF channel is similar to setting a TV to a specific channel such as channel 3 in order to view movies played on your VCR Aft...

Страница 9: ...ovider for labels if they have not already been provided for you Write your remote control ID here TV1 _____ TV2 _____ TV3 _____ Write your TV code here TV1 _____ TV2 _____ TV3 _____ Write your Gateway ID here ____ ____ ____ OPTIONAL GATEWAY FEATURES CLOSED CAPTIONING The RG2400 supports closed captioning capability Refer to your TV User s Guide for instructions on how to use closed captioning ...

Страница 10: ...10 ...

Страница 11: ...tteries on page 13 USING YOUR RG2400 The figure below shows the buttons you need to be familiar with when using the RG2400 See the following table for descriptions of their functions The following table describes the buttons on the front of the RG2400 These buttons operate at the primary viewing location which is TV1 Button Name Button function Cursor Up Moves the cursor up one position at a time ...

Страница 12: ...nt Power On LED Lit when the AC outlet is switched on Blinks off and on during the startup process Remote LED Briefly lit when a remote control key is pressed using the remote tuned to the first stream or primary TV Indicates that remote keystroke activity is being seen by the settop Clock Display 4 character display Under normal operation this display shows the current time When the user changes ...

Страница 13: ...r the RG2400 You can only use an IR remote to operate a TV that is located in the same room as the RG2400 If your primary TV TV1 located in a different room than the RG2400 the remote must be programmed to use UHF mode Remote controls that control secondary TVs TV2 TV3 are also programmed to operate in UHF mode REPLACING REMOTE CONTROL BATTERIES 1 Remove the battery compartment cover by holding th...

Страница 14: ...lects channels L Mute Mutes and unmutes TV sound M Power Powers TV on off and tunes to default channel N A B C D and Text Reserved for Teletext functions O Page up and down Pages up and down in program guide and menus P Select Selects highlighted option Q Day forward Moves program guide forward 24 hours R Play Record Pause and Stop Video on demand controls S Ch Changes program channel T Guide Disp...

Страница 15: ...ges program channel T Day back Moves program guide forward 24 hours ACTIVATING THE RG2400 The RG2400 doesn t have an on off button However if your NSP has activated the One Touch Power option the RG2400 can be put into a power saving mode when you use the POWER button on the remote to turn the TV off It is reactivated when the TV is turned on using the same button CHANGING CHANNELS To change the c...

Страница 16: ...ghlight Select Channels 5 Press SELECT 6 Follow the instructions on the screen using your remote control buttons 7 When you have completed your selection press EXIT to return to the previous screen TO ARRANGE THE CHANNEL ORDER 1 Press MENU The Main Menu screen of your interactive program guide is displayed 2 Use the up or down directional key to highlight Setup The Channels 3 Press SELECT An optio...

Страница 17: ...ler ID information appears in the upper left hand corner of each of the TVs that is caller ID enabled The information may include some or all of the following depending on the services available to you in your area The caller s name The caller s number The date of the call The time of call You may also receive messages indicating the following conditions exist The caller is out of the area The cal...

Страница 18: ...G2400 allows you to use parental discretion about the TV programs or movies you want your children viewing This parental lock is easily set up and removed using your remote control You can control access to programs of your choice in several ways Lock by channel Lock by rating and content Lock by time The RG2400 also allows you the option to create passwords that control the ability to purchase pr...

Страница 19: ...ed and your VCR s must be programmed into the RG2400 by your NSP before the RG2400 can be programmed to record your favorite program If the IR Blaster hasn t been installed contact your NSP Not all NSPs support use of the IR Blaster To setup the RG2400 1 Press GUIDE on your remote control 2 Use the up or down key to highlight the program you wish to record 3 Press SELECT An options menu is display...

Страница 20: ...ight Setup VCR 5 Press SELECT An options menu is displayed 6 If you know your VCR brand and code highlight Quick VCR Setup See VCR Codes on page 44 for a list of compatible VCRs 7 Press SELECT An interactive action menu is displayed 8 Follow the instructions in the menu 9 If you don t know your VCR code highlight Complete VCR Setup 10 Press SELECT An interactive action menu is displayed 11 Follow ...

Страница 21: ...nk sequence A short burst of flickering blinks indicates a 0 SRC 200 Compatibility Mode while a single blink indicates a 1 SRC 300A Native Mode There is a 1 second pause before the LED turns on Once the LED sequence has completed the SRC 300A returns to normal mode operation SET THE REMOTE CONTROL OPERATING MODE SRC 300A ONLY The SRC 300A remote control operates older RG models as well as newer mo...

Страница 22: ... normal operation If the value entered was not valid a keypress other than 0 or 1 the LED indicates the error by turning off immediately and the remote returns to normal operation All values in the device remain unchanged DETERMINING THE GATEWAY ID Check Write Your Remote Control and Other IDs Here on page 9 Your NSP may have already recorded the Gateway s ID on this page or on the back of the rem...

Страница 23: ...eway ID For future reference write down the Gateway ID number displayed in Write Your Remote Control and Other IDs Here on page 9 5 Press EXIT twice on your remote to exit the Remote Control Setup and Gateway Menus Remote Control Setup 2200V3000 Press Source or PPV button on Remote now Press EXIT to return to the main menu Remote Control Setup 2200V3000 Press Source or PPV button on Remote now Rem...

Страница 24: ...the 3 digit code assigned to your RG2400 The valid range is 004 999 for SRC 300As in native mode For SRC 300As in SRC 200 Compatibility mode the range is 004 255 Enter a number with 3 digits even if it contains leading zeroes Examples of valid values are 009 012 354 or 988 1 Press the B key and hold it down until the LED at the top of the remote flashes rapidly 2 Release the B key 3 Enter the foll...

Страница 25: ...r programs each remote control to work with one TV by way of a TV code The TV Code is a specific code for each brand and model of TV When a TV code is set the remote control is ready to operate the TV The TV codes can be programmed manually or they can be scanned Each of the methods is described below Remote Control ID Operates TV Mode 0 Local TV1 TV in same room as RG Remote is set to operate in ...

Страница 26: ...and name of the TV See TV Codes SRC 200 on page 43 SRC 300A SRC 200 1 Press the LED key and hold it down until the LED flashes rapidly 2 Press the REC key The LED stops blinking at this point and stays on solid Continue with step 3 below 1 Press the MUTE button and hold it down until the LED at the top of the remote control flashes rapidly 2 Continue with step 3 below 3 Press and release the POWER...

Страница 27: ...ey on the RG2400 or the remote to highlight TV Setup 3 Press the SELECT button on the RG2400 or the remote control SRC 300A SRC 200 1 Press the LED key and hold it down until the LED flashes rapidly 2 Press the INFO key The LED stops blinking at this point and stays on solid 3 Press and release the C key The remote is now in play back mode 4 Observe the LED The TV code will be indicated by a blink...

Страница 28: ...t to examine 5 Press SELECT For example if you selected TV1 the Setup 1 menu will be displayed The selected RF setting is displayed in this case channel 6 has been selected Note Your Network Service Provider sets up the initial RF channel settings and your TV to provide program channels by programming the output to a specific RF channel If you need to change the RF channel settings it is recommend...

Страница 29: ...r RG2400 or remote control to highlight Secondary Audio 7 Use the left and right keys to cycle through the alternate languages until the language you want is displayed 8 Press the EXIT button twice to return to the program screen DISPLAY LANGUAGE 1 Press the MENU button on the RG2400 The Gateway Menu is displayed 2 Use the up and down keys to highlight the TV Setup option 3 Press SELECT The TV Set...

Страница 30: ...ts You hear a two tone attention signal during Emergency Alert broadcasts The RG2400 automatically tunes your TV to the channel that is broadcasting the EAS message The emergency message appears at the top of your TV screen If EADS is not enabled one of the following occurs depending on the type of EAS broadcast You hear a two tone attention signal A pop up message appears on your TV screen to adv...

Страница 31: ... be wired differently than the RJ 45 cable that connects your PC to the RG2400 Do not switch these two cables If the cables are switched the network connection to your RG2400 or your Ethernet connection to your PC may not operate It is recommended that you label the two cables to avoid inadvertently switching them Single PC connected to the Internet through the RG2400 The RG2400 Ethernet output ca...

Страница 32: ...32 Multiple PCs connected to the Internet through the RG2400 Ethernet hub PC PC CAT5 Ethernet cable ...

Страница 33: ...d RG2400 2 Disconnect all cables between your electronic devices 3 Make your planned changes 4 Reconnect the cables between these devices User Tip When you are plugging your RG2400 in to a VCR that has more than one AV input be sure to plug your RG2400 into the default or primary input which could be called AV 1 or L 1 Consult your VCR user s manual 5 After you have connected the cables first plug...

Страница 34: ...DEO AC 3 IR BLASTER R L S Video VHF UHF IN Video1 Video2 Video In Audio L Audio R AUX POWER 120 V 50 60 Hz 3 0A MAX 120 V 50 60 Hz 3 3A MAX TV1 ETHERNET NETWORK IN NETWORK IN TV OUT TV OUT S VIDEO AUDIO AUDIO VIDEO AC 3 IR BLASTER R L S Video VHF UHF IN Video1 Video2 Video In Audio L Audio R AUX POWER 120 V 50 60 Hz 3 0A MAX 120 V 50 60 Hz 3 3A MAX TV1 ...

Страница 35: ...Video VHF UHF IN Video1Video2 Video In Audio L Audio R AUX POWER 120 V 50 60 Hz 3 0A MAX 120 V 50 60 Hz 3 3A MAX TV1 ETHERNET NETWORK IN NETWORK IN TV OUT TV OUT S VIDEO AUDIO AUDIO VIDEO AC 3 IR BLASTER R L S Video VHF UHF IN Video1Video2 Video In Audio L Audio R OUT TO TV ANTENNA IN AUX POWER 120 V 50 60 Hz 3 0A MAX 120 V 50 60 Hz 3 3A MAX VCR TV1 ...

Страница 36: ... Video VHF UHF IN Video1Video2 Video In Audio L Audio R VIDEO OUT VIDEO IN AUDIO OUT AUDIO IN AUX POWER 120 V 50 60 Hz 3 0A MAX 120 V 50 60 Hz 3 3A MAX VCR TV1 S Video VHF UHF IN Video1Video2 Video In Audio L Audio R AUDIO IN AUDIO OUT ETHERNET NETWORK IN NETWORK IN TV OUT TV OUT S VIDEO AUDIO AUDIO VIDEO AC 3 IR BLASTER R L AUX POWER 120 V 50 60 Hz 3 0A MAX 120 V 50 60 Hz 3 3A MAX TV1 audio recei...

Страница 37: ...AUDIO IN AUDIO OUT AUX POWER 120 V 50 60 Hz 3 0A MAX 120 V 50 60 Hz 3 3A MAX audio receiver TV1 ETHERNET NETWORK IN NETWORK IN TV OUT TV OUT S VIDEO AUDIO AUDIO VIDEO AC 3 IR BLASTER R L SPEAKER OUT AUDIO IN AUDIO OUT VIDEO IN VIDEO OUT AUDIO IN AUDIO OUT L R L R L R L R S Video VHF UHF IN Video1 Video2 Video Out Audio L Audio R Video In L R AUX POWER 120 V 50 60 Hz 3 0A MAX 120 V 50 60 Hz 3 3A MA...

Страница 38: ...VHF UHF IN Video1 Video2 Video Out Audio L Audio R Video In AUDIO IN AUDIO OUT VIDEO IN VIDEO OUT AUDIO IN AUX POWER 120 V 50 60 Hz 3 0A MAX 120 V 50 60 Hz 3 3A MAX VCR TV1 left front speaker right front speaker right rear speaker left rear speaker woofer audio receiver ETHERNET NETWORK IN NETWORK IN TV OUT TV OUT S VIDEO AUDIO AUDIO VIDEO AC 3 IR BLASTER R L AUX POWER 120 V 50 60 Hz 3 0A MAX 120 ...

Страница 39: ...g your home Make sure all cables are connected properly and that your TV is tuned to the correct RF channel for example 6 7 or 13 for the TV you are using TV 1 TV 2 or TV 3 If the baseband video output on the RG2400 is connected to the VIDEO IN input on the TV make sure the TV is set to the correct video input VCR may be set incorrectly Check to see how the VCR is connected to the RG2400 If the ba...

Страница 40: ...hannels on page 15 VCR is programmed incorrectly Refer to the VCR User s Manual VCR is not connected properly See TV VCR Audio Connections on page 34 VCR is connected with RCA jacks and is not in correct mode Place the VCR on the LINE input This can be accomplished using the VCR menu or changing the VCR channel until the display on the VCR indicates LINE Safety tab on tape is broken Use a new tape...

Страница 41: ...Funai 024 041 132 187 251 Futuretech 041 GE 003 005 008 009 043 087 125 130 143 147 165 182 183 206 210 211 228 231 233 248 Goldstar 005 006 010 027 045 098 168 194 223 224 230 238 Gradiente 057 060 Granada 010 027 Hallmark 005 Harman Kardon 238 Hinari 010 027 187 Hitachi 005 017 018 024 048 049 050 051 052 053 054 055 098 116 126 142 160 185 224 231 251 Infinity 010 027 JBL 010 027 JC Penney 003 ...

Страница 42: ...7 219 244 Scott 005 006 037 041 093 098 187 194 224 247 Sears 003 005 010 016 027 042 087 096 098 099 101 102 104 125 131 132 184 187 194 202 217 223 224 251 Sharp 017 054 098 129 141 200 224 254 Signature 010 018 027 251 Sony 000 109 180 189 232 Soundesign 005 025 041 187 251 Spectricon 032 120 Starlite 041 TV and Codes Supra 005 022 Sylvania 005 006 010 024 025 027 068 098 110 132 175 194 224 23...

Страница 43: ...1 Kenwood 006 235 251 Kloss 022 110 LXI 003 005 010 125 129 131 194 223 251 Lloytron 224 Lodgenet 018 Logik 018 Luxman 005 MGA 005 006 071 072 187 194 240 MTC 005 006 016 202 Magnavox 000 005 006 010 017 025 027 067 068 110 154 167 175 194 224 231 237 251 255 Majestic 018 Marantz 005 006 010 068 237 238 Marta 223 Matsui 032 109 Memorex 018 032 194 223 242 244 248 251 Mitsubishi 005 017 070 071 072...

Страница 44: ...odes Admiral 048 209 Adventura 000 Aiko 278 Aiwa 307 000 037 Akai 106 053 041 061 America Action 278 American High 035 Asha 240 Audiovox 037 Beaumark 240 Bell Howell 104 Broksonic 121 184 002 209 211 479 CCE 072 278 Calix 037 Canon 035 Capehart 020 Carver 081 Cineral 278 Citizen 278 037 Colt 072 Craig 037 072 047 240 271 Curtis Mathes 035 041 060 162 Cybernex 051 240 Daewoo 278 561 020 045 Daytron...

Страница 45: ...rtz 046 Quasar 035 162 077 RCA 060 149 202 042 105 035 048 077 106 240 Radio Shack 000 Radix 037 Randex 037 Realistic 000 104 047 048 037 035 062 046 066 Ricoh 034 Runco 039 STS 042 Samsung 045 051 053 240 Sanky 039 048 Sansui 041 479 000 067 209 271 VCR and Codes Sanyo 047 046 104 240 Scott 184 211 121 043 045 210 212 Sears 054 105 037 042 000 035 046 047 066 104 Semp 045 Sharp 048 062 Shintom 07...

Страница 46: ...46 ...

Страница 47: ...BY DIGITAL AUDIO AC 3 optical for AC 3 AUDIO L R shielded phono cable RCA male VIDEO shielded phono cable RCA male S VIDEO S video NETWORK IN TV OUT coax F male TV OUT coax F male ETHERNET CAT 5 cable RJ 45 IR BLASTER n a 3 5 mm mini male Condition Power Consumption watts normal operation 30 watts 105 125VAC 60Hz Temperature Range Storage Range Humidity Range non condensing 0 to 40 C 40 C to 80 C ...

Страница 48: ...adiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user...

Страница 49: ...way Menu illustrated 22 27 Getting Started 11 I IDs Gateway determining 22 23 Important Safeguards 5 Internet connecting multiple PCs 32 Internet connections PCs multiple 31 Introduction 7 IR about 13 L language alternatives 29 M message waiting 17 mute TV volume 16 N Network Access Provider finding 40 Network Service Provider Services 8 P Parental Control 18 parental locks 18 pay per view using 1...

Страница 50: ...e distortion 39 remote control won t change channels 39 replacing remote control batteries 13 snowy picture 39 VCR will not play tapes 40 VCR will not record 40 TV codes 43 obtaining using the code search method 26 programming 25 SRC 200 list 43 44 SRC 300A list 41 42 TV Setup Menu illustrated 28 TV volume controlling 15 TV VCR Audio Connections 34 38 TVs closed captioning 9 programming 27 28 U UH...

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