Phone is slow or unstable
If a certain app is slow, try these
app-specific troubleshooting steps
If your phone is slow when viewing online content, it could be an issue with your connection. If you're on
Wi-Fi, use a different Wi-Fi network, switch to mobile data, or contact your Internet Service Provider. If
you're using a mobile connection, switch to Wi-Fi.
If all apps are slow, it's probably an issue with your phone, not an app on your phone. Try these
troubleshooting steps. After each step, check to see if the issue is fixed:
1. Turn your phone off and then on again.
•
Press and hold the Power button, then touch Power off.
•
If your phone is frozen, reboot it by pressing and holding the Power button for 7-10 seconds.
2. Check for system updates.
Go to
> System updates.
3. Check for app updates.
Open the Play Store app and touch your profile icon
> Manage apps & device.
4.
Phone feels warm or hot
Overview
It's normal for your phone to feel warm, or even hot, depending on how you're using it.
If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay
on but limit the phone's capabilities until it cools down.
If your phone is too hot to touch, use a different phone, tablet, or computer to contact
.
Reasons your phone may get warm
Doing one or more of the following activities may cause your phone to get warm:
•
Playing videos, games, or other media apps
•
Using GPS navigation
•
Tethering your phone or using it as a Wi-Fi hotspot
•
Using phone while it's
•
Downloading or uploading a lot of data
Ways to keep your phone from heating up
•
Pause resource-intensive features or apps until your phone cools down.
Fix issues : Hardware issues
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