Phone is slow or unstable
Pinpoint the problem
What type of issue are you seeing?
•
If your phone is slow when running all apps and tasks, it's probably a problem with your phone, not an app on
your phone. Try the troubleshooting steps below.
•
If the problem is specific to one app, try these
app-specific troubleshooting steps
.
•
If you're using Wi-Fi and your phone is slow when you view websites or watch videos online, it could be a
problem with your connection. Try using a different Wi-Fi network or contact your Internet Service Provider.
Troubleshoot phone performance
After each step, check to see if the issue is fixed:
1.
Turn your phone off and then on again.
•
Press and hold the Power button, then touch
Power off
.
•
If your phone is frozen, reboot it by pressing and holding the Power button for 7-10 seconds.
2.
Check for system updates.
System
>
Advanced
>
System updates
.
3.
Check for app updates.
the Play Store app and touch
>
My apps & games
.
4.
Phone feels warm or hot
Overview
It's normal for your phone to feel warm, or even hot, depending on how you're using it.
If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but
limit the phone's capabilities until it cools down.
If your phone is too hot to touch, use a different phone, tablet, or computer to contact
.
Reasons your phone may get warm
Doing one or more of the following activities may cause your phone to get warm:
•
Playing videos, games, or other media apps
•
Using GPS navigation
•
Tethering your phone or using it as a Wi-Fi hotspot
Fix a problem : Hardware issues
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