Maintenance & Troubleshooting 11 - 5
5.
Spray compressed air in the connector area by pointing the tube/nozzle about ½ inch away from the
surface.
6.
Ensure that there is no lint left by the cotton tipped applicator, remove lint if found.
7.
If grease and other dirt can be found on other areas of the cradle, use lint free cloth and alcohol to remove.
8.
Allow at least 10 to 30 minutes (depending on ambient temperature and humidity) for the alcohol to air dry
before applying power to cradle.
If the temperature is low and humidity is high, longer drying time is required. Warm temperature and dry
humidity requires less drying time.
Cleaning Frequency
The cleaning frequency is up to the customer’s discretion due to the varied environments in which the mobile
devices are used. They may be cleaned as frequently as required. However when used in dirty environments it
may be advisable to periodically clean the scanner exit window to ensure optimum scanning performance.
Troubleshooting
MC65
CAUTION
Do not point nozzle at yourself and others, ensure the nozzle or tube is away from your face.
Table 11-1
Troubleshooting the MC65
Problem
Cause
Solution
When pressing the
power button the MC65
does not turn on.
Battery not charged.
Charge or replace the battery in the MC65.
Battery not installed
properly.
Install the battery properly. See
Installing the Battery on page 1-4
.
System crash.
Perform a reset. See
Resetting the MC65 on page 2-19
When pressing the
power button the MC65
does not turn on but two
LEDs blink.
Battery charge is at a
level where data is
maintained but
battery should be
re-charged.
Charge or replace the battery in the MC65.
Rechargeable battery
did not charge.
Battery failed.
Replace battery. If the MC65 still does not operate, perform a reset.
See
Resetting the MC65 on page 2-19
MC65 removed from
cradle while battery
was charging.
Insert MC65 in cradle. The 3600 mAh battery fully charges in less
than six hours.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 0°C (32°F)
or above 40°C (104°F).
Cannot see characters
on display.
MC65 not powered
on.
Press the
Power
button.
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