Motorola MC55A0, Руководство пользователя

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Maintenance & Troubleshooting 6 - 13
Magnetic Stripe Reader
Trigger Handle
Table 6-8
Troubleshooting the Magnetic Stripe Reader
Symptom Possible Cause Action
MSR cannot read
card. MSR removed from
MC55 during card
swipe. Reattach MSR to MC55 and reswipe the card.
Faulty magnetic
stripe on card. See the system administrator.
MSR application is
not installed or
configured properly. Ensure the MSR application is installed on the MC55.
Ensure the MSR application is configured correctly.
MC55 battery is not
charging. MC55 was removed
from MSR or MSR
was unplugged from
AC power too soon. Ensure MSR is receiving power. Ensure MC55 is attached
correctly. Confirm main battery is charging under >
Settings
>
System
>
Power
. The 2400 mAh battery fully charges in less
than four hours and the 3600 mAh battery fully charges in less
than six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
The MC55 is not
fully attached to the
MSR. Detach and re-attach the MSR to the MC55, ensuring it is firmly
connected.
During data
communication, no
data transmits, or
transmitted data was
incomplete. MC55 detached
from MSR during
communications. Reattach MC55 to MSR and retransmit.
Incorrect cable
configuration. See the system administrator.
Communication
software is not
installed or
configured properly. Perform setup as described in the MC55 Integrator Guide.
Table 6-9
Trigger Handle
Problem Cause Solution
Scan line does not appear
when trigger is pressed. MC55 is not attached properly to the
Trigger Handle and is not making
contact with the connector. Remove the MC55 from the Trigger
Handle and reinsert.
MC55 does not contain a scanning
application. Load a scanning application on the
MC55. Refer to the
MC5 5 A0/N0
Integrator Guide .
Scanning application is not active. Start the scanning application.