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MC55A0/MC55N0 Enterprise Digital Assistant User Guide
Troubleshooting
MC55
Table 6-1
Troubleshooting the MC55
Problem
Cause
Solution
When pressing the
power button the
MC55 does not turn
on.
Battery not charged.
Charge or replace the battery in the MC55.
Battery not installed
properly.
Install the battery properly. See
Installing the Battery on page
System crash.
Perform a warm boot. If the MC55 still does not turn on,
perform a cold boot. See
Resetting the MC55 on page 2-19
When pressing the
power button the
MC55 does not turn on
but two LEDs blink.
Battery charge is at
a level where data
is maintained but
battery should be
re-charged.
Charge or replace the battery in the MC55.
Rechargeable battery
did not charge.
Battery failed.
Replace battery. If the MC55 still does not operate, perform a
warm boot, then a cold boot. See
.
MC55 removed
from cradle while
battery was
charging.
Insert MC55 in cradle. The 3600 mAh battery fully charges in
less than six hours.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 0°C
(32°F) or above 40°C (104°F).
Cannot see characters
on display.
MC55 not powered
on.
Press the
Power
button.
During data
communication, no
data transmitted, or
transmitted data was
incomplete.
MC55 removed
from cradle or
disconnected from
host computer
during
communication.
Replace the MC55 in the cradle, or reattach the communication
cable and re-transmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software was
incorrectly installed
or configured.
Perform setup. Refer to the
MC55 Integrator Guide
for details.
No sound.
Volume setting is
low or turned off.
Adjust the volume.
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