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MN003563A01-B
Troubleshooting and Maintenance

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Troubleshooting

Table 4-1

Troubleshooting

Problem/Indication

Possible Cause

Remedy

LXN 500 does not
power up

Power button not
pressed properly

Ambient temperature is
out of limits

Power cable not
connected properly

Power cable fuse is
blown

Press and hold the

Power

button until the LEDs on

the front panel start to illuminate (

Powering On on

page 18

Verify that the LXN 500 is properly ventilated and
resume operation (See

Ventilation on page 51

)

Verify that the power cable is plunged and secured
to the PWR connector on the back panel

Replace the fuse of the power cable (See

Figure

3-4

)

10 minutes after
startup the CORE or
RADIO LED do not
show steady green

Internal synchronization
failed. (Core and Radio
synchronization failure)

Perform soft restart using the Power button (See

Soft

Reseting using the Power Button on page 62

)

Mobile device (UE)
unable to detect LXN
500

Internal Radio and/or
Core failure

LXN 500 antenna is
disconnected

Low strength of
transmitted signals

PLMN ID or LXN Unit ID
are incorrectly set

Subscriber device is out
of coverage area

Verify that the RADIO and CORE LEDs show
steady green. If not - soft reset the system (See

Soft Reseting using the Power Button on page 62

If 10 minutes after reset LEDs does not show
steady green, contact support.

Verify that LTE1 and LTE2 antenna cables are
connected to the LXN 500 (See

Configuration

Options of Antenna Installation on page 48

)

Verify that the LXN 500 power settings are
configured properly (See

Setting the eNodeB on

page 30

Verify that PLMN ID or LXN Unit ID are correctly set
in the LXN 500.

Try to change the location of the mobile device.
Move closer to LXN 500 and avoid places that
block radio waves like metal objects.

Also check:

•

In the mobile device, verify or set

APN Name

Internet

and

APN type

default

•

Verify the subscriber’s USIM is registered and
activated in the system (See

Deactivating/Activating Subscriber on page 25

)

Содержание LXN 500

Страница 2: ...ree license to use that arises by operation of law in the sale of a product Disclaimer Please note that certain features facilities and capabilities described in this document may not be applicable to or licensed for use on a particular system or may be dependent upon the characteristics of a particular mobile subscriber unit or configuration of certain parameters Please refer to your Motorola con...

Страница 3: ...e following information when reporting a documentation error The document title and part number The page number with the error A description of the error We welcome your feedback on this and other Motorola manuals To take a short confidential survey on Motorola Customer Documentation go to docsurvey motorolasolutions com or scan the following QR code with your mobile device to access the survey La...

Страница 4: ...nce and 2 This device must accept any interference received including interference that may cause undesired operation FCC ID AZ492FT7102 Version Description Date MN003563A01 A Release release of the LXN 500 07 2017 MN003563A01 B Update to LXN 500 O M configuration section 10 2017 The user is cautioned that changes or modifications not expressly approved by the manufacturer could void the user s au...

Страница 5: ...quence 18 Forcing Power Off 18 What is Required for Configuration 19 Connecting the LXN 500 to a Laptop 19 Signing In 20 Viewing System Notifications 21 Signing Out 21 Account Management 22 User Roles and Management Permissions 22 Passwords 23 Adding a Single Subscriber UEs 24 Deactivating Activating Subscriber 25 Importing Subscribers From csv File 26 Deleting Subscriber 27 Deleting All Subscribe...

Страница 6: ...50 Planning 50 Ventilation 51 Electrical Guidelines 52 Ground Polarity 52 Installing the Power Cable 53 Cable Routing 54 Installing the Optional Power Protection and Back up Unit 54 Installing the LXN 500 55 Installing Antennas 56 Mounting Guide lines 57 Troubleshooting and Maintenance 59 Troubleshooting 60 Software Update 62 Resetting the LXN 500 62 Soft Reseting using the Power Button 62 Soft Re...

Страница 7: ...NodeB Screen 30 PLMN Settings Screen 32 Backing up and Restoring Servers and Applications 33 Communication Diagnostics 34 Communication Test Screen 35 Battery Diagnostics 38 Ports Test Screen 39 System Health Screen 40 LEDs Test 41 System Status 41 System Logging Screen 42 About LXN 500 Screen 43 DragonForce Log In Screen 44 WAVE 5000 Server Log In Screen 44 Dome Antenna 48 Dual Diversity Antenna ...

Страница 8: ...ables Features of LXN 500 Front Panel 12 Back Panel Features 16 Management Permissions Assigned to Each User Role in the LXN 500 22 Default Password Assigned to Each User Role 23 eNodeB Band Configuration 30 iperf Command Line Options 36 Troubleshooting 60 ...

Страница 9: ...nline follow the on screen instructions to sign up for an account To access Public Safety LTE infrastructure manuals select Resource Center Product Information Manuals Private Broadband Solutions and select the appropriate release The Resource Center also provides a Search function Customers outside of the Americas can contact Motorola Solutions for the documentation listed here Refer to the follo...

Страница 10: ...MN003563A01 B About LXN 500 10 Send Feedback ...

Страница 11: ... secure real time PTT voice communication WAVE 5000 also connects the LXN 500 subscribers to Land Mobile Radio LMR users to provide unified voice text messaging and presence in a single and easy to use application DragonForce is a mobile collaboration application that allows teams to create and share information more rapidly accurately and effectively The application includes secure real time team...

Страница 12: ...e LXN 500 is powered by batteries Future option of the LXN 500 one second press of the Power button switches between active and standby battery 2 BAT2 Status LED of battery 2 Future option of the LXN 500 NOTE To switch between active and standby battery press the Power button for one second and release LED OFF No battery or battery is disconnected GREEN Battery is active and its capacity is more t...

Страница 13: ...enables full interoperability between LTE and land mobile radio systems and the DragonForce software LED OFF OFF GREEN All applications are running BLINKING GREEN Applications startup in progress ORANGE Not all applications are running At least one application is down and one is running BLINKING ORANGE Applications shutdown in progress RED Failure All applications are down BLINKING RED Fatal Error...

Страница 14: ...r connecting peripheral devices such flash disks to the LXN 500 The USB port is covered by a protective cover IMPORTANT To enable a successful boot up remove all USB devices connected to the LXN 500 before powering on The LXN 500 supports only FAT32 file system disks NOTE To ensure proper communication use USB extension cable shorter than 9 8 feet 3 meters 8 2 USB 2 0 port for connecting periphera...

Страница 15: ...rea Network LAN infrastructure or an external application server When maintenance is required this port enables access to the servers and eNodeB of the LXN 500 2 MNG Management MNG 1 GBit s LAN port This port is used for connecting an external laptop for configuration management and maintenance tasks 3 LTE2 LTE antenna connector 4 LTE1 LTE antenna connector 5 PWR IN 9 to 33 VDC input power from ca...

Страница 16: ...MN003563A01 B Overview 16 Send Feedback ...

Страница 17: ...ification UID Number The Unit Identification UID number is required throughout the configuration process of the LXN 500 The UID can be found on the information label at the bottom side of the LXN 500 Figure 2 1 LXN 500 Information Label WARNING During operation the LXN 500 enclosure surface can become hot Before using the LXN 500 refer to the touch hazard warning label located on the upper side of...

Страница 18: ...ting a successful boot Powering Off Starting Shutdown Sequence 1 Press and hold the Power button for four seconds Result all LEDs on the front panel blink orange to indicate power down and than turn off Forcing Power Off 1 Press and hold the Power button for 15 seconds Result all LEDs on the front panel turn off IMPORTANT When using the LXN 500 inside a vehicle power on only after engine start To ...

Страница 19: ...connected from any wired LAN connections and disable all wireless LAN connections Perform this procedure to connect the LXN 500 to a laptop Procedure 1 Obtain the LXN 500 UID number from the information label on the LXN 500 See Figure 2 1 2 Set the parameters of the Local Area Connection of the laptop as described below For example in Windows 10 in the search box on the taskbar type View network c...

Страница 20: ...ponding Password and click Sign In Figure 2 3 LXN 500 O M Configuration Sign In Screen Result The EPC tab of the LXN 500 O M Configuration screen is displayed showing admin on the upper right side of the screen NOTE On first connection you may be required to follow a self signed certificate warning that appears on the browser screen When a warning appears on the screen click ADVANCED and then clic...

Страница 21: ...by LXN 500 management system Upon an incoming event or alert the bell icon on the upper right side of the screen change color from gray to red To view details on event or alert click the bell and follow a link Signing Out Perform this procedure to sign out from the LXN 500 O M Configuration site Procedure 1 Click on and select Logout Result The Log In screen is displayed ...

Страница 22: ...n page 24 Yes Yes No View Logs Statistics of Subscriber UE Activity See UE Activity on page 28 Yes Yes Yes Set the eNodeB Configuration See Setting the eNodeB on page 30 Yes Yes No View Logs Statistics of EPC See Statistics on page 29 Yes Yes Yes View PLMN in System Configuration See PLMN Settings on page 31 Yes Yes No Change Configuration of PLMN See PLMN Settings on page 31 Yes Yes No View Syste...

Страница 23: ...rd enter a new password reconfirm the new password and click Change When changing a password note that a valid password must comply with the following rules Use at least 15 characters in length password Use at least one uppercase character Use at least one lower case character Use at least one numeric character Use at least one special character When changing a password change at least 8 of the to...

Страница 24: ...n Result The add USIM fields are displayed Figure 2 5 Add USIM Fields 3 Enter the information of the USIM In the NAME field enter the logical name of the USIM In the IMSI field enter the unique identifier of the USIM In the K field enter transport key In the OP field enter the operator code In the MSISDN field enter the Mobile Station International Subscriber Directory Number up to 15 digits In th...

Страница 25: ...our mobile device install the USIM card and turn on the mobile device 6 Refer to Provisioning the Mobile Device UE on page 45 to set your mobile device to operate with the LXN 500 Deactivating Activating Subscriber The deactivation of a subscriber temporary deny service to that subscriber Perform this procedure to deactivate or activate a subscriber Procedure 1 Sign in to the LXN 500 O M Configura...

Страница 26: ... Configuration site See Signing In on page 20 2 Click Import USIMs 3 Click download template to download an empty template csv file to your hard drive 4 Open the csv file using Microsoft Office Excel or any text editor 5 Edit the respective information for each USIM See Adding a Single Subscriber UEs on page 24 and save the csv file on your hard drive Figure 2 7 An Example of csv file with list of...

Страница 27: ... to operate on 4G LTE network Deleting Subscriber Perform this procedure to remove existing USIM from the LXN 500 Procedure 1 Sign in to the LXN 500 O M Configuration site See Signing In on page 20 2 On the EPC tab click the X Delete button to delete a USIM 3 Click Ok to confirm the delete operation Deleting All Subscribers Perform this procedure to remove all existing USIM from the LXN 500 Proced...

Страница 28: ...mary of communication activities performed by a subscriber Procedure 1 Sign in to the LXN 500 O M Configuration site See Signing In on page 20 2 On the EPC tab click UE Activity 3 Select a subscriber from the Select Active IMSI drop list 4 In the from last field enter a number and select hours or days 5 Click the Get IMSI activity button to display a historical summary of communication activities ...

Страница 29: ...istics screen displays the following information Number of ECM connected UEs currently linked to LXN 500 The accumulated bytes received by the LXN 500 from time of manufacture The accumulated bytes transmitted by the LXN 500 from time of manufacture Figure 2 10 Statistics Screen ...

Страница 30: ...erface signals Perform this procedure to configure the eNodeB Procedure 1 Sign in to the LXN 500 O M Configuration site See Signing In on page 20 2 Click the eNodeB tab Result The eNodeB screen is displayed Figure 2 11 eNodeB Screen 3 In the Bandwidth field select the required bandwidth Table 2 3 eNodeB Band Configuration Band Bandwidth MHz Uplink Downlink Frequency Range 14 5 10 UL 788 798 DL 758...

Страница 31: ...cal Physical Cell ID to two LXN 500s or any linked base station that may have overlapping radio coverage area 9 In the Logical Cell ID field Enter the Logical Cell ID and click the Set to save changes or Get to restore the last saved value Setting the System The System tab is used by administrators and technicians to diagnose troubleshoot and show status of the LXN 500 hardware and software PLMN S...

Страница 32: ...ations of the LXN 500 might fail to power up or get stuck as a result of improper system shutdown or data corruption Backing up and restoring enables the system to recover the last backed up version of servers and applications to restore operation Perform this procedure to Back up and Restore servers and applications of the LXN 500 Procedure 1 Sign in to the LXN 500 O M Configuration site See Sign...

Страница 33: ... LXN 500 unit Communication Diagnostics The communication diagnostics is used for testing the 4G LTE communication with the LXN 500 The test is performed between the LXN 500 and any available LTE mobile device connected to the LXN 500 To perform communication diagnostics the LXN 500 is using the Iperf application Iperf application is a cross platform tool used for network performance measurement I...

Страница 34: ... device at 5mbps Perform this procedure to test the LXN 500 communication Procedure 1 Click Communication to test the LXN 500 communication Result The Communication test screen is displayed 2 Check Built in Test 3 Check Short for a quick 10 seconds communication test or Continuous Hours and enter the required duration of the test 4 In the IP Address field enter the IP address of the mobile device ...

Страница 35: ...d clear the screen Figure 2 15 Communication Test Screen Custom Test The Custom Test is a network performance diagnostics between the LXN 500 and a mobile device The diagnostics is built out of a selection of tests configured by a command line The custom test command also supports pinging between LXN500 and mobile devices to test the connection Perform this procedure to test the LXN 500 communicat...

Страница 36: ...rts iPerf in client mode and connects with the iPerf server Host IP address or DNS name b bandwidth Bandw kKmM Limit the down up stream bandwidth when analyzing a UDP connection This Is specified as kilobytes kK or megabytes mM per second default 1 Mbps l len Length Sets the length of the UDP data packets t time Time Sets the duration of the connection in seconds default 10 seconds d dualtest The ...

Страница 37: ...e Send buffer size f Set Don t Fragment flag in packet IPv4 only i TTL Time To Live v TOS Type Of Service IPv4 only r count Record route for count hops IPv4 only s count Timestamp for count hops IPv4 only j host list Loose source route along host list IPv4 only k host list Strict source route along host list IPv4 only w timeout Timeout in milliseconds to wait for each reply R Trace round trip path...

Страница 38: ...lick the System tab 3 From the Diagnostics menu select Battery 4 Click Battery 1 or Battery 2 to switch and view each battery status Result The following battery indications may display OFF No battery or depleted battery GREEN Battery is active and its capacity is more than 50 ORANGE Battery capacity is 10 to 50 RED Battery capacity is less than 10 Figure 2 16 Battery Diagnostics Ports Test Perfor...

Страница 39: ... indicts SUCCESS or FAIL Test Serial1 This test checks the internal RS232 communication ports that interconnect boards inside the LXN 500 Test SSD This test checks the hard drives of the LXN 500 Click Test SSD and wait for SUCCESS or FAIL indication Test USB long test This test extensively checks the USB ports of the LXN 500 1 To perform this test on the front panel remove the four screws that hol...

Страница 40: ... In on page 20 2 Click the System tab 3 Click System Health to test the LXN 500 system health Result The System Health screen is displayed Figure 2 18 System Health Screen Temperature Information The Temperature Information section displays the temperature of critical components inside the LXN 500 Temperature Information readings are mostly used by maintenance and instillation personnel to trouble...

Страница 41: ...al information related to the LXN 500 system health The indications shown on this section are identical to these of the status LEDs on the front panel of the LXN 500 Detailed health status of related software or hardware sections is listed below each LED Functioning components are marked by and faulty by X The System Status information is mostly used by maintenance personnel to perform component l...

Страница 42: ...ton Result The system log is generated and displayed Once a log is displayed Check the type of records to display FATAL errors ERRORS WARNING INFORMATION DEBUG Use the Filter Massage field to search for a string of text within the log or click on Severity or Time to display events by severity or time Use First Previous Next and Last buttons to view up to five past logs 5 Click download logs file t...

Страница 43: ...0 2 Click the About tab Figure 2 22 About LXN 500 Screen Configuring the DragonForce Server Perform this procedure to Configure the DragonForce Server Procedure 1 Sign in to the LXN 500 O M Configuration site See Signing In on page 20 2 Click the Help tab 3 Click Links DF 4 Enter User Name admin and Password DF Motorola1 5 Click Log In Result The DragonForce Log In screen is displayed IMPORTANT To...

Страница 44: ...on site See Signing In on page 20 2 Click the Help tab 3 Click Links WAVE 4 Click Login Result The WAVE Server Login screen is displayed Figure 2 24 WAVE 5000 Server Log In Screen 5 Enter User Name administrator and Password LXN500M0t0r0law5k 6 Click Login 7 To configure users and talkgroups refer to WAVE server documentation IMPORTANT To avoid a security breach it is recommended to change the pas...

Страница 45: ...rom SD Card Network Operators set PLMN ID as in the LXN 500 Connect 4 Contact Motorola Solution Support Center to download and install WAVE Push to Talk PTT application on the mobile device 5 Download and Install WAVE 5000 certificate Contact Motorola Solution Support Center to download and save the w5kext cer file on the mobile device From the home screen of the mobile device click Settings Secur...

Страница 46: ...MN003563A01 B Operation and Configuration 46 Send Feedback ...

Страница 47: ...utions Customer Service representative immediately Save the packing box and plastic bags for storage and shipping Both the shipping box and the bags protect the LXN 500 components from physical and electrostatic damage The following optional parts can be used to mount the LXN 500 LXN 500 Four mounting brackets with 12 screws 13 1 feet 4 meter power cable with 20A fuse One dome antenna or two diver...

Страница 48: ...ennas for LTE Main LTE1 LTE Div LTE2 WiFi and GPS The antenna is provided with four short flexible coaxial cables threads coming out of the antenna bottom side The 12 ft coaxial cables are provided to connect between these threads and the LXN 500 connectors The cables are connected to the LTE1 LTE2 WIFI and GPS ports of the LXN 500 Figure 3 1 Dome Antenna Battery LXN500 on trunk floor PWR LTE1 LTE...

Страница 49: ...ttom side In one antenna the cables are connected to the LTE1 and GPS ports of the LXN 500 In the second antenna the cables are connected to the LTE2 and WIFI ports of the LXN 500 Figure 3 2 Dual Diversity Antenna Battery LXN500 on trunk floor Important Orient antenna as shown PWR LTE1 LTE2 GPS WIFI LTE Ant GPS Ant EVDO Ant LTE Ant Keep at least 16 40 cm Important Do not install antennas in this a...

Страница 50: ...erial Wrenches Metric Imperial Utility knife Wire cutter Volt Ampere Ohm meter Automotive test light Wire Crimp Tool CAT 5e cable tester Measuring tape Flashlight Materials The hardware required to install the LXN 500 in a vehicle consists of Tie wraps Electrical tape Wire taps Rubber grommets Spare wire 8 22 gauge Variety of self tapping screws and bolts Wire connectors wire terminals wire lugs e...

Страница 51: ...re they can be kicked by the driver s or other passenger s feet Verify that the mounting surface is able to support the weight of the units Select a location that permits routing the RF antenna cables as directly as possible Do not mount units on a flat or concave surface where the unit could become partially submersed in water Ventilation The LXN 500 is designed to operate properly in an ambient ...

Страница 52: ...und Polarity The LXN 500 system will only operate in negative ground electrical systems Check the ground polarity of the vehicle before starting the LXN 500 system installation to verify that the polarity is correct Accidentally reversing the polarity will not damage the LXN 500 but will cause the fuse of the power cable to blow Due to advanced vehicle assembly techniques different parts of the ve...

Страница 53: ...termine a routing plan for the power cable taking into consideration the location at which the unit is to be mounted and the location of the vehicle battery 2 To pass the power cable through the fire wall and into the engine compartment locate an existing hole with a grommet in the vehicle fire wall or drill an access hole at the desired location Insert a grommet inner diameter into the access hol...

Страница 54: ...duce noise pickup in the radio equipment Verify that the cables are of sufficient length Do not connect two short lengths with a connector doing so will result in signal loss Refrain from loose excess in the cables but leave enough slack to allow reconnecting if necessary Do not run cables externally or underneath floor mats Do not locate cables where they can be kicked by the driver or passengers...

Страница 55: ...t panels are accessible The LXN 500 is mounted by four mounting brackets See Figure 3 7 and Figure 3 4 The mounting brackets of the LXN 500 enable to mount the LXN 500 on a flat horizontal or vertical surface The unit is usually installed inside a trunk of a vehicle or on tray or any fixed mounting board See Figure 3 7 IMPORTANT To prevent overheat damage to the LXN 500 the unit is designed to aut...

Страница 56: ...gure 3 6 IMPORTANT To avoid possible shout down of the LXN 500 during engine cranking a Power Protection and Backup unit should be used See Installing the Optional Power Protection and Back up Unit on page 54 Installing Antennas Vehicle RF antennas must be installed external to the vehicle and in accordance with Requirements of the antenna manufacturer supplier Instructions provided by the install...

Страница 57: ...t 8 20 cm from any edge of the roof 4 Ensure that the installation surface is grounded by connecting grounding straps between the surface and the vehicle chassis IMPORTANT To assure optimum performance and compliance with RF Energy Safety standards these antenna installation guidelines and instructions are limited to metal body vehicles with appropriate ground planes and take into account the pote...

Страница 58: ...MN003563A01 B Vehicle Installation 58 Send Feedback ...

Страница 59: ...test communication 3 Checking the mobile devices connected to the LXN 500 for proper operation USIM installation and 4G LTE settings 4 Performing point to point communication diagnostics between the LXN 500 and a mobile device This step requires you to physically test communication at various points throughout the coverage area using a diagnostic application running on one of the mobile devices co...

Страница 60: ...e 62 Mobile device UE unable to detect LXN 500 1 Internal Radio and or Core failure 2 LXN 500 antenna is disconnected 3 Low strength of transmitted signals 4 PLMN ID or LXN Unit ID are incorrectly set 5 Subscriber device is out of coverage area 1 Verify that the RADIO and CORE LEDs show steady green If not soft reset the system See Soft Reseting using the Power Button on page 62 If 10 minutes afte...

Страница 61: ...mobile device 4 WAVE 5000 and or Dragon Force application is not enabled in LXN 500 1 Verify that User Names and Passwords are defined in the mobile device for the WAVE 5000 and or Dragon Force applications 2 Install WAVE 5000 certificate on mobile device 3 Install certified APK version 4 Verify that WAVE 5000 or Dragon Force are installed and can be accessed See Configuring the DragonForce Server...

Страница 62: ...USB port Resetting the LXN 500 Soft Reseting using the Power Button Soft reset is a restarting of the LXN 500 such as a personal computer PC The action closes all applications and clears any data Applications and settings are not affected Perform this procedure to soft reset the LXN 500 using the Power button Procedure 1 Press and hold the Power button for four seconds Result all LEDs on the front...

Страница 63: ...nds and release when all LEDs begin to flash green Wait until the LEDs are steady green Resetting the eNodeB Use the Reset the eNodeB option when performing configuration and the LXN 500 fails to operate one or more RADIO LED illuminate orange or red Perform this procedure to reset the LXN 500 Procedure 1 Sign in to the LXN 500 O M Configuration site See Signing In on page 20 Click on and select R...

Страница 64: ...MN003563A01 B Troubleshooting and Maintenance 64 Send Feedback ...

Страница 65: ...t Up to 6 Wi Fi devices 164 ft 50 m line of sight Wired Connectivity 2 Ethernet ports 1Gbit s RJ 45 2 USB 2 0 port WLAN Security WPA WPA2 GPS Autonomous GPS 1 external antenna Supports NMEA TAIP PV ENVIRONMENTAL Operating Temperature Vehicle Configuration 22 F to 140 F 20 C to 60 C Battery Configuration 22 F to 131 F 20 C to 55 C Future option of the LXN 500 Storage Temperature 40 F to 185 F 40 C ...

Страница 66: ...MN003563A01 B Technical Specifications 66 Send Feedback POWER Power 9 33 VDC Max Current 10 A Max Power Consumption 70 Watts ...

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