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4 DIAGNOSTICS

Field Description

Max Temp

For an internal hard drive only, its maximum temperature in degrees F

Over Temp

Indicates whether the drive is excessively hot:

•

Yes — The internal drive temperature exceeds 140º F (60º C). The LED Over-Temp
Indicator is on and remains lit until the next over-temp sample is taken (at least once an
hour).

•

No — There is no over temp problem.

Count

The cumulative number of times that the hard drive temperature has been measured over 60º C,
with the temperature checked at least once an hour.

DOCSIS Status

This three-screen diagnostic displays status information for the embedded cable modem
(eCM):

Содержание DCH3416

Страница 1: ...INSTALLATION MANUAL DCH3416 Installation Manual ...

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Страница 3: ...utlet Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus Only use attachments accessories specified by the manufacturer Unplug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified service personnel Servicing is required when the apparatus has...

Страница 4: ...he terminal FCC COMPLIANCE Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with...

Страница 5: ...served No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office CableCARDTM M CardTM and DOCSIS are trademarks or registered trademarks of Cable Television Laboratorie...

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Страница 7: ...Options 10 Installation Overview 11 Cabling to an HDTV for Video 12 Cabling to an HDTV and an A V Receiver 13 Cabling to a Standard Definition TV and an A V Receiver 14 Cabling to a Standard Definition TV and Audio Receiver 15 Data Device Connections 16 Operational Check for the Remote Control 17 Optimizing the High Definition Settings 17 Graphics Overlaying the Video 20 4 Diagnostics 21 Using the...

Страница 8: ...ver 13 Figure 3 3 Cabling to a Standard Definition stereo TV 14 Figure 3 4 Cabling an audio receiver 15 Figure 3 5 Sample data devices you can connect to the DCH3416 16 Figure 4 1 Example of the front panel display for the diagnostic main menu 21 Figure 4 2 Example General Status display no error 22 Figure 4 3 Front panel display for Purchase Status diagnostic 24 Figure 4 4 Front panel display for...

Страница 9: ...CONTENTS vii Tables Table 1 1 DVR Recording Time Guidelines 3 Table 2 1 Front panel 5 Table 2 2 Rear panel connections 7 Table 3 1 Operational check procedures 17 ...

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Страница 11: ...ponent video YPbPr High Definition Multimedia Interface HDMI or IEEE 1394 Surround sound audio through a variety of analog and digital interconnection options Dual tuner DVR functionality to pause and time shift live video and seamlessly record in conjunction with the Interactive Programming Guide IPG Built in DOCSIS cable modem Ethernet and Universal Serial Bus USB 2 0 ports for future home netwo...

Страница 12: ...andard Definition video output through o S Video o Baseband o RF Audio output through o Digital audio S PDIF ATSC standard Dolby Digital electrical or optical o Baseband L R Standard DVR Functionality DVR functionality integrated with the IPG enables subscribers to o Pause rewind fast forward or record live TV o Maintain a personal recorded program library and access it using the IPG o Select prog...

Страница 13: ...unction of program bit rate the IPG type and the reserved buffer space Standard Data Features Integrated DOCSIS 1 0 1 1 2 0 capable cable modem 16 MB flash memory supports up to 32 MB optional 128 MB SDRAM 256 MB optional One rear and one front Universal Serial Bus USB 2 0 port dual connector interface One eSATA external SATA connector un powered for data only 10 100 Mbps Ethernet Port RJ 45 On bo...

Страница 14: ...es repair service please call one of the following Motorola Authorized Service Centers Company From USA or Canada Outside USA or Canada World Wide Digital 1 800 227 0450 1 956 541 0600 Teleplan 1 800 352 5274 1 302 322 6088 To ensure efficient service request a Return for Service Authorization RSA number Be sure to display the RSA number prominently on all equipment boxes The Service Center will p...

Страница 15: ...nd off standby 5 Menu displays the menu 6 Guide displays the program guide 7 Info displays current channel and program information 8 Format change the video output format 9 Channel changes channel up or down The availability of certain features is dependent upon application support Front Panel Format Button The Format button located on the front panel of the DCH3416 allows you to quickly change th...

Страница 16: ...Once a viewable picture is available please use the User Settings Menu to optimize the DCH3416 display settings for your specific television Video Format Indicators Front Panel Display The front panel display of the DCH3416 is equipped with four indicators to the right hand side of the display that are used to indicate the currently selected video output format on the Component Video YPbPr and HDM...

Страница 17: ...Audio S PDIF Provides Dolby Digital 5 1 audio or PCM output 7 S Video Connects to S Video SDTV input of TV or VCR 8 Video Audio Composite Video SDTV Audio L R outputs YPbPr Component video output HDTV 9 HDMI High Definition TV HDTV connector 10 eSATA External Serial ATA disk interface 11 USB 2 0 High Speed peripheral device connection 12 Ethernet Network connection 13 IEEE 1394 Audio and video dev...

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Страница 19: ... programs from the hard drive before installing it at a new subscriber location This prevents your new subscriber from viewing programming they may not have purchased or may not want to see To prevent subscribers from accidentally deleting all of their recorded programs a specific set of keystrokes is required to clear the hard drive Having a TV connected is optional To clear the hard drive 1 Star...

Страница 20: ... RF SDTV only If your TV only has a coaxial RF input connect it to the DCH3416 RF out connector Audio Connection Options When connecting to a home theater receiver depending on its inputs you can use the following DCH3416 audio outputs Digital audio optical S PDIF or digital audio coaxial S PDIF If the receiver supports it use the digital audio optical S PDIF or digital audio coaxial S PDIF audio ...

Страница 21: ... video cable or connect the composite video connector using a composite RCA phono cable If the TV only has a coaxial RF input connect it to the DCH3416 RF OUT connector 2 Determine if you are connecting the audio to a home theater receiver or directly to the TV For an HDMI or IEEE 1394 video connection no additional audio connections to the TV are required If the receiver or TV has a digital audio...

Страница 22: ... a DVI input but has an IEEE 1394 input connect it to the DCH3416 IEEE 1394 output If you use IEEE 1394 on screen graphics do not display Otherwise use the component video Y Pb and Pr connectors Note Be sure to match up each signal to the same connection on the TV Otherwise the colors will not appear correctly on your TV Figure 3 1 Cabling to an HDTV Because HDMI and IEEE 1394 provide both video a...

Страница 23: ...h the baseband and digital audio connections Otherwise do not connect both the baseband left right composite connections and the coaxial digital connection The baseband connections are not necessary because the digital audio port provides a single audio interface for digital channels Note If the A V receiver includes HDMI inputs output s then the DCH3416 HDMI output can be directly connected to th...

Страница 24: ...to a Standard Definition stereo TV Because some entertainment equipment cannot simultaneously support baseband composite video and S Video never simultaneously connect both video inputs This connection method does not support HDTV For information see Cabling to an HDTV for Video in this section ...

Страница 25: ...n The A V configuration illustrated below enables digital stereo recording including Dolby Digital Surround sound Use only one set of composite input connectors on the audio receiver Figure 3 4 Cabling an audio receiver The video connections shown in this illustration do not support HDTV For HDTV connection information see Cabling to an HDTV for Video in this section ...

Страница 26: ...s USB 2 0 Can be used to daisy chain USB devices such as printers and storage devices or to interface with keyboards joysticks and other USB PC peripherals Ethernet 10 100 Mbps RJ 45 port eSATA Can be used to connect an external hard drive to increase DVR capacity IEEE 1394 Can be used to connect an MPEG 2 compatible display device The DCH3416 front panel provides USB 2 0 Can be used in the same m...

Страница 27: ...ain to restore the sound If the DCH3416 does not operate properly refer to the Troubleshooting section Optimizing the High Definition Settings This subsection describes how to optimize SD and HD video settings and closed captioning based on subscriber preferences Before you optimize the output settings Connect the DCH3416 receiver to other home entertainment devices Plug the DCH3416 receiver into ...

Страница 28: ...on The User Settings menu options are Setting Description TV Type Allows you to specify the style of television connected to the DCH receiver Options include 16 9 4 3 LETTERBOX and 4 3 PAN SCAN By default the 16 9 option is selected The options are used as follows 16 9 designates that a widescreen television is connected to the DCH receiver 4 3 LETTERBOX designates that a standard screen televisio...

Страница 29: ...finition 480i format 720 x 480 pixels 480p The DCH receiver will present Standard Definition programs in the Enhanced Definition 480p format 720 x 480 pixels Stretch The DCH receiver will automatically stretch all Standard Definition programs to a widescreen aspect ratio and present the video in the format designated by the HDMI YPbPr Output setting Note that the Stretch option is only available w...

Страница 30: ...o AUTO Options are AUTO TRANSPARENT TRANSLUCENT SOLID or FLASHING Settings Sets the default settings for closed captions AUTO or the settings you have configured USER Defaults to AUTO Options are AUTO or USER Restore All Defaults To reset all User Settings to their defaults select this option and press the key 3 To exit the menu and save your settings press the power or menu key Graphics Overlayin...

Страница 31: ...strative actual data may differ from the examples Using the Diagnostics To use the diagnostics 1 Ensure that the DCH3416 is installed with the Thin Client software and that it is connected to an AC outlet 2 Press POWER and immediately press SELECT to enable diagnostic mode The Diagnostics main menu is displayed on the OSD and d01 is displayed on the front panel Figure 4 1 Example of the front pane...

Страница 32: ...tatus This diagnostic displays system status information on the OSD and front panel The information is updated each time the diagnostic is displayed Figure 4 2 Example General Status display no error Environment code Error code ...

Страница 33: ...P14 GITV startup failure EP15 TSI structure corrupt EP18 Driver initialization failure Connected State A DCH operations connect or disconnect message determines whether the DCH3416 is CONNECTED or DISCONNECTED Platform ID A unique 16 bit hexadecimal number that identifies the platform image also called the ROM ID Family ID The manufacturer and product family in hexadecimal Model ID The model in he...

Страница 34: ...he controller It is an integer Last Seq Num The last acknowledged sequence number of a purchase sent by the controller It is a 16 bit unsigned hexadecimal number Last RB Time The last time the DCH3416 attempted to report back purchases to the controller in GPS seconds IPPV Status If IPPV is enabled the IPPV status indicator is on If IPPV is disabled the IPPV status indicator is off Prep CMD Last P...

Страница 35: ...was sent by the controller Poll Acknowledge Sequence number and time of the last Poll Acknowledge message sent by the controller Stack Unit Unit used in purchase processing Show Count Count used in purchase processing Credit Total Credit used for purchase processing Debit Total Debit used for purchase processing Out Of Band OOB Status This diagnostic indicates the out of band control channel statu...

Страница 36: ...g carried on the OOB stream OSD Front panel Description YES On EMM data detected within the last 5 seconds NO Off EMM data not detected within the last 5 seconds SNR When carrier lock has been established displays an estimate of the carrier signal to noise ratio in dB with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable signal INVALID Invalid SNR value AGC ...

Страница 37: ...le OOB OSD diagnostics are displayed The MAN Freq displays the LKC and allows the operator to select via scroll up down a specific frequency to check if a valid OOB is on that specific frequency The MAN Freq parameter is the OOB frequency selected in the frequency selection mode and displayed in MHz with the specific values of 75 25 104 20 72 75 92 25 98 25 107 25 107 40 110 25 116 25 and 103 75 1...

Страница 38: ...rform a warm reset 6 To abort a search without waiting the 40 seconds the POWER key can be pressed to cause an immediate warm reset Note The Front Panel will display hunt after a cold reset from the front panel This indicates that the product is in a Round Robin Hunt Mode hunt will continue to be displayed until the proper stream is detected In Band Status This diagnostic displays the in band stat...

Страница 39: ...tream they are monitoring OSD Front panel Description YES On In band data detected within the last 5 seconds NO Off In band data not detected within the last 5 seconds Frequency The in band frequency is center RF carrier frequency tuned for the digital service on the specified tuner The frequency is displayed in MHz in xxxx xxx format and ranges from 54 to 860 MHz SNR When carrier lock has been es...

Страница 40: ...4 DIAGNOSTICS 30 Unit Address This diagnostic displays the unit address of the CableCARD if inserted Figure 4 6 Front panel display of a unit address ...

Страница 41: ...assigned The stream type and multicast 16 addresses cycle on the OSD every 5 seconds The valid stream types nnnn are Net Network EMM EMM SCC SCC_ECM Dnld Download Data Data Poll Polling packet identifier PID The 16 bit multicast address is displayed in 4 byte hexadecimal format The multicast 16 addressed messages filter on a 16 bit multicast address The user processor can define up to four multica...

Страница 42: ...t Validation UKNOWN if a Validation message was not received by the product VALID or INVALID as set by the Host Validation Message received from the headend BINDING if the CableCARD is busy with the binding authentication process NOT BOUND if Card validation status is not bound for CableCARD reasons HOST CERTIFICATE INVALID if the status is not bound because the Host Certificate was invalid HOST S...

Страница 43: ... Code object version executing on the CableCARD Manufacturer CableCARD manufacturer HW Version Version number provided by the CableCARD Current Channel Status This diagnostic displays a status of the last attempted channel you attempted to tune on the in band stream The channel type determines the status display ...

Страница 44: ...cy for the digital service It can be from 54 to 860 MHz Authorized Indicates whether the DCH3416 is authorized for the currently tuned service YES authorized NO not authorized Purchasable Indicates whether the current program can be purchased for viewing OSD Front panel Description YES on Can be purchased NO off Cannot be purchased Preview Indicates whether the current program is in preview mode O...

Страница 45: ...value is invalid or cannot be retrieved RC Flag Displays whether the broadcast flag is present 0 no flag not defined 1 the flag is present enabled N A the value is invalid or cannot be retrieved CIT The constrained image trigger as delivered in the PRK or the Set DRM API 1 set 0 not set N A the value is invalid or cannot be retrieved DRM The digital rights management valid flag bit 1 set 0 not set...

Страница 46: ...4 DIAGNOSTICS 36 RF Modem Upstream This diagnostic displays the RF modem status if an RF modem is installed in the DCH3416 The information is updated each time this diagnostic is displayed ...

Страница 47: ...sted Power Level The value in dB assigned to the DCH3416 during RF leveling blank if it is not configured Actual Power Level The power level is displayed in dB on the OSD and front panel or is blank if the power level has not been set Report Back Address Displayed in 4 byte hexadecimal format if configured Frequency indicator Alternating with Frequency in MHz Decimal point Power level indicator Po...

Страница 48: ...es information about the firmware loaded in flash memory and all non volatile code versions are installed on the DCH3416 When the native suite is running the diagnostics of the application operating system and all associated objects should be accessible ...

Страница 49: ...th Download data received indicator Download status Code module identifier bPC for the base platform CODE or SYS for the system object Number of segments remaining for download to complete Figure segments remaining reflects 17012 Indicator separating major and minor revision numbers ...

Страница 50: ...code Object The object name Ver The object version Status The object status updated on the OSD and front panel every 5 seconds while you display the diagnostic OSD Status Description MEM ALLOC Allocated Memory for object is allocated LOADING Loading Object is being loaded STARTING Enabling Object is being started the constructor is running ENABLED Enabled Object is running ENA NOT RUN Enabled_Not_...

Страница 51: ...iguration The information is updated when you display the diagnostic There is no front panel display for this diagnostic The Memory Configuration fields are Field Description System RAM The allocated system RAM in MB Flash The allocated flash memory in MB NVRAM The allocated NVRAM in KB ...

Страница 52: ...ont and left front and right rear and left rear 3 2 right front and left front and center and right rear and left rear LFE Low Frequency Effect The LFE indicates if the nomenclature low frequency effects are available in the Dolby Digital audio stream as indicated if the 0 1 is present in the Dolby Digital 5 1 nomenclature for example Dolby Digital 5 1 surround Valid values include OSD Display Des...

Страница 53: ...s enabled with options set by user 608 Default xxxxxxxxxxxx EIA 608 captions enabled with no options set by user None Set Captions detected but not enabled The OSD status 2nd caption row displays captions based on the setting selected in the User Settings menu and what is available in the stream 708 or 608 is the type of caption displayed dependent on what was detected The Set or Default directly ...

Страница 54: ...iP Focus The Picture in Picture focus indicates N A and is not a standard supported DCH feature dependent upon application software Input Sources The input source list information on ADP Lock Audio Mode VP lock and Input Format The ADP Lock indicates whether the audio stream is locked Valid values are YES Audio Processor is locked to the audio stream NO Audio Processor is not locked to the audio s...

Страница 55: ...4 DIAGNOSTICS 45 Interface Status The Interface Status diagnostic displays when running in Thin Client There is no LED display The information on the OSD is updated when you display the diagnostic ...

Страница 56: ...4 DIAGNOSTICS 46 ...

Страница 57: ...tive or Active HDCP Enabled Indicates whether the DCH3416 is using HDCP to encrypt video transmitted over the HDMI link Yes or No If the Video Xmission status is Not Active the HDCP Enabled status is No Output Format Indicates the timing format of the video sent through HDMI 1920 x 1080I 1920 pixels wide by 1080 pixels high interlaced 1280 x 720P 1280 pixels wide by 720 pixels high progressive 720...

Страница 58: ...d so that the picture fills the entire screen HDMI YPbPr Output Allows you to specify the video output format of the DCH receiver for all content when the 4 3 override setting is Off or for all 480p 720p and 1080i content when the 4 3 override is used Options include 1080i 720p 480p and 480i By default the 1080i option is selected The options are used as follows 1080i The DCH receiver will present...

Страница 59: ...le when the HDMI YPbPr Output setting is 1080i 720p or 480p Closed Caption Turns closed captions off or on The front panel display indicates the status of the closed captions Defaults to DISABLED Options are ENABLED or DISABLED Service Selection Sets the service used for closed captions Digital PRIMARY LANGUAGE SECONDARY LANGUAGE 3 4 5 or 6 The default is PRIMARY LANGUAGE Font Size Sets the font s...

Страница 60: ...cates whether the DVR is enabled based on the DCH3416 Connected State CONNECTED or DISCONNECTED and resource availability resource authorized hard disk installed and functional OSD Front panel Description True En DVR enabled False Un DVR disabled Stream Indexer Ver The stream indexer version number without leading zeros for example version 0000000065 is displayed as 65 ...

Страница 61: ...ves up to a maximum of 9 Drive The identification number sequentially assigned to each installed drive and whether the drive is Internal or External Model Number The drive model number assigned at the factory Device ID A text string of up to 20 characters that identifies the disk drive N A is displayed if the value is invalid or cannot be retrieved Type The drive type IDE 1394 USB or Unkn own Tota...

Страница 62: ...s 140º F 60º C The LED Over Temp Indicator is on and remains lit until the next over temp sample is taken at least once an hour No There is no over temp problem Count The cumulative number of times that the hard drive temperature has been measured over 60º C with the temperature checked at least once an hour DOCSIS Status This three screen diagnostic displays status information for the embedded ca...

Страница 63: ...address typically from a Dynamic Host Configuration Protocol DHCP server YES The IP address is acquired NO The set top is acquiring its IP address N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Obtain Configuration File Displays whether the cable modem has downloaded its DOCSIS cable modem configuration file from the TFTP server YES The cable modem configuration file has ...

Страница 64: ...arries data from the headend to the set top Carrier Lock YES The cable modem is locked to a DOCSIS downstream channel NO The cable modem is not locked to a downstream channel N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Frequency The center frequency of the channel to which the DOCSIS downstream channel receiver is tuned It can be 54 to 860 MHz If the value is invalid o...

Страница 65: ... or if DOCSIS is not enabled 0 000 is displayed Known MAC Addresses Displays up to 32 MAC addresses learned by the DCH3416 cable modem including the Set Top MAC and future MAC addresses assigned by DSG in hexadecimal format xx xx xx xx xx xx on two screens if necessary If the value is invalid or cannot be retrieved or if DOCSIS is not enabled no values are displayed Application Specific Informatio...

Страница 66: ...em address value is the same as the terminal ID assigned by the DAC 6000 It is a unique system generated eight digit integer between 1 and 16777215 00000000 is displayed when the UPM is not configured or if it is unknown Upstream ID A four digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the DCH3416 0000 is displayed if the Upstream ID is not configured or if it is unknown Downstr...

Страница 67: ...ny prepare for poll or MAC messages S RUN_STOPPED The interactive run state has stopped and DCH3416 is waiting for status or a transmission control message 00 INVALID The interactive state is unknown or invalid MAC Abort Cntr This counter increments every time the MAC layer reaches the cell abort count limit It is reset by the successful upstream transmission of a cell for example when the DCH3416...

Страница 68: ...NOSTICS 58 Keypad Front Panel Indicators This diagnostic verifies the functionality of the front panel indicators and the front panel keypad Each highlighted character corresponds with a front panel key press ...

Страница 69: ...hanging channels using the buttons on the DCH receiver front panel Check the batteries in the remote control Install new batteries if needed There is no audio when viewing cable channels Verify that the mute button on the DCH receiver or the remote control has not been pressed Press MUTE on the remote control to restore sound If the DCH receiver audio output is connected to the TV verify that the ...

Страница 70: ...ptions display Verify on the User Settings menu that closed captions are enabled on the DCH receiver Verify that closed captions are enabled on the TV Note Closed captioning may not be available on the current program There are black bars to the right and left of the picture Widescreen TVs display 4 3 programs in this format unless set to Stretch Turn on the 4 3 OVERRIDE feature in the User Settin...

Страница 71: ...clude black bars on either side of a widescreen broadcast This is called a hybrid aspect ratio and results in a black border surrounding the video on a 4 3 TV Because this is part of the broadcast the DCH3416 cannot correct the video You may be able to minimize the border using the zoom feature on the TV Colors do not appear correctly Be sure to match up each signal to the same YPbPr connection on...

Страница 72: ...Motorola Inc 101 Tournament Drive Horsham PA 19044 U S A http www motorola com 537535 001 b 12 07 ...

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