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Level 2 Service Manual

6809497A97-O

Q

 Digital Wireless Telephone

 CDMA 800/1900 MHz, CDMA 1X/EV-DO 

Содержание CDMA 800/1900 MHz

Страница 1: ...Level 2 Service Manual 6809497A97 O Q Digital Wireless Telephone CDMA 800 1900 MHz CDMA 1X EV DO ...

Страница 2: ...US Patent Trademark Office All other product or service names are the property of their respective owners Motorola Inc 2006 All rights reserved Mobile Devices Business Sawgrass International Concourse 789 International Parkway Room S2C Sunrise FL 33325 6220 ...

Страница 3: ...g the Battery Door 19 Removing and Replacing the Battery 20 Removing and Replacing the Rear Housing 21 Removing the Motor Vibrator Assembly 23 Removing and Replacing the Antenna 24 Removing the Daughter Board 25 Removing the Camera Assembly 26 Removing and Replacing the Speaker Carrier 27 Removing and Replacing the Main Board 28 Removing and Replacing the Keyboard 30 Removing the Display Assembly ...

Страница 4: ...on the housing Use the entire model number when inquiring about the product Numbers are also assigned to chassis and kits Use these numbers when requesting information or ordering replacement parts Product Names Product names are listed on the front cover Product names are subject to change without notice Some product names as well as some frequency bands are available only in certain markets Regu...

Страница 5: ...orola computer programs with the Motorola product About this Service Manual Using this service manual and the suggestions contained in it assures proper installation operation and maintenance Refer questions about this manual to the nearest Customer Service Manager Audience This service manual aids service personnel in testing and repairing Q telephones Service personnel should be familiar with el...

Страница 6: ... be repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component The Motorola High Technology Centers will perform level 4 full component repairs Customer Support Customer support is available through dedicated Call Centers and in country help desks Product Service training is ...

Страница 7: ...or assembly along with a description of the related major assembly and of the component in question In the U S A to contact Motorola Inc on your TTY call 800 793 7834 Accessories and Aftermarket Division AAD Order replacement parts test equipment and manuals from AAD U S A Outside U S A Phone 800 422 4210 Phone 847 538 8023 FAX 800 622 6210 FAX 847 576 3023 Website http businessonline motorola com...

Страница 8: ...with battery Temperature Range 30 C to 60 C 22 F to 140 F Humidity 80 Relative Humidity at 50 C 122 F Battery Life 1130 mAh Li Ion Battery Up to 180 minutes digital talk time IS 95 A B Up to 250 hours IS 95 A B standby time Up to 350 hours IS 2000 standby time All talk and standby times are approximate and depend on network configuration signal strength and features selected Transmitter Function S...

Страница 9: ...n circuit board chassis keypad and internal antenna The main display speaker control keys and a QWERTY keyboard are located on the front of the device The camera battery compartment and rf connectors are located at the rear of the device The main circuit board contains the Receiver Transmitter Synthesizer and Control Logic Circuitry which together comprise the dual band phone electronics The main ...

Страница 10: ...y Large high resolution display 320 x 240 pixels 65K TFT Display 2 4 320x240 65K TFT Personal Information Management The Q leverages Microsoft s Windows Mobile software and is among the first devices to run on the new Windows Mobile 5 0 platform which delivers scalable and cost effective mobile messaging support with Exchange 2003 out of the box Enabled for leading corporate email solutions the Mo...

Страница 11: ... controls are on the front and sides of the device and on the keyboard as shown in Figures 1 and 2 050250o Figure 1 Controls and Indicators Locations Front Center Key Selects menu items Camera Key Turn on off hang up exit menus Right Soft Key Enter Key Space Key Back Key Voice Key Left Soft Key Navigate menus Make answer calls Home Key Microphone ALT Key ...

Страница 12: ...izeable Start menu accessed by pressing the Start key 060151o Figure 2 Controls and Indicator Locations Left and Right Side 060xxxo Figure 3 Controls and Indicator Locations Back Side ThumbWheel Undo Back Key Charge up and connect phone accessories Infrared Port Mini SD Port Camera Flash Camera Lens Headset Jack Battery Door Release Speakers ...

Страница 13: ...isplay Status Icons The main display provides constant graphical representations of battery capacity and signal strength as well as the real time clock The Q user guide provides more information about icons shown on the main display 060170o Figure 4 Home Screen Display Whether a phone displays all indicators depends on the programming and services to which the user subscribes ...

Страница 14: ... active call or D to indicate when call forwarding is on Indicators can include 5 Signal Strength Indicator Vertical bars show the strength of the network connection You can t make or receive calls when 0 or displays o Figure 5 Home Screen Status Icons a secure data transfer E Bluetooth wireless connection C new e mail or text message B voicemail message 2G home roaming unavailable H line 1 active...

Страница 15: ...ntered phone book entries or outgoing messages for example If battery is removed before the unit is fully powered down the display will not display properly until the unit is powered down correctly and then repowered up Snowy screen meeting speakerphone car no icon normal Q silent no icon outdoor headset no icon automatic E All batteries can cause property damage and or bodily injury such as burns...

Страница 16: ...May 15 2006 6809501A03 O General Operation Q CDMA Operation For detailed operating instructions refer to the appropriate User Guide listed in the Related Publications section toward the end of this manual ...

Страница 17: ... Mat Kit includes 66 80387A95 antistatic mat 66 80334B36 ground cord and 42 80385A59 wrist band Provides protection from damage to device caused by electrostatic discharge ESD 19501980 AMS 2 Generic Press Tool 0 00 00 40849 AMS 2 keyboard adapter Used to install keyboard 0 00 00 30005 AMS 2 Disassembly tool plastic with flat and pointed ends manual opening tool Used during assembly disassembly of ...

Страница 18: ...the phone are listed in Table 1 preceding G Many of the integrated devices used in this phone are vulnerable to damage from electrostatic discharge ESD Ensure adequate static protection is in place when handling shipping and servicing the internal components of this equipment G Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components ...

Страница 19: ...ently lift the top end of the battery cover away from the phone 4 Lift the battery cover away from the phone 5 To replace align the battery cover to the phone 6 Insert the bottom end of the battery cover into the phone 7 Lower the top end of the battery cover onto the phone until battery cover latch snaps into place 060167o Figure 6 Removing the Battery Door Battery door latch ...

Страница 20: ...of the battery into the battery compartment 7 Lower the right edge of the battery into the battery compartment until the battery is completely seated 8 Replace the battery door as described in the procedures E All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry keys or beaded chains touch exposed termi nals The conductive material may...

Страница 21: ...g the Rear Housing 1 Remove the battery door and the battery as described in the procedures 2 Use a T 6 driver to remove the four rear housing screws on the back of the phone see Figure 8 060190o Figure 8 Removing the Rear Housing Screws Housing screw locations Housing screw locations ...

Страница 22: ...Lift the top end of the rear housing and then the bottom end away from the phone 5 To replace align the rear housing to the phone 6 Carefully press the rear housing onto the phone until all the housing snaps are fully engaged 7 Insert 6 T6 screws into the rear housing assembly and tighten to 14 Ncm 1 25 inch pounds 8 Replace the battery and battery door as described in the procedures 060195o Figur...

Страница 23: ... of the rear housing see Figure 10 3 To replace align the motor vibrator assembly to its place in the rear housing assembly 4 Carefully press the motor vibrator assembly into position in the rear housing Ensure the motor vibrator shaft turns freely 5 Replace the rear housing battery and battery door as described in the procedures 060346o Figure 10 Removing the Motor Vibrator Assembly Motor vibrato...

Страница 24: ...he antenna carrier to the main PC board 3 Once the snap is released lift the antenna carrier straight up and away from the phone Avoid damage to the pogo pins see Figure 11 4 To replace align the antenna carrier to the phone 5 Press the antenna carrier onto the main board until the snaps engage 6 Replace the rear housing battery and battery cover as described in the procedures 060200o Figure 11 Re...

Страница 25: ...tool to unseat the daughterboard from its connector on the main PC board see Figure 9 3 Lift the daughter board away from the phone 4 To replace align the daughter board to the main PC board and then gently press the daughter board connector to fully seat the connector into the main board socket 5 Replace the antenna rear housing battery and battery door as described in the procedures 060213o Figu...

Страница 26: ...scribed in the procedures 2 Insert the flat end of the disassembly tool under the edge of the camera connector and rotate the tool to unseat the camera connector from the socket see Figure 13 G The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling 060215a Figure 13 Removing the Camera Assembly Connector Camera connector ...

Страница 27: ...se the latches that secure the speaker 3 Lift the speaker carrier up and out of the rear housing see Figure 14 4 To replace align the speaker carrier to the rear housing and press into position so that latches secure the speaker carrier 5 Replace the rear housing battery and battery door as described in the procedures 060217o Figure 14 Removing the Speaker Carrier Speaker carrier Disassembly tool ...

Страница 28: ...r housing antenna and daughter board as described in the procedures 2 Use the disassembly tool to unseat the display flex connector See Figure 15 G The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling 060250o Figure 15 Removing the Display FLEX Connector Disassembly tool Flex connector ...

Страница 29: ...Press display flex onto transceiver board adhesive 6 Press display flex connector onto its socket 7 Replace the keyboard stiffener speaker cover keypad bezel antenna battery and battery cover as described in the procedures 060252o Figure 16 Removing the Main Board and Keyboard G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ES...

Страница 30: ...e battery door battery rear housing antenna daughter board and main board and as described in the procedures 2 Use the metal tweezers to remove the grounding gasket from the main board and keyboard see Figure 17 060403o Figure 17 Removing the Grounding Gasket Main board Keyboard Grounding gasket ...

Страница 31: ...ches the center of the board twist until adhesive detaches see Figure 18 060791o Figure 18 Removing the Keyboard G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage 060792o Figure 19 Removing the Keyboard Main board Keyboard Disassembly tool Main board Keyboard Disassembly tool ...

Страница 32: ... remains Add new adhesives to the keyboard before reattaching Alignment and press fixtures must be used for reassembly 5 To replace attach keyboard and bootstrap to main board 6 Remove liners from doubled sided adhesive on keyboard and place keyboard into alignment fixture 060793o Figure 20 Keyboard Connector and Main board Connector Socket ...

Страница 33: ...ice Manual Disassembly 7 Attach Bootstrap as shown Apply L shaped adhesive to Main board and align with the edges of the shield see Figure 21 Remove the adhesive liner before attaching to keyboard Figure 21 Aligning the Keyboard Adhesive Tape ...

Страница 34: ...ture should be set to exert 19 lbf 8 620 gf at the ram head for 5 seconds The input pressure can be calculated using the required force the area of the pistons P F A 10 Carefully place PCB assembly into the press fixture Use the alignment pins to hold assembly in place 11 Once PCB assembly is in place press the 2 buttons on the side of the fixture 060794o Figure 22 Keyboard Assembly Fixture ...

Страница 35: ...ce Manual Disassembly 12 Apply Main Board to Key Board conductive gasket as shown 13 Replace the main board daughter board antenna rear housing battery and battery door as described in the procedures 060794o Figure 23 Keyboard Assembly Fixture ...

Страница 36: ... housing antenna daughter board camera assembly speaker carrier main board and keyboard as described in the procedures 2 Use the metal tweezers to release the display module catches in the order shown in Figure 24 060427o Figure 24 Removing the Display Assembly Catches Display catch Display catch Display catch 2 3 1 ...

Страница 37: ... right side of the display assembly into the front housing 7 Carefully lower the left side of the display assembly into the front housing 8 Apply slight pressure to all four corners of the display assembly to ensure that all four display assembly catches are properly engaged 9 Replace the keyboard main board daughter board antenna rear housing battery and battery door as described in the procedure...

Страница 38: ... To replace insert the keypad into the front housing Align the slots at the sides of the keypad metal supports to the keypad latches in the front housing 4 Top tab of keypad should fit underneath the main lens 5 Ensure the alignment holes align properly with the alignment pins in the front housing 6 Replace the keyboard mainboard camera assembly daughter board antenna rear housing assembly battery...

Страница 39: ...tification Each Motorola CDMA phone is labeled with a variety of identifying numbers Figure 27 describes the current identifying labels 020463o Figure 27 CDMA Telephone Identification Label MOTOROLA INC FCC ID IHDT5UV1 EE 3 CANADA 109 182 230A TYPE UVKA 832 2412 CHANNEL OPERATION SWF3001A H7 25821A2 VY SN D414AF0EYAA A56 G6 Mfg by Type approval information NAMPS info analog Transceiver model code ...

Страница 40: ...defective Check to make sure that the antenna pin is properly connected to the transceiver board assembly If connected properly substitute a known good antenna If the fault is still present proceed to b b Transceiver board defective Replace the transceiver board refer to 1c Verify that the fault has been cleared and reassemble the unit with the new transceiver board 3 Display is erratic or provide...

Страница 41: ... fault has been cleared and reassemble with the new transceiver board assembly 7 Vibrator feature not functioning Motor Vibrator assembly defective Replace the Motor Vibrator assembly Verify that the fault has been cleared and reassemble the unit with the new Motor Vibrator assembly 8 Internal Charger not working Faulty charger circuit on transceiver board assembly Test a selection of batteries in...

Страница 42: ...09495A97 O Troubleshooting Q CDMA Exploded View Diagram 060165o Figure 28 Exploded View 7 11 3 14 5 4 12 2 10 1 6 13 43 8 35 36 25 19 21 20 38 39 22 31 40 37 17 37 24 26 27 29 28 46 45 47 42 9 40 15 32 33 16 18 23 34 44 ...

Страница 43: ... Grommet Ear speaker assembly 11 6471043B01 Decorative Bezel 36 0771495C01 8571174B01 8571434C01 CDMA antenna carrier PIFA antenna Top A PIFA antenna Top B 12 6471081C01 SAR Shield 37 0387587Y01 Screws 4X 13 3871040B01 Keypad Assembly CDMA 38 3871405C01 Screw hole plug top satellite silver 2X 14 1171571C01 Front Liner 39 0571339C01 RF grommet satellite silver 15 3271378D01 Display side gasket cond...

Страница 44: ...A Verizon Exclusive Rapid SYN9901 Vehicle Power Adapter New ID Rapid SYN0707 Audio Connectivity Paladin Bluetooth Headset SYN9826A Caller ID Bluetooth Headset TBD Quadrant Bluetooth Speaker TBD Qwerty Bluetooth Keyboard TBD Platform Stereo Headset TBD FM Stereo Headset SYN8609 Retractable Headset new customizable SYN9050 One Touch Headset new customizable SYN9351 Mono Headset Black SYN8390B Mono H...

Страница 45: ...28 menu structure 15 motor vibrator Assembly removing and replacing 23 N names product 4 O operation 11 battery 15 controls indicators and I O connectors 11 menu navigation 12 menu structure 15 overview product 9 P parts exploded view diagram 42 exploded view parts list 43 product identification 4 names 4 product overview 9 features 9 R regulatory agency compliance 4 removing antenna 24 battery 15...

Страница 46: ... customer support 6 out of box failure 6 product support 6 shut down upon battery removal 15 SIM card personality transfer 39 speaker carrier removing and replacing 27 specifications 8 support customer 6 product 6 T tools and test equipment 17 W warranty service 6 ...

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