1-Month Standard
Warranty
The purchase price of a PTP 300, 400, 500 or 600 Series radio includes a
one-year limited warranty on all hardware components, plus minor software
enhancements as they become available. The hardware warranty provides a
30-day repair-and-return program for damaged parts. Each product must be
registered online to activate the free 12-month warranty period and receive
notification of software updates. To activate a standard warranty, go to
www.motorola.com/ptp.
While our PTP 300, 400, 500 and 600 Series products are engineered and quality-tested to withstand
severe conditions, occasionally hardware components can fail as a result of extreme situations. Therefore,
Motorola offers the following equipment coverage and repair-and-replacement options to support its PTP
300, 400, 500 and 600 solutions:
PTP SOLUTIONS GUIDE
11
Motorola pTp 300, 400, 500 and 600 Warranties
Link Guard All Risk
Extended Warranty
The Motorola PTP Link Guard All Risk Extended Warranty upgrades the initial
12-month warranty to the 24-hour Advanced Replacement program and
All Risk equipment coverage for virtually any type of equipment damage,
including lightning damage, dropped units, vandalism, fire or other hardware
damage. The All Risk coverage with 24-hour Advanced Replacement can be
extended through the second, third or fifth years of ownership.
This warranty option ensures that replacement product will be shipped from
the United Kingdom on the next business day after receipt of a confirmed
Return Material Authorization (RMA). All shipping materials are provided when
the RMA is approved, and Motorola picks up shipping costs in both directions.
While the replacement shipping process will be started immediately, delivery
time will be dependent upon customs and ship-to location.
At the time of equipment purchase or prior to the end of the 12-month standard warranty, Motorola
recommends that organizations purchase one of the following Extended Warranties to receive upgraded
and/or extended equipment coverage:
Link protector
Extended Warranty
The Motorola PTP Link Protector Extended Warranty extends the initial
12-month standard equipment warranty with 30-day repair-and-replacement
terms through the second, third or fifth years of ownership. This option is
typically chosen when an organization purchases one or more spare PTP links
to use as replacement units, and fast repair and return for damaged hardware
components is not required.
pTp Software
Maintenance Contract
After the initial 12-month standard warranty, an annual Software Maintenance
Contract must be obtained to continue receiving software updates and
technical support. The contract includes minor software enhancements
as they become available and 24/7 telephone support. Technical support
is provided under an assigned Customer Contract Number (CCN) or the
MAC address of the unit that is covered under the initial 12-month standard
warranty. Contracts are available through Motorola’s authorized reseller
partners or directly from the Technical Support Center using a credit card.
