12A
12
EN
07. TROUBLESHOOTING
INSTRUCTIONS FOR FINAL CONSUMERS
INSTRUCTIONS FOR SPECIALIZED INSTALLERS
Anomaly
Procedure
Behavior
Procedure II
Find source of the problem
• Door/Motor
doesn't work
• Make sure you have
a 230V power supply
connected to the
control board and if it
is working properly.
• Still not working
• Consult a qualified
MOTORLINE technician.
1 • Open the control board and check if it has a 230V power supply;
2 • Check the control board input fuses (switch);
3 • If the motor does not work, remove it and send it to the MOTORLINE technical services for diagnosis.
• Door/Motor
doesn’t move
but makes
noise
• Turn off the 230V
power supply and
move the door
manually to check if
there are mechanical
problems.
• Found problems?
• Consult an experienced
door expert.
1 • Check all axes and motion systems associated with the door and automatism (shafts, hinges, etc.) to find out what the problem is.
• The door moves
easily?
• Consult a qualified
MOTORLINE technician.
1 • If the door works, the problem is in the motor. Remove it and send it to the MOTORLINE technical services for diagnosis;
• Door/Motor
opens but
doesn't close
•Turn off the 230V
power supply and
move the door
manually to the
closed position. Turn
off the building eletric
board for 5 seconds
and then turn on.
• The door opened
but did not closed.
1 • Check if there is any
obstacle in front of the
photocells;
2 • Check if any of the door
control devices (key selector
and push button) are locked
and are sending permanent
signal to the control board;
3 • Consult a qualified
MOTORLINE technician.
A) SAFETY SYSTEMS
(Security systems are opened):
1 • Close with a shunt all control board safety systems (N.C. contacts).
If the automatism starts to work normally, analyze which are the problematic devices.
2 • Remove one shunt at a time to find out which device has the malfunction.
3 • Swap the device with problems for a functional one and ensure that the automatism works correctly with all the other devices. If you find any more
defective product, follow the same steps until discover all the problems.
• Door/Motor
doesn’t
make
complete
route
• Turn off the power
supply and move
the door manually
to check if there are
mechanical problems.
• Found problems?
• Consult an experienced
door expert.
1 • Check all axes and motion systems associated with the door and automatism (shafts, hinges, etc.) to find out what the problem is.
• The door moves
easily?
• Consult a qualified
MOTORLINE technician.
1 • Make a new programming course in control board attributing the necessary times to open and close with appropriate force.
2 • If that does not work, remove the control board and send it to the MOTORLINE technical services for diagnosis.
NOTE:
The control board strength must be sufficient to open and close the door without stopping, but a person must be able to stop it with small effort. In
case of safety systems failure, the door will never cause physical damage to the obstacles (vehicles, people, etc.).
