16
10. Troubleshooting
To keep the warranty valid, never try to repair the
system yourself. If you encounter problems when
using this unit, check the following points before
requesting service.
No power
•
Ensure that the AC cord of the apparatus is
properly connected .
•
Ensure that there is power at the AC outlet.
• Press
(standby) button to turn the unit on.
Remote control does not work
•
Before you press any playback control
button, first select the correct source.
•
Reduce the distance between the remote
control and the unit.
•
Insert the battery with its polarities (+/-)
aligned as indicated.
•
Replace the battery.
•
Aim the remote control directly at the sensor
on the front of the unit.
No sound
•
Make sure that the unit is not muted. Press
MUTE or VOL+/- button to resume normal
listening.
• Press
on the unit or on the remote control
to switch the soundbar to standby mode.
Then press the button again to switch the
soundbar on.
•
U n p l u g b o t h t h e s o u n d b a r a n d t h e
subwoofer from the mains socket, then plug
them again. Switch on the soundbar.
•
Ensure the audio setting of the input source
(e.g. TV, game console, DVD player, etc.)
is set to PCM or Dolby Digital mode while
using digital (e.g. HDMI, OPTICAL, COAXIAL)
connection.
•
The subwoofer is out of range, please move
the subwoofer closer to the soundbar. Make
sure the subwoofer is within 5 m of the
soundbar (the closer the better).
•
The soundbar may have lost connection with
the subwoofer. Re-pair the units by following
the steps on the section “Pairing the Wireless
Subwoofer with the Soundbar”.
•
The unit may not be able to decode all digital
audio formats from the input source. In this
case, the unit will mute. This is NOT a defect.
device is not muted.
TV has display problem while viewing
HDR content from HDMI source.
•
Some 4K HDR TVs require the HDMI input or
picture settings to be set for HDR content
reception. For further setup details on HDR
display, please refer to the instruction manual
of your TV.
I can’t find the Bluetooth name of this unit
on my Bluetooth device for Bluetooth
pairing
•
Ensure the Bluetooth function is activated on
your Bluetooth device.
•
Ensure you have paired the unit with your
Bluetooth device.
This is a 15 mins power off function, one
of the ERPII standard requirement for
saving power
•
When the unit's external input signal
level is too low, the unit will be turned off
automatically in 15 minutes. Please increase
the volume level of your external device.
The subwoofer is idle or the indicator of
subwoofer do not light up.
•
Please unplug power cord from the mains
sockect, and plug it in again after 4 minutes
to reset the subwoofer.
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