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Credit Financial Transactions
66 SmartSELECT Merchant Operating Manual v 2.0
9.3: Purchase Void
This transaction is used only when a Credit Purchase was entered incorrectly and
needs to be cancelled before it is re-entered correctly. It must be processed for the
same amount as the original Credit Purchase and must be processed in the same
batch as the original transaction.
From the Idle screen:
1. Press
Menu
. The
Financial Transactions
menu appears.
2. Select
Purchase Void
. The
Swipe Admin Card
prompt appears with the
words
Purchase Void
above it.
3. Swipe the POS Admin Card on the terminal. The
Swipe Customer Card
prompt appears.
4. Swipe the customer’s Credit card on the terminal. The terminal displays the
prompt
Enter Last 4 Digits
.
5. Key in the last four digits of the customer’s card number and press
Enter
. The
Enter Original Authorization Number
prompt appears.
6. Key in the authorization number (AUTH. #) found on the original receipt and
press
Enter
. The terminal prints the beginning of the Merchant copy of the
receipt and the
Enter Purch. Void Amount
prompt appears.
7. Key in the amount to be voided and press
Enter
. The Host Response screen
appears (indicating the void amount and the card number) while the terminal
communicates with the Host.
8. When the transaction is approved, the terminal finishes printing the Merchant
copy of the receipt and the Host Response screen is updated with the
Approved
text, the transaction number and the prompt
Obtain Customer Sig-
nature
. The
Next Copy
button appears.
9. Tear off the receipt and keep it for your records.
10. Press
Next Copy
to print the Cardholder copy of the receipt. The receipt
prints and the Host Response screen is updated with the prompt
Sign Card-
holder Copy
.
11. Tear off the receipt, sign it yourself and give it to the customer along with
their Credit card.
12. Press
Exit
. The terminal returns to the Idle screen.