Moneris smartselect, Руководство по эксплуатации

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SmartSELECT Merchant Operating Manual v 2.0 167
Appendix J: Error Messages & Troubleshooting
This appendix lists error messages that may displayed on the SmartSELECT
touch screen if an error occurs. Errors include invalid administrative and financial
transactions as well as communication and equipment problems. Please review
the suggested solutions for any error messages you encounter. If these solutions
do not resolve the issue, call the Moneris Merchant Service Centre for assistance.
All error messages result in a beep sounding from the SmartSELECT terminal.
The error messages are displayed on the terminal for 3 seconds then the terminal
returns to the previous prompt or the Idle screen.
Blinking text is used to draw attention to special situations such as persistent prob-
lems like “Printer Offline”, etc.
J.1: Initialization Error Messages
MESSAGE SOLUTION
Failed to Initialize
Contact Help Centre
If the Initialization retry is not successful, call the
Moneris Merchant Service Centre (see section
1.2) to report this error message and receive
assistance.
Press
Exit to return to the Idle screen.
Failed to Initialize
Merchant ID Error
If the Initialization retry is not successful, call the
Moneris Merchant Service Centre (see section
1.2) to report this error message and receive
assistance.
Press
Exit to return to the Idle screen.
Failed to Initialize
Printer ID Error
If the Initialization retry is not successful, call the
Moneris Merchant Service Centre (see section
1.2) to report this error message and receive
assistance.
Press
Exit to return to the Idle screen.
Initialization Error
Retrying Transaction
If the Initialization process is not successful, the
SmartSELECT retries the initialization once.
No Match on PINPAD
Contact Help Centre
If the Initialization retry is not successful, call the
Moneris Merchant Service Centre (see section
1.2) to report this error message and receive
assistance.
Press
Exit to return to the Idle screen.