10
Troubleshooting Guide
1
Water not soft
1.1 Bypass valve open.
Close bypass valve.
1.2 Out of salt.
Add salt to tank.
1.3 Plugged injector / screen
Clean parts.
1.4 Flow of water blocked to brine
tank.
Check brine tank refill rate.
1.5 Leak between valve and central
tube.
Check if central tube is cracked or O-
ring is damaged. Replace faulty parts.
1.6 Internal valve leak.
Replace valve seals, spacer, and piston
assembly.
1.7 Flow meter jammed
Remove obstruction from flow meter
1.8 Flow meter cable disconnected or
not plugged into meter cap
Check meter cable connection to timer
and meter cap
1.9 Improper programming
Reprogram the control to the proper
regeneration type, inlet water hardness,
capacity or flow meter size.
2
Unit using
excessive salt
2.1 Improper salt setting
Check salt usage and salt setting
2.2 Excessive water in brine tank
See #5
2.3 Improper programming
Check programming and reset as
needed
3
Low water
pressure
3.1 Iron or scale builds up in line
feeding unit.
Clean pipes.
3.2 Iron build up inside valve or tank.
Clean control and add resin cleaner to
clean bed. Increase regeneration
frequency.
3.3 Inlet of control plugged due to
foreign material.
Remove piston and clean control valve.
4
Resin in drain line
4.1 Air in water system.
Check well system for proper air
eliminator control.
4.2 Incorrect drain line flow control
(DLFC) button.
Check for proper flow rate.
