INS10477 - 8/15
13
TROUBLESHOOTING
Before seeking repair or replacement, we recommend that you review the following:
NOISES:
• (Other than those during grinding of small bones and fruit pits): These are usually caused by accidental entry of a spoon, bottle cap, dishwasher knockout plug
(page 8, step 8) or other foreign object.
• To correct this, turn off the electrical switch and the water. After the disposal has stopped running, remove the object from the disposal.
• A humming noise with no grinding could be turn table not rotating (see below).
UNIT DOES NOT START:
• Unplug the power cord or turn either the wall switch or breaker box switch to the “OFF” position, depending on your model and wiring configuration.
• Remove the stopper.
• Check to see if the turntable will rotate freely, in either direction, using a wooden broom handle.
• If the turntable rotates freely, check the re-set button to see if it has been tripped.
• The re-set button is red and located opposite the discharge elbow, near the bottom. Push the button in until it clicks and remains depressed.
• If the re-set button has not been tripped, check for shorted or broken wires connecting to the disposal.
• Check the electrical power switch, fuse box or circuit breaker.
• If wiring and electrical components are intact, the unit may have an internal problem that requires service or replacement.
NOTE: if you are not familiar with electrical power and procedures, call a qualified electrician.
IF THE TURNTABLE DOES NOT ROTATE FREELY:
• Turn off the disposal and the water, then power off.
• After the disposal has stopped running, check for any foreign object(s) lodged between the turntable and grind ring.
• Dislodge any object(s) by rotating the turntable, in either direction, with a wooden broom handle and remove the object(s).
• If no foreign object is present, there may be an internal problem that requires service or replacement.
• After turning the power back on, press the red reset button before resumming use.
LEAKS:
• If the unit leaks at the top, it may be due to:
1. Improper seating of the sink flange (gasket centering, sealant or tightening). – Re-check the installation.
2. Mount Screws not tightened properly. – Re-check the installation.
3. Defective or improperly installed Hush Cushion. – Re-check the installation.
• If the unit leaks at the waste elbow or from bottom of unit, it may be due to:
1. Improper installation of the discharge elbow and gasket. – Re-check the discharge elbow & gasket installation. (see page 8, step 7)
2. Improper tightening of elbow flange screws. – Re-check the discharge elbow and flange installation. (see page 8, step 7)
• If unit leaks at dishwasher hose connection:
1. Check the hose and clamp connection.
• If the unit leaks from elsewhere, there may be an internal problem that requires service or replacement.
Reset Button
Reset Button
Reset Button
TROUBLESHOOTING
Before seeking repair or replacement, we recommend that you review the following:
NOISES:
• (Other than those during grinding of small bones and fruit pits): These are usually caused by accidental entry of a spoon, bottle cap, dishwasher knockout plug
(page 8, step 8) or other foreign object.
• To correct this, turn off the electrical switch and the water. After the disposal has stopped running, remove the object from the disposal.
• A humming noise with no grinding could be turn table not rotating (see below).
UNIT DOES NOT START:
• Unplug the power cord or turn either the wall switch or breaker box switch to the “OFF” position, depending on your model and wiring configuration.
• Remove the stopper.
• Check to see if the turntable will rotate freely, in either direction, using a wooden broom handle.
• If the turntable rotates freely, check the re-set button to see if it has been tripped.
• The re-set button is red and located opposite the discharge elbow, near the bottom. Push the button in until it clicks and remains depressed.
• If the re-set button has not been tripped, check for shorted or broken wires connecting to the disposal.
• Check the electrical power switch, fuse box or circuit breaker.
• If wiring and electrical components are intact, the unit may have an internal problem that requires service or replacement.
NOTE: if you are not familiar with electrical power and procedures, call a qualified electrician.
IF THE TURNTABLE DOES NOT ROTATE FREELY:
• Turn off the disposal and the water, then power off.
• After the disposal has stopped running, check for any foreign object(s) lodged between the turntable and grind ring.
• Dislodge any object(s) by rotating the turntable, in either direction, with a wooden broom handle and remove the object(s).
• If no foreign object is present, there may be an internal problem that requires service or replacement.
• After turning the power back on, press the red reset button before resumming use.
LEAKS:
• If the unit leaks at the top, it may be due to:
1. Improper seating of the sink flange (gasket centering, sealant or tightening). – Re-check the installation.
2. Mount Screws not tightened properly. – Re-check the installation.
3. Defective or improperly installed Hush Cushion. – Re-check the installation.
• If the unit leaks at the waste elbow or from bottom of unit, it may be due to:
1. Improper installation of the discharge elbow and gasket. – Re-check the discharge elbow & gasket installation. (see page 8, step 7)
2. Improper tightening of elbow flange screws. – Re-check the discharge elbow and flange installation. (see page 8, step 7)
• If unit leaks at dishwasher hose connection:
1. Check the hose and clamp connection.
• If the unit leaks from elsewhere, there may be an internal problem that requires service or replacement.
Reset Button
Reset Button
Reset Button
