Customer Support Line:
877-MOBI-INC
For more information please visit
–
www.getmobi.com
Rev.080618
MobiCam AV
Wireless Color Video & Audio Monitoring System
Frequently Asked Questions & Troubleshooting
Q. Why is there static in my picture?
A. Due to FCC requirements & guidelines for wireless products, you may occasionally hear some static or background
noise. This is normal and not a defect.
All wireless products by law must comply with strict FCC guidelines which require them to allow other wireless devices to
function in the same area by not overpowering or disabling them so they can co-exist. Unfortunately this also allows for
interference from these other devices and depending on each product they may produce occasional or constant static or
noise.
In most cases you should be able to reduce or eliminate the issue by completing one or more of the following
suggestions:
1.
Try changing channels on the MOBI Camera & Monitor units
2.
Reset the units by turning them OFF for a few seconds
3.
Make sure batteries have enough power or use the supplied AC adaptors, weak batteries can cause weaker
signal
4.
Check for any other wireless devices nearby such as cordless phones, wireless network routers or computers
nearby or in between. Most wireless products will communicate on a regular basis with their other components to
confirm their presence to each other such as cordless handsets communicating with their bases even when they
are not being used at the time. To check if any of these devices are causing the static or noise issues turn off and
disconnect power from all their components to see if the problem is reduced or eliminated.
5.
Move other wireless devices or products as far away as possible from the Camera & Monitors units
6.
Change channels on your wireless devices. All Wireless Network routers and devices allow for changing wireless
channels (Refer to or contact your products manual or manufacturer for instructions on how to change channels)
7.
Reduce the distance between Camera & Monitor units. With more distance between the units the signal becomes
weaker which increases the amount of static or noise.
8.
Physical objects like walls, glass windows and other dividers which are located between the Camera & Monitor
units might shorten the signal range and cause static sounds. Try various locations for best reception
Note that the range for the monitors vary depending on each environment they are being used at and effected by barriers
such as walls, fluorescent lights, furniture, and other obstacles between the Baby & Parent units. This is normal for all
wireless products and not a defect. The average indoor distance is typically 100-150ft. and outdoors line of sight up to
300ft.
Q. Why do I hear a loud screeching sound from the MobiCam AV monitor?
This sound may be caused by the receiver/monitor being too close to the camera. You can correct this by either lowering
the volume or moving away from the camera.
Q. What does the Auto switch do?
When the VOX function is active, both the LCD screen & Audio turn off and will automatically reactivate when there is
noise in the room being monitored (e.g. baby crying). This feature is useful at night so the light coming from the screen
doesn't bother you and also when running the MobiCam AV receiver on batteries since it will extend the life of the