System Two LED Installation and Service Manual (1003385 Rev. C)
Page 14
Section 1
Medical Illumination International, Inc.
Limited Warranty
This document
comprises the general terms of your product’s Limited Warranty. This Limited Warranty is applicable
to products sold by Medical Illumination International, Inc. or one of its subsidiaries or divisions (collectively, “MI”)
through one of MI’s authorized dealers, distributors or sales representatives (an “authorized Dealer”). This Limited
Warranty is not applicable to any MI product not purchased from an Authorized Dealer.
Your product is warranted against defective material and/or workmanship, excluding normal replacement parts, for
a period of three (3) years from the date of shipment. Normal replacement parts include, but are not limited to,
bulbs, sterilizable handles, filters and glass items. This Limited Warranty applies exclusively to the repair or
replacement of parts recognized as defective by MI that are in normal use and have not been modified or repaired
by unauthorized personnel.
This Limited Warranty is in lieu of all other warranties, expressed or implied, including any implied
warranty of fitness for a particular purpose and all other obligations or liabilities, including liability for
incidental, special or consequential damages or labor.
In the event of a defect or failure covered under this Limited Warranty, please contact MI immediately by phone
(818/838-3025), fax (818/838-3725), email ([email protected]) or through our website (http://www.medillum.com).
Be prepared to give the model number, serial number and full description of the issue. This Limited Warranty will
not apply if the MI serial number affixed to the product has been removed, altered or defaced.
Our CS department will attempt to solve the problem over the phone. If it becomes necessary, we will determine, in
our sole discretion, the best way to address the issue. We may require that the product be sent to out factory for
repair. In limited instances, we may dispatch an authorized service technicians. No product serviced by other than
our authorized service technicians will be covered by this Limited Warranty.
In the event we determine that your product needs to be returned to our factory, please do not continue to use your
product. MI is not responsible for any costs, expenses, losses or damage resulting from your continued use of the
product prior to its authorized repair. MI is not responsible for costs or expenses incurred for loss of use of the
product.
If we require the return of the product to our factory, you will be provided with a Return Authorization number.
Products sent to the factory without a Return Authorization number will not be accepted. It is your obligation to
arrange for return shipment of your product to the factory for warranty service, which shall be at your expense. Your
Product must be returned to our factory within thirty (30) days of the date of the Return Authorization. Carefully
package the product and return it, freight prepaid and insured, with the Return Authorization number clearly marked
on the outside of the box, to Medical Illumination International, Inc., 547 Library Street, San Fernando, CA 91340,
RA#______________.
Damage resulting from inadequate packing is not covered by this warranty, and shipping insurance does not cover
damage due to inadequate packing. MI cannot be held responsible for in-transit loss or damage. In the event that
freight-related damage should occur, we will notify you immediately so that you can file a claim with the freight
carrier.
Within the warranty period, MI will evaluate your returned product, repair as appropriate, and ship the product back
to you with freight cost prepaid by MI. In the event that damage or failure is discovered that is not covered by this
Limited Warranty, we will contact you for your approval of all costs that may be incurred prior to commencing any
repairs.
This Limited Warranty does not cover the following:
•
Any field labor or outside services, including, but not limited to, electricians, contractors, installation
services, routine maintenance or other repair services.
•
Damage to the product resulting from tampering, accident, abuse, negligence, alteration, or other causes
unrelated to problems with material and/or workmanship.
•
Damage due to improper installation, use, cleaning or maintenance, as outlined in the Installation and
Service Manual for the product.
•
Labor costs associated with removing, re-packaging for shipment or reinstalling product.