MKS 20340-341-T1, Инструкция по эксплуатации

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1 Safety Instructions
11
Series 340 Vacuum Gauge Controller
Instruction Manual - 340005 - Rev. D
1.4 Damage Requiring Service
Disconnect the product from all power sources and refer servicing to Qualified Service Personnel
under the following conditions:
a. When any cable or plug is damaged.
b. If any liquid has been spilled onto, or objects have fallen into, the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate normally even if you follow the operating instructions. Adjust
only those controls that are covered by the operation instructions. Improper adjustment of other
controls may result in damage and will often require extensive work by a qualified technician to
restore the product to its normal operation.
e. If the product has been dropped or the enclosure has been damaged.
If the product exhibits a distinct change in performance, service may be required.
1.5 Service Guidelines
If the product requires service, contact the MKS, Granville-Phillips Division Customer Service
Department at +1-800-227-8766 or +1-303-652-4691 for troubleshooting help over the phone.
If the product must be returned to the factory for service, request a Return Material Authorization
(RMA) from Granville-Phillips. Do not return products without first obtaining an RMA.
In some
cases a hazardous materials document may be required. The MKS/Granville-Phillips Customer
Service Representative will advise you if the hazardous materials document is required.
When returning a products to Granville-Phillips, be sure to package the products to prevent
shipping damage. Circuit boards and modules separated from the gauge assembly must be handled
using proper anti-static protection methods and must be packaged in anti-static packaging.
Granville-Phillips will supply return packaging materials at no charge upon request. Shipping
damage on returned products as a result of inadequate packaging is the Buyer's responsibility.
For Customer Service or Technical Support 24 hours per day, 7 days per week, every day of the year
including holidays:
Phone: +1-800-227-8766 or +1-303-652-4691
Email:gp-csr@mksinst.com
MKS, Granville-Phillips Division
6450 Dry Creek Parkway
Longmont, CO 80503 USA
Phone: 1-303-652-4691 or 1-800-776-6543
FAX: 1-303-652-2844