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Is it possible to connect via a secondary router?
It may be possible to connect to the existing router via a
secondary router. If you are buying a secondary router, we
would recommend the Edimax BR6428-NS router which
has been tested by Mitsubishi Electric. You should be able
to connect to this secondary router via a standard Ethernet
Cable (CAT5) to any of the LAN ports on the existing router.
I have chosen a different secondary router and I am still
having problems?
Mitsubishi Electric is unable to provide technical support
for the wide range of routers that are available on the
market. If you do select a secondary router that is not the
recommended Edimax BR6428-NS router, unfortunately our
technical support teams may not be able to provide any
technical support if you do encounter any issues.
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Please Note:
The connection method detailed above has been tested with
the Edimax BR6428-NS router. When connecting to the Wi-Fi
Interface press the WPS button on the secondary Edimax
router and Wi-Fi Interface.
Understanding the Wi-Fi Interface
Q. Can I control my Mitsubishi Electric system directly,
when at home without requiring connection to the
Internet?
A. Currently direct local control without Internet access is not
possible with the compatible Wi-Fi Interfaces.
Q. Is there a maximum distance that a compatible Wi-Fi
Interface can be installed from the router?
A. This will vary dependent on multiple factors. Please
position the Wi-Fi Interface as close to the router as possible.
There are third party Wi-Fi signal strength testers available
which you can be used to check Wi-Fi signal strength
throughout your building and third party signal boosters are
also available.
Q. Can I connect any other Mitsubishi Electric systems to
Wi-Fi Heat Pump Control service?
A. Currently, the Mitsubishi Electric Wi-Fi Heat Pump Control
has only been tested for use with the models that are listed
in Section 14 - Tested models. Use on alternative systems
has not yet been tested, nor have the support mechanisms
required been established for use with any other type of heat
pump range.
Q. Do I have to use a compatible Mitsubishi Electric Wi-Fi
Interface, or can I use a third party Interface to connect to
Wi-Fi Heat Pump Control service?
A. You can and should only use an official compatible
Mitsubishi Electric Wi-Fi Interface. You will not be able to
connect to our servers and we will not be able to support you
if you use any other Interface.
Q. Is it possible to connect a compatible Wi-Fi Interface
and MAC-333/397/399IF-E on the same indoor unit?
A. No, it is not possible as they all require the same
connection point CN105.
Q. Do I need to purchase additional Wi-Fi Controls if I
have multiple heat pumps in my home/workspace that I
want to control?
A. Yes, you need a separate Wi-Fi Interface for each heat
pump you want to control. Once purchased, you can sync all
heat pumps to the same account for convenient control over
your systems.
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