TEL: 0333 004 0041
TROUBLESHOOTING
Should a single handset stop behaving normally please remove
the network cable from the rear of the handset (screen will go
off) and then re-insert after 10 seconds. Should the handset not
be working within 5 minutes please call our service desk.
If a single user is experiencing issues with Phone Manager
Desktop please close the application by right clicking on the
taskbar icon and select “close window”. R
e-open Phone
Manager using the desktop shortcut and should the issue
remain please call us for further assistance.
IMPORTANT NOTICE
From time to time Microsoft release Windows updates and
these occasionally have a temporary negative effect on the
stability of the Phone Manager software, both on
PC’s and on
6900 handsets that have Phone Manager features built in.
Should all users receive a “Loading Contacts” or “Failed Creating
Session” error in the PC application
, o
r a “Server Offline”
message on a 6900 handset please contact us and we will
restart the Phone Manager server to resolve.
Please note that these issues are out of our control, for security
reasons we allow all critical windows updates to install
automatically on the server and we cannot control the effect
these updates have on installed software.
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