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Page 318
Voice Processing Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
All Messages, Priority Only, and Each New Message Flags
All Messages, Priority Only, and Each New Message Flags
When the mailbox is being programmed for remote notification, message notification can be
set to place the notification call when any message is received or only when priority messages
are received. (This defaults to “All Messages.”) Another mailbox flag, called “Call For Each
New Message,” determines when the voice processing system will attempt to make the notifi-
cation call when more than one message is waiting to be heard:
•
If the Call For Each New Message flag is enabled, the voice processing system will
attempt immediate notification each time a new message (or priority message, depend-
ing on the option selected) is received, regardless of the status of the applicable retry
timer. If a retry is in progress, it will place the call to the number on the cascade table
that would have received the retry call, as described below. (For example, if the voice
processing system was on level 3 of a cascade, attempting retries, it will not start over
again at level 1. It will place the call to level 3.)
•
If the Call For Each New Message flag is disabled, new messages will not generate a
remote notification attempt until the Subscriber has logged on and listened to the wait-
ing message(s). (However, retry calls will be attempted if the applicable retry timer
expires, as described below.)
Retry Call Attempts
The mailbox can be programmed to retry notification calls when it encounters a busy trunk or
trunk group. Each cascade level can be programmed with a Number of Call Attempts value of
1-1000 calls.
If the mailbox user accesses the mailbox between the time the message is received and when
remote notification is successful, the system will stop attempting remote notification. It is
assumed that the mailbox user listened to the message when the mailbox was accessed. How-
ever, the
button at the station will remain lit if there are any messages that have not
been heard.
Each level also has a Number Called Busy timer and a Pager Notification Retry timer or Per-
sonal Number No Answer timer. These timers determine how long the voice processing system
will wait before making the next notification attempt when messages are waiting to be heard
(unless it is overridden by the Each New Message flag). These timers can be set to a value of
0-255 minutes. If set to 0, it retries the cascade level immediately, for as many attempts as
allowed by the Number of Call Attempts field. If the message(s) has not been picked up by
then, the system moves to the next cascade level. The default setting for the Pager Notification
Retry timer is 20 minutes. The Number Called Busy and Personal Number No Answer timers
default to 5 minutes.
NOTE:
The 0-minute timer value should be used cautiously. If the system is forced to make
several calls in quick succession, it will impair the voice processing system's ability to place
other outgoing calls. It should be used primarily with cascades in which all of the members want
to receive notification at approximately the same time. In this case, all levels except the last
could be set to 0-minute retries with 1 allowed call attempt. However, the last level in the cas-
cade should be programmed with a longer Pager Notification Retry timer so that the system
does not continuously cycle through the cascade levels. (Continuous cycling is also prevented
somewhat by a per-mailbox 15-call limit. Due to FCC regulations, the voice processing system
can allow a mailbox to make only 15 calls in rapid succession without a 10 minute pause.)
MSG