Mitel Inter-Tel Axxess, Руководство администратора, Страница: 297 / 384

Page 281 System Error/Message Print
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
START This shows the time that the call became valid (see page 278 for an explanation). For an unan-
swered ring-in, it shows the time the call began ringing. It is shown in 24-hour time (00:00 -
23:59).
ELAPSED This shows the call length from the START time (above) until disconnect or the length of time
an unanswered call was ringing. If the option is enabled that shows call duration in seconds,
calls up to 999999 seconds long appears as S=XXXXXX (XXXXXX represents the number
of seconds) and calls lasting longer than 999999 seconds appear as HH:MM (hours and min-
utes).
COST This is the approximate cost of the call ($XX.XX), based on the database information. If cost
exceeds $99.99, it is printed without the decimal point ($XXXXX). If it exceeds $99999,
$$$$$$ is shown instead. If there is no cost, the field is blank.
ACCOUNT
CODE This is a standard, forced, or optional account code (up to 16 digits). An optional account
code overrides standard or forced account codes. The field is blank if no account code was
used.
NOTE:
If an asterisk (*) appears at the end of the record, as shown in the sample, it indicates
that the call was terminated because the system detected a disconnect signal from the trunk
(that is, the caller hung up before the station user on the call).
SYSTEM ERROR/MESSAGE PRINT
The system has a self-diagnostic feature that monitors the system. When a system fault or other
noteworthy condition is detected, the software determines the impact of the condition and clas-
sifies it as an alarm (major or minor) or other message type. If the Message Print option is
enabled, the messages are sent to the designated output port. For a complete list of Diagnostics
codes, refer to the
Axxess Message Print Diagnostics Manual (part number 550.8018).
The programmer may enable any combination of the error message types. The available mes-
sage types are:
•
Information Messages: These messages give information regarding system operation.
•
Warning Messages: The warnings in these messages indicate that a condition exists
which may affect system performance.
•
Alarm Messages: Alarm messages indicate that a minor alarm has occurred, but that
general system operation was not affected.
•
Severe Messages: These messages indicate that a severe error occurred in the system.
The messages can be programmed to be sent to any output device attached to the system. This
includes devices attached to the CPU card, Options cards, and endpoint data ports. Messages
can be printed through only one system port at a time. The print width is adjustable (64, 80, or
132 characters) to accommodate different output devices. When a line of information is longer
than the programmed width, the information is printed on subsequent lines and preceded with
“+” to indicate the continuation.
The system database also has a reserved area for recording the history of messages to allow
service personnel to request a report at any time. The message history area has enough memory
to maintain a record of at least 50 of the most recently generated messages. When the reserved
area is full, the more recent messages begin to replace the older ones so that the most recent
messages are available.