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System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
System Forwarding
To use the Agent Help feature with a Single-Line Set:
While on a call, hookflash/recall and then enter the Agent Help feature code (375).
•
If you hear reorder tone, the Agent Help feature is not available at your station, you
already have four parties in your call, no conference circuit is currently available, or the
Agent Help Extension is in Do-Not-Disturb.
•
Depending on programming, you may be prompted to enter an extension number. If so,
enter the extension number of the station you want to call for help.
If you do not enter a
valid extension number, you hear reorder tones and must start over. The display shows
REQUESTING AGENT HELP.
•
If the Agent Help Extension accepts the call, you will hear the Agent Help tone, if
enabled. Display endpoints show AGENT HELP IN PROGRESS. When the Agent
Help Extension hangs up,
your display shows AGENT HELP TERMINATED.
•
If the Agent Help Extension rejects the call, you will hear a confirmation tone. Display
endpoints will show AGENT HELP REJECTED.
To respond to an Agent Help request at a display endpoint:
When you receive a private call from an Agent Help request, you will see a display that shows
(name) REQUESTS HELP. You can do one of the following:
•
To accept the call: Answer as usual or press the ANSWER menu button. You hear the
Agent Help Tone, if enabled. Your display shows AGENT HELP IN PROGRESS.
•
To reject the call: Enter the Agent Help Reject feature code (376) or press the
REJECT HELP menu button. You hear confirmation tone.
•
To place your station in Do-Not-Disturb to block the call: Enter the Do-Not-Disturb
feature code (370) or press the button or the IC CALL TO DND menu button.
SYSTEM FORWARDING
NOTE:
The System Forwarding premium feature is required to use system forwarding.
System forwarding provides the ability to program the system so that calls ringing at a station
will follow a database-programmed “forwarding path” that routes the call based on the type of
call and the status of the intended station. (The Call Forwarding station feature can be used to
override System Forwarding.) Several terms will be used to describe this feature, including:
•
Principal Station: Original station being called.
•
Forwarding Point: A destination (station, hunt group, or off-node device) to which the
system-forwarded call is directed. Each forwarding path can contain up to four forward-
ing points.
•
Forwarding Path: The sequence of forwarding points to which the call will be sent.
Forwarding paths are programmed in the database. Up to 200 unique paths can be pro-
grammed. Each station can have up to three forwarding paths.
Two system timers are used with this feature:
•
System Forwarding Initiate: This timer determines how long a call will ring (unan-
swered) at the principal station before moving to the first forwarding point. The default
value is 15 seconds, and the range is 2-255 seconds.
•
System Forwarding Advance: This timer determines how long the call will ring
(unanswered) before moving to the next forwarding point. The default value is 15 sec-
onds, and the range is 2-255 seconds.
DND