Mitel Inter-Tel Axxess, Руководство администратора, Страница: 237 / 384

Page 221 Reverse Transfer
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
REVERSE TRANSFER
Calls ringing or recalling at a station or a hunt group can be picked up at any other station,
using this feature. Calls on hold can also be picked up from stations. A user can reverse trans-
fer a call from a station or a hunt group on another node.
If more than one call is ringing or holding at the station or hunt group, a priority list determines
which call is reverse transferred. Calls are selected in the following order, and if more than one
call of the same type is at the station, the calls are picked up in the order they were received:
1.
Ringing calls
2. Camped-on calls
3. Holding outside calls
4. Holding intercom calls
If a call is reverse transferred from a hunt group announcement or overflow station, and a sta-
tion in the hunt group becomes available, the call will be disconnected from your station
immediately when answered by the hunt group station.
Group Call Pick-up: When the Group Call Pick-Up feature is enabled, a call ringing in to a
hunt group or one of its stations can be picked up at any other station. Users can enter the
Reverse Transfer feature code (4) and dial a hunt group’s pilot number to pick up a call that is
ringing in to the hunt group’s pilot number or to any station within that hunt group. See
page 148 for details about the Group Call Pick-Up feature.
NOTE:
Group Call Pick-up does not affect DSS lamp status any differently than standard hand
group calls or individual calls.
There is a programmable station flag called “Transient Call Indication On Call Answer” that
determines whether the station user will see a call display when reverse transferring a call (or
using a secondary extension button). If the flag is enabled, the display will indicate whether the
call was ringing, recalling, transferred, or holding at the other station.
To reverse transfer a call:
EITHER, Lift the handset (Inter-Tel endpoints can remain on-hook) and enter the Reverse
Transfer (Call Pick-Up) feature code (4), then dial the extension or pilot number where the call
is ringing or holding. You are automatically connected to the caller.
OR, Lift the handset (Inter-Tel endpoints can remain on-hook) and dial the extension or pilot
number where the call is ringing or holding, then press the Special button or hookflash/recall
and enter the Reverse Transfer (Call Pick-Up) feature code (4). You are automatically con-
nected to the caller.