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Call Features
Page 38
Mitel ® INT4000 User Guide – Issue 6, December 2008
Remote Feature Access
To access your endpoint from another endpoint :
1. Dial
.
2. Enter your extension number.
3. Enter your password followed by . You can now use any of the following features.
To change the station password using Remote Programming:
a. Dial .
b. Enter the new password, followed by
.
c. Enter the new password again for verification, followed by
.
To turn on Do-Not-Disturb:
1. Dial .
2. Enter message number (01-20) and, if desired, enter the optional second-line message
text.
3. Press .
To turn off Do-Not-Disturb:
Dial , then press .
To turn on Call Forward :
1. Enter one of the following Call Forward feature codes:
•
355 (All Calls)
•
356 (If No answer)
•
357 (If Busy)
•
358 (If No Answer/Busy)
2. Enter an extension number or enter a trunk access code followed by an outside
telephone number.
3. Press .
To turn off Call Forward:
Dial , then press .
Requesting Agent Help
Your telephone system may be programmed to support the Agent Help feature, which allows
you to request help from a designated “Agent Help Extension” (usually your supervisor) during a
call. When your request call rings at the Agent Help Extension, the supervisor can choose to
join the call or reject the request.
If the Agent Help Extension is an endpoint, the endpoint’s microphone is automatically muted so
that the supervisor cannot be heard unless he or she presses the
MUTE button. If the Agent
Help Extension is a single-line endpoint, however, the supervisor can be heard as soon as the
conference is established. IN either case, the supervisor can hear all other parties on the call.
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