
MIP LM 3086 SE/EPA3 manual, rev2
–
16.10.2018
Page 75 / 105
WWW.MIP.FI
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MIP Electronics Oy
Palokorvenkatu 2
04250 KERAVA, FINLAND
Business ID: 1627111-2
EU VAT ID: FI16271112
+358 10 3222 631
[email protected]
5.15.2
WARRANTY PROCEDURE
Review the terms of purchase and the date in warranty certificate to determine the validity of warranty
claim. Warranty claims should only be made for products that are within the terms of the warranty policy.
Out-of-warranty items may be sent to be evaluated and fixed as an additional service. MIP must be notified
within 15 days of noticing the defect. Defective product should be sent for determination before the
expiration of the warranty period.
Prior to returning any unit for repair or evaluation, please contact MIP either by phone (+358-10-322 2631) or
via email ([email protected]) to obtain authorization and Returned Material Authorization (RMA) code to
return the unit. Please be prepared to furnish the following information when requesting an authorization
number:
•
Product model number and serial number
•
Date of shipment/purchase
•
Brief description of problem/failure
•
Pictures from site or mounting place and if known defected part of product
•
Name and phone number of contact person at your organization.
Obtain MIP instructions for transportation and packaging and ship the product (freight etc. prepaid) with the
proper documentation containing the information specified above.
MIP will advise the purchaser of its determination results at the earliest possible time. Providing complete
information as requested will help to expedite this process. For products outside of their warranty period,
determination will be made as a service after purchaser has approved cost estimate for repair/replacement.
Charges for repair work will be invoiced at the current repair rate (available upon request from MIP) plus the
cost of any additional required parts. Repair work will be warranted for a period of 6 months.
For returns in foreign countries where representation is present, please contact your distributor. For
customers in the countries where distributorships and/or representation is not available, all claims and
corresponded should be addressed to:
MIP Electronics Oy
Palokorvenkatu 2
04250 Kerava
Finland