Troubleshooting
25
English
Solving Installation Problems
Symptom
Cause
Solution
No lights or
messages
appear on
the control
panel.
There is no power
supply to the AC outlet.
Make sure there is power supplied
to the AC outlet.
The power cord is not
plugged securely into
both the power outlet
and the printer.
Turn the printer off, plug in the
power cord securely, and then turn
the printer back on.
The printer is not
turned on.
Turn on the printer.
The line voltage from
the power outlet doesn’t
match the printer’s
power requirements.
Make sure the line voltage matches
the printer’s power requirements.
Refer to appendix A in the User’s
Guide.
The Online
indicator is on
and the
message in
the display is
“
IDLE
,” but no
startup page
prints.
You did not wait long
enough.
The printer takes approximately 70
seconds to warm up. Be sure you
wait long enough for a startup page
before suspecting a problem.
The printer
is not
receiving data
from the
computer.
(The Data
indicator
doesn’t blink
after a file is
sent.)
The printer is not on
line.
Put the printer on line and verify
that the message window displays
IDLE
.
The emulation has
been changed from
ESP to an emulation
that doesn’t match the
file you are sending.
Print a status page. For information
about the ESP mode, refer to the
CrownBooks on the
Documentation CD-ROM.
The port setting is
incorrect.
For Ethernet, parallel, or USB
connections, set the port to
Enabled.
An error
message is
displayed.
A consumable or tray is
not correctly installed.
Handle the message according to
the message display.
Media is jammed.
A problem occurred
inside the printer.
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