Troubleshooting
11
11-13
Service message
This message indicates a serious fault that can be corrected only by an
authorized service technician. If this message is signalled, turn the printer
off and then on again. If the problem persists, contact your vendor or au-
thorized service provider.
Rapid blinking alternately
No media in the tray
specified in the printer
driver.
Load media into the
appropriate tray.
Paper size error
Load paper with the
appropriate size into the
paper feed tray.
Waiting for paper to be
loaded into Tray 1 during
manual duplex printing.
Correctly load paper
printed on one side, with
the blank side facing up,
into Tray 1. (Note: You
cannot duplex from the
manual feed tray.)
Off
Slow blinking
Tray empty
Load media into the
appropriate tray.
Off
Blinking
Media jam
Clear the jam and then
continue with the print job.
Off
On
Top cover is open
Close the top cover
Ready indicator
(green)
Error indicator
(orange)
Condition
Action
Off
Rapid blinking
Fatal error
Turn the printer off, then
on again. If the problem
persists, contact your
technical customer
service.
Ready indicator
(green)
Error indicator
(orange)
Printer condition
Action
