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11
Troubleshooting
11-8
11.2
General printing problems
✎
Further information and assistance...
can be found on the Internet at www.minolta-qms.com/support
11.3
Print quality problems
If you are having problems with print quality, follow these steps:
G
Remove the toner cartridge and shake it back and forth carefully to dis-
tribute the remaining toner evenly.
G
Remove the toner cartridge and check it for damage. If necessary, re-
place it with a new cartridge. (See chapter 10.)
G
Remove the drum cartridge and check it for damage. If necessary, re-
place it with a new cartridge. (See chapter 10.)
G
Clean the inside of the printer. (See chapter 10.)
G
Deactivate the Toner Save feature in the printer driver. (See
chapter 4.)
Problem
Possible cause
Action
No output
The printer is not connected to
the power supply, or the cable is
not connected to the printer.
Check the power connection and
the interface connection to the
printer.
The printer is not turned on.
Turn on the printer.
You are using the wrong type of
interface cable.
Check whether the interface
cable type conforms to the
specifications (see chapter 12).
The computer’s communication
port settings are not correct for
your printer.
Check the computer’s
communication port settings.
Refer to the documentation that
comes with your computer and
check if its current
communication port settings are
correct.
The parallel port on your
computer is also being used for
other equipment (for example, a
scanner or ZIP drive).
Disconnect the other equipment
and operate the printer via this
port.