Frequently Asked Questions
The door will not open
Problem
Possible cause and solution
The door cannot be
pulled open during a
program.
The drum is locked during a program.
Touch the
Start/Stop
sensor button to cancel the
program.
The program is cancelled, the door will unlock, and
you will be able to pull it open.
There is still water in the drum and the machine is
unable to drain.
Clean the drain filter and drain pump as described
in “Problem solving guide – Opening the door in
the event of a blocked drain outlet and / or power
failure”.
Comfort Cooling
appears in the display
after a program has
been cancelled.
To protect the user against scalding, the door cannot
be opened if the suds temperature is higher than
55°C.
Wait until the temperature in the drum has
decreased and the message has gone out in the
display.
The following appears
in the display:
The door lock is jammed.
Contact Service.
The door lock has jammed.
Contact the Service department.
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