Frequently Asked Questions
General problems with the washing machine
Problem
Possible cause and solution
The washing machine
smells.
The hygiene info was not observed. A wash program
using a temperature above 60 °C has not been run
for a long period of time.
In order to prevent bacteria and unpleasant odours
building up in the machine, run the
Clean machine
program using Miele dishwasher and washing
machine cleaner or powder detergent.
The door and detergent dispenser drawer were
closed after washing.
Leave the door and the detergent dispenser
drawer slightly open to allow them to dry.
The machine shakes
during the spin cycle.
The machine feet are not level.
Level the machine and adjust the feet correctly.
The laundry has not
been spun properly and
the laundry is still wet.
The machine detected an imbalance during the final
spin and reduced the spin speed automatically.
Wash large and small items together in order to
achieve a more even load distribution.
Strange pump noises
can be heard.
Not a fault.
Slurping noises occur at the start and end of the
pump sequence as a normal part of operation.
The drum lighting does
not come on.
The drum lighting goes out automatically after
5 minutes.
Open the pull-down menu from the overview menu
and then touch the
sensor button.
The drum lighting is faulty.
Contact Miele Service.
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