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Supervisor level

Water intake

Pre-wash

You can select the water type for the pre-wash.

- Cold

Only cold water is used for the pre-wash.

- Hot

Hot water is also added for the pre-wash.
Hot water can only be added if the wash temperature is above 86°F
(30°C).

Main wash

You can select the water type for the main wash.

- Cold

Only cold water is used for the main wash.

- Hot

Hot water is also added for the main wash.
Hot water can only be added if the wash temperature is above 86°F
(30°C).

Program cycle times will be longer if the washing machine is not con-
nected for hot water; this may mean that the “Time left” display is in-
correct.

First rinse

You can select the water type for the first rinse in some programs.

- Cold (factory default)

Only cold water is used for the first rinse.

- Hot

Hot water is also added for the first rinse.

Final rinse

You can select the water type for the last rinse in some programs.

- Cold (factory default)

Only cold water is used for the final rinse.

- Hot

Hot water is also added for the final rinse (only possible for pro-
grams with a temperature of at least 140°F /60°C).

Legal Information

Open Source Licenses

You can view information here (see WiFi data protection).

Содержание PWM 912

Страница 1: ...erating and Installation Instructions Commercial Washing Machine PWM 912 PWM 916 PWM 920 To prevent accidents and machine damage read these instructions before installation or use en US CA M Nr 11 874 830 ...

Страница 2: ... 20 Preparing for use 22 Emptying pockets 22 Max load 22 Loading the washing machine 23 Selecting a program 24 Selecting program settings 25 Washing with detergent compartment 26 Adding detergent using the detergent dispenser drawer 26 Bleaching agent 27 Dyes dye removers and descaling agents 27 Detergent dispensing 28 Detergent dispensing 28 Amount of detergent 28 Water hardness levels 28 Startin...

Страница 3: ...mixer compartment 45 Drainage 46 Electrical connection 46 Extra options 47 Pre wash 47 Pre rinse 47 Rinse plus 47 Soak 47 Intensive 47 Water plus 47 Rinse hold 47 Fill stop 48 Special features in the program sequence 49 Spinning 49 Omitting the final spin Rinse hold 49 Anti crease 49 Changing the program sequence 50 Changing a program 50 Altering the wash program 50 Canceling a program 50 Switchin...

Страница 4: ...i crease 58 Service interval 58 Water intake 59 Legal Information 59 Technical data 60 PWM 912 machine data 60 Electrical connection 60 Installation dimensions 60 Weight and floor load 60 Product safety 60 WiFi 60 PWM 916 machine data 61 Electrical connection 61 Installation dimensions 61 Weight and floor load 61 Product safety 61 WiFi 61 PWM 920 machine data 62 Electrical connection 62 Installati...

Страница 5: ... the environment There fore please do not dispose of your old machine with regular house hold waste Electrical and electronic machines often contain materials which if handled or disposed of incorrectly could be potentially hazardous to human health and to the environment They are however essential for the correct functioning of your machine Please do not therefore dispose of your old machine with...

Страница 6: ... prevents both personal injury and dam age to the washing machine Miele expressly and strongly advises that you read and follow the instructions in the chapter on installing the washing machine as well as the IMPORTANT SAFETY INSTRUCTIONS Miele cannot be held responsible for injury or damage caused by non compliance with these instructions Keep these Operating Instructions in a safe place and pass...

Страница 7: ...strial envi ronment If the washing machine is operated in a industrial environment it must only be operated by instructed trained personnel or special ists If the machine is operated in a publically accessible area the op erator must ensure its safe use The washing machine must not be installed or operated in mobile installations e g on ships Persons who lack physical sensory or mental abilities o...

Страница 8: ...h a damaged control panel wires or cables must not be used until they have been repaired Water used for washing in this machine is not drinking water It must be discharged into a proper drainage system in accordance with local codes Always make sure that the drum is stationary before reaching in to remove laundry Reaching into a moving drum is extremely danger ous Be careful not to put your hands ...

Страница 9: ...of a fault The ma chine is only completely isolated from the power supply when it is switched off at the wall socket and the plug is withdrawn or the fuse is removed from the building wiring or the circuit breaker has been tripped See Installation and connection Electrical connection The washing machine may only be connected to the water supply using the set of hoses supplied with the machine Old ...

Страница 10: ... and connection and Technical data The plug if so equipped for the washing machine must always be kept accessible so that it can be easily disconnected from the power supply If the machine is hard wired a quick means of disconnect must be installed in accordance with local code For hard wired machines a quick means of disconnect must be provided on site The isolator must be located in the immediat...

Страница 11: ...n especially if there is no floor drain gully in the immediate vicinity Take care to ensure that foreign objects e g nails pins coins pa per clips do not find their way into the machine with the laundry These may damage components of the machine e g suds container drum Damaged components can damage the laundry If the correct amount of detergent is dispensed the machine should not need to be descal...

Страница 12: ...in a washing machine The manufacturer s instructions on the packaging must be observed Color run and dye removers contain sulphur compounds which can cause damage such as corrosion Use these products only if the manufacturer expressly states that they are suitable for use in a washing machine The stainless steel surfaces must not come into contact with liquid cleaning and disinfecting agents which...

Страница 13: ...ment must be carried out immediately after chlo rine bleaching agents have been used Hydrogen peroxide as well as oxygen based detergents and bleaching agents are suitable for anti chlorine treatment The suds must not be drained in between Treatments with thiosulphates can result in gypsum like deposits par ticularly when used in combination with hard water This gypsum can build up in the washing ...

Страница 14: ...nty will be void Disposing of your old machine Ensure that the door locks are unusable when disposing of or scrapping old washing machines This will prevent the risk of children playing accidentally locking themselves in and endangering their lives Miele cannot be held responsible for damage caused by failure to comply with these safety instructions and warnings ...

Страница 15: ...ergent dispenser drawer g Electrical connection h Cold water connection i Hot water connection j 2 x hard water connection optional k Connections for external dispenser pumps l Vapor extraction free outlet Type AB m Drainage n Cold water connection for liquid dis pensing optional o Fan casing p Connection option for direct indirect steam depending on model q On Off button r Interface for communica...

Страница 16: ...our adjustable feet f Electrical connection g Cold water connection h Hot water connection i 2 x hard water connection optional j Connections for dispenser pumps k Vapor extraction free outlet Type AB l Drainage m Cold water connection for liquid dis pensing n Fan casing o Connection option for direct indirect steam depending on model p On Off button q Interface for communicating with ex ternal ap...

Страница 17: ...For starting the wash program selected and canceling a pro gram once it has started The program selected can be started as soon as the sensor button starts flashing e Optical interface For Customer Service f button For switching the washing ma chine on and off To save en ergy the washing machine will switch off automatically It is switched off 15 minutes after the end of the program Anti crease ph...

Страница 18: ... any time to return to the main menu Values set previously are not saved 11 02 Programs Favorites Supervisor Help Programs For selecting the wash program Favorites For selecting one of 12 favorite wash programs which can be set up and saved by the supervisor see Favorite programs under Super visor level Supervisor You can adjust the washing machine s electronics to suit changing re quirements in t...

Страница 19: ...l selected Options Setting numerical values You can set numerical values in some menus OK Time of Day 12 00 11 59 10 58 01 01 02 02 pm Enter the numbers by swiping upward or downward Place your finger on the number that you want to change and move your finger in the direction you want Use the OK sensor button to accept the set nu merical value Tip A numerical keypad may also appear to adjust the v...

Страница 20: ...revious screen Entries made before this which have not been confirmed with OK will not be saved Help display With some menus Help appears along the bottom line of the display Touch the Help sensor button to display the text Touch the Close sensor button to return to the previous screen Operating a laundromat machine The entry menu will vary depending on the programming status see Supervisor level ...

Страница 21: ...omat Logo 11 02 Whites Normal Whites Help Up to 12 pre set programs are available The first 3 programs can be selected directly The remaining programs are selected from a list These programs cannot be changed by the user ...

Страница 22: ...ns paper clips and so on can cause damage to garments and components in the machine Check the laundry before washing and remove any such foreign objects Max load dry laundry PWM 912 PWM 916 PWM 920 max 27 lb 12 kg max 36 lb 16 kg max 45 lb 20 kg Maximum load weights are given in the program chart ...

Страница 23: ...stribute the load evenly during spinning The most efficient use of energy and water is achieved when a full load is washed However do not overload as this reduces cleaning efficiency and causes creases Closing the drum door Close the drum door by pressing it until the pre latch engages Make sure that no items are caught between the drum door and the seal The drum door engages but is not locked yet...

Страница 24: ...ton for that program The display will change to the standard menu for that wash program Alternatively you can select a program from the Favorites menu The programs under Favorites can be changed by the supervisor see Supervisor level Favorite programs Touch the Favorites sensor button 11 02 Whites Whites Normal Woolens Favorites Scroll to the right in the display until the program you want appears...

Страница 25: ...perature sensor button Select the temperature you want The display will change to the Overview menu Selecting a spin speed You can alter the pre set spin speed of a wash program Touch the Spin speed sensor button Select the spin speed you want The display will change to the Overview menu Selecting Options You can select extra options for some wash programs Touch the Extras sensor button Select one...

Страница 26: ...artment and if desired add detergent for a pre wash to the compartment Add fabric softener to the front of the compartment Add any other liquid agents to the back of compartment if this has been programmed Do not fill the compartments above the level marker with liquid agents They will otherwise run through the siphon and into the suds con tainer before they are needed ...

Страница 27: ...tically Liquid bleaching agents should only be used on colored textiles which have a wash care label stating that they are suitable for bleaching Frequent use of chlorine products increases the risk of damage to components Dyes dye removers and descaling agents Proprietary dyes dye removers and descaling agents may only be used in this machine if the manufacturer expressly states that they are sui...

Страница 28: ...nt to dispense will depend on the amount of laundry the water hardness level in your area the type and level of soiling of the laundry Amount of deter gent Please dispense according to water hardness levels and follow the detergent manufacturer s instructions Water hardness levels Hardness range gpg ppm I soft 0 8 7 0 149 II medium 8 7 14 6 149 249 III hard Above 14 6 Above 249 Check with your loc...

Страница 29: ...he selected temper ature spin speed and any selected extra options End of program The door remains locked during the anti crease phase However the washing machine door can be unlocked at any time by touching the Start Stop sensor Removing the laundry Pull open the door Remove the laundry Items left in the drum could discolor other items in the next wash or become discolored themselves Remove all i...

Страница 30: ...he OK sen sor control Deleting the timer The selected delay start period can be canceled before the program starts Touch the or sensor button The selected delay start period will appear in the display Touch the Delete sensor button Confirm with the OK sensor button The selected delay start period is deleted Starting the timer Touch the Start Stop sensor button The door will lock and the time until...

Страница 31: ...of the machine Open the drain valve by pulling the eye using the Torx wrench Keep pulling the eye until the suds have drained away completely The suds will drain away The emergency drain closes automatically when the Torx wrench is removed from the eye Push the eye back in as far as it will go Opening the door in an emergency in case of a power failure The drum door cannot be opened Warning Danger...

Страница 32: ...lease element is opposite the door hinge at the same height as the door handle see diagram The release element must not be turned to the right This damages the door lock The resistance will noticeably decrease When the release element moves freely the door is unlocked Tip The release element does not need to be screwed back in The door can now be opened Customer Service In the event of a malfuncti...

Страница 33: ... be found on the data plate The data plate is visible above the porthole glass when the drum door is open or on the back of the machine at the top Please also tell Customer Service the fault message that appears on the machine display Use only original Miele parts Customer Service will also require the model serial number SN and material number mat no when or dering ...

Страница 34: ...uld be dangerous The wash program will not start Problem Possible cause and solution The display remains dark and the Start Stop sensor control does not light up or flash There is no power to the machine Check whether the washing machine is switched on Check whether the washing machine is connected to the power supply Check whether the circuit breaker has tripped The washing machine has switched o...

Страница 35: ...t with this type of soiled laundry Before washing the next load run a 140 F 60 C pro gram with liquid detergent and no load White residues which look like powder detergent are seen on dark textiles after washing The detergent contained compounds zeolites to aid water softening which are not soluble in water These have ended up on the laundry Try and brush off the residues with a soft brush once th...

Страница 36: ...in the compartment The siphon is not correctly positioned or is clogged up Clean the siphon see Cleaning and care Cleaning the detergent dispenser drawer The display is in a different language A different language has been selected in Settings Language Set the language you want The flag symbol will guide you The door will not open There is no power to the machine Check that the machine is switched...

Страница 37: ...aundry add less detergent in accor dance with the detergent manufacturer s instructions There are residues in the laundry e g from detergent Additionally pre rinse the laundry without setting a tem perature and using detergent The load is too small Reduce the amount of detergent The drum speed is too high during the wash cycle Reduce the drum speed and wash rhythm Stretching of large items Problem...

Страница 38: ...trical components When disinfecting the surfaces use a damp cloth only to clean the front and around the door lock Do not spray any liquids Tip Heavy deposits of dust around the vents housing should be re moved with a vacuum cleaner The fan housing is located on the back of the machine Build up of rust The drum is made of stainless steel Water containing iron or ferrous foreign objects e g paper c...

Страница 39: ...ent compartments thor oughly with hot water as required to remove detergent residues and incrustations If the machine is not going to be used for a long time leave the flap of the detergent drawer open Also clean the siphons in the compartments for cleaning agents Remove the siphon Clean the siphon with hot water and reinsert it ...

Страница 40: ...t drawer on the right side If the drip channel and associated drain connection are blocked clean them Check the vapor extraction grille on the rear of the machine for soil ing from time to time and clean when necessary The filters in the water intake valves 1 and the inlet hoses 2 must be checked for soiling from time to time and cleaned as necessary ...

Страница 41: ...th a suitable tool Lift the machine off the pallet using a pallet jack Securing the machine The feet of the washing machine must be secured to the concrete base using the fixtures and fastenings supplied Fittings supplied are for installation on a concrete floor For other types of flooring please purchase suitable fitting materials sepa rately General operating conditions This washing machine is i...

Страница 42: ...er vice access Minimum safety distance to the wall approx 15 3 4 400 mm to allow for maintenance Adjust the washing machine s adjustable feet until the machine is level The washing machine must be completely level to ensure smooth operation Installation on a base When installed on a raised base the machine must be secured to the base and the base must be secured to the floor When installed on a co...

Страница 43: ...with 3 hexagonal screws each The shipping strut in the back is secured with 4 hexago nal screws The shipping struts must only be removed at the installa tion site before the washing machine is commissioned Remove the front and back panel Unscrew the screws at the bottom of the front panel and remove the panel ...

Страница 44: ... max 145 psi 1000 kPa is required to guarantee problem free program operation The machine must be connected to the water supply using the inlet hoses provided Hoses must be replaced with hoses tested for a burst pressure of at least 1015 psi 7000 kPa overpressure and for water temperatures of a minimum of 194 F 90 C This also applies for associated connection fittings Miele original re placement p...

Страница 45: ...systems must be equipped with a separate drink ing water safety feature in accordance with EN 61770 and EN 1717 Care must be taken to drill through the first wall 1 only as there is a deflecting wall 2 3 8 10 mm behind it If the drilled out connections are no longer required they must be re sealed Connections 3 to 12 are provided for liquid dispensing These con nectors are sealed and must be cut t...

Страница 46: ...itably quali fied electrician in accordance with local and national regulations Tip Open the machine lid The connection points are located on the machine frame When installing a residual current device RCD it must be Type B The voltage is stated on the data plate For hard wired machines an all pole means of deactivation must be provided on site Switches with a minimum contact gap greater than 1 8 ...

Страница 47: ...sed before the main wash to remove larger quanti ties of soiling e g dust sand Rinse plus An extra rinse can be activated to achieve a more thorough wash re sult Soak For heavily soiled and stained items with protein stains The soak du ration is 10 minutes Intensive For hard wearing laundry that is very heavily soiled Cleaning effi ciency is increased through more intense mechanical action and the...

Страница 48: ...ter is drained out of the machine before the last rinse and the pro gram stops Laundry after treatment agents such as starch can be added via the detergent dispenser drawer The program is continued with the Start Stop sensor button ...

Страница 49: ...d between the rinse cy cles A reduction in the final spin speed will also reduce the rinse spin speed as appropriate Omitting the final spin Rinse hold Select the Rinse hold extra option and then the Drain program After the last rinse cycle the water will be pumped away and the Anti crease phase will switch on Anti crease At the end of the program the drum continues to turn at intervals for up to ...

Страница 50: ...rogram cancelled The suds are pumped away Wait until the door unlocks Pull open the door Remove the laundry Switching on the washing machine after a power failure If the washing machine is switched off with the button during a wash program the program will be interrupted Switch the washing machine back on with the button Note the message in the display Touch the Start Stop sensor button The progra...

Страница 51: ...al burns from detergent When adding or removing laundry your skin may come into con tact with detergent particularly if the detergent is dispensed exter nally Take care when placing your hands inside the drum If suds have come into contact with the skin rinse off immediately with plenty of lukewarm water Pull open the door Add laundry or remove individual items Close the door Touch the Start Stop ...

Страница 52: ...ctory default Changing the PIN code You can alter the Supervisor level access code to protect the wash ing machine from unauthorized access Please inform Miele Technical Service if you have forgotten your new code Technical Service will have to reset the code Make a note of your new code and store it in a safe place Closing the settings menu Touch the sensor control The display will then go back t...

Страница 53: ...t You can change the order of the first 4 languages These slots are al located to the most commonly used languages Standard language The user language cannot be changed The user language is the same as the supervisor language The sensor button is not ac tive Set languages The languages for the Language entry International setting can be changed 6 languages can be selected All languages are availab...

Страница 54: ...emperature spin speed extra op tions etc are displayed when a program is selected You can de cide which parameters should not be displayed These parameters can then not be edited during program selection Factory default All parameters are visible marked in orange Sort Options Under the setting Visibility parameters Sort Extras appears in the bot tom line Touch the sensor button to change the seque...

Страница 55: ...r a wash program after the program has started When the wash program is chosen again the saved settings will ap pear in the display Factory default Off Temperature unit You can select the unit for the temperature display Factory default C Celsius Weight unit You can decide whether load quantities are displayed in kg or lbs You can also switch this information off altogether Factory default kg You ...

Страница 56: ...ening the Su pervisor level laun dromat version Switch on the washing machine and open the door Touch the Start Stop sensor control and hold it down while carrying out steps Close the washing machine door The Start Stop sensor control will now be flashing quickly wait un til it lights up constantly Release the Start Stop sensor control when the Start Stop sensor control lights up constantly Standa...

Страница 57: ...nt to move Press and hold the sensor control until the frame changes Drag the program to the required place Program color al location You can assign a color to a Favorite program In the list of Favorites each Favorite program is given a colored frame which can be ad justed Factory default On Hygiene If a program at a temperature below 140 F 60 C has been used a request to start the Maintenance Was...

Страница 58: ...isplayed You can select up to 3 messages with their own text Your message is displayed at the end of the program and can be ac knowledged with OK The same message appears at the end of the next program Settings This setting allows you to determine the interval by hours or date at which the message appears Factory default Off By time You can then select a time interval from 1 9 999 hours By date Yo...

Страница 59: ...cycle times will be longer if the washing machine is not con nected for hot water this may mean that the Time left display is in correct First rinse You can select the water type for the first rinse in some programs Cold factory default Only cold water is used for the first rinse Hot Hot water is also added for the first rinse Final rinse You can select the water type for the last rinse in some pr...

Страница 60: ...l machine width 31 7 16 799 mm Overall machine height 53 1347 mm Overall machine depth 40 15 16 1023 5 mm Minimum width of transport opening 35 1 4 895 mm Minimum distance between wall and front of appliance 51 3 16 1300 mm Minimum distance between wall and rear of appliance 12 7 8 327 mm Weight and floor load Net weight see installation plan Maximum floor load during operation see installation pl...

Страница 61: ...l machine width 36 3 8 924 mm Overall machine height 56 15 16 1447 mm Overall machine depth 37 1 2 953 mm Minimum width of transport opening 40 3 16 1020 mm Minimum distance between wall and front of appliance 50 3 8 1280 mm Minimum distance between wall and rear of appliance 12 7 8 327 mm Weight and floor load Net weight see installation plan Maximum floor load during operation see installation p...

Страница 62: ...all machine width 36 3 8 924 mm Overall machine height 56 15 16 1447 mm Overall machine depth 37 1 2 953 mm Minimum width of transport opening 40 3 16 1020 mm Minimum distance between wall and front of machine 50 3 8 1280 mm Minimum distance between wall and rear of machine 12 7 8 327 mm Weight and floor load Net weight see installation plan Maximum floor load during operation see installation pla...

Страница 63: ...G TWO CONDITIONS 1 THIS DEVICE MAY NOT CAUSE HARMFUL INTERFERENCE AND 2 THIS DEVICE MUST ACCEPT ANY IN TERFERENCE RECEIVED INCLUDING INTERFERENCE THAT MAY CAUSE UNDESIRED OPERATION Contains FCC ID 2ACUWEK047 Contains IC 5669C EK047 RADIATION EXPOSURE STATEMENT THIS EQUIPMENT COMPLIES WITH FCC AND WITH ISED RADIATION EXPOSURE LIMITS SET FORTH FOR AN UNCONTROLLED ENVI RONMENT THIS EQUIPMENT SHOULD B...

Страница 64: ... dis posed of or sold or if a used machine is being put into operation This is the only way to ensure that all personal data has been re moved and the previous owner will no longer be able to access the machine Copyrights and licenses For the purpose of operating and controlling the communication mod ule Miele uses proprietary or third party software that is not covered by open source licensing te...

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Страница 68: ...fessional miele ca Canada 161 Four Valley Drive Vaughan ON L4K 4V8 Phone 1 888 325 3957 www mieleprofessional ca professional miele ca Manufacturer Miele Cie KG Carl Miele Straße 29 33332 Gütersloh Germany 9 Independence Way Princeton NJ 08540 Phone 800 991 9380 www mieleusa com professional prosales mieleusa com Technical Service Support Phone 800 991 9380 proservice mieleusa com Alteration right...

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