Problem solving guide
53
General problems
Problem
Cause and remedy
The machine shakes
during the spin cycle.
The machine feet are not level and not secured.
Level the machine and adjust the feet correctly.
Large amounts of deter-
gent residue remain in
the detergent dispenser
drawer.
The water pressure is too low.
Clean the filters in the water inlet.
Powder detergent used in conjunction with water
softeners tends to become sticky.
Clean the detergent dispenser drawer and, in fu-
ture, add detergent into the drawer first, and then
add the water softener.
Fabric softener is not
completely dispensed
or too much water re-
mains in the
com-
partment.
The siphon tube is not correctly positioned or is
clogged.
Clean the siphon, see “Cleaning and care – Clean-
ing the detergent dispenser compartment”.
The display is in a dif-
ferent language.
A different language has been selected.
Switch the washing machine off and on again.
The selected operator language appears in the dis-
play.
The operator language has been changed.
Select the language you require (see “Language”
under “Supervisor level”).
The laundry has not
been spun properly. The
laundry is still wet.
The machine detected a high level of imbalance dur-
ing the final spin and reduced the spin speed auto-
matically.
Include both large and small items in the load as
this will achieve better distribution.
The drum remains sta-
tionary but the pro-
gramme keeps running.
Switch the washing machine off and then back on
with the
button.
Note the message in the display.
Touch the
Start/Stop
sensor control.
The drum continues to spin and the programme con-
tinues.
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