USB doesn’t work . . .
Is powerswitch on power-on position?
Are you sure that the computer found the keyboard or an unknown USB-Device?
In the first case everything is Ok. In the second case there is a problem of the Hardware of the
keyboard.
It must be recognized by your computer otherwise there is no communication between
computer and keyboard possible.
Could you please test the keyboard on another computer, maybe by a friend or a music shop
for check of a hardware problem?
In this case please take the keyboard to your reseller for exchange or repair, maybe they have
a technician they can help you.
Otherwise they should call us to help you.
If you connect the keyboard by USB, it should be recognized.
Look at „Start
Settings
System control
System
Device manager at
Audio/Video/Game controller for the keyboard settings. If not install your USB -driver!
Do you have set midi out port at your music program?
Please Check!
Otherwise look for our latest USB-driver at our homepage. May be its a driver problem.
Device is recognized but no sound . . .
Did you set the input and output ports inside your music-program?
This is important otherwise no communication is possible.
For example Input port set to midi-keyboard, output port set to soundcard
This kind of Set-ups you will find in Menus like Device manager or Hardware manager and
so on.
After new Start the keyboard don’t work . . .
If after a new start or a break the device is not working, it is possible that the legacy option in
your Bios is off.
Did you set the USB-Legacy Option on?
This is important, because some programs could not handle USB-devices without this option.
Please check!!
Too many USB-devices . . .
Another point is, if you have too many USB-devices connected to your USB-Port, the port is
switched off. A USB Port delivered only 500mA, otherwise the system close the port. Please
check how many devices you are using at your USB-port!
If you disconnect some devices the port will be switched on, and the device will work. In this
case you should use a hub with separated power supply.
