DX-4400
– 3G-SDI Text & Graphics Overlay Inserter – User Manual
Page 94 of 125
8 Product Warranty
8.1
Hardware Warranty
Microtronix warrants Product hardware to the original purchaser to be free from defects in material or
workmanship under normal use for
one (1) year
from the date of purchase, when used within the operating limits
set forth in this Product User Guide. Microtronix agrees under this warranty, to repair or replace it with a new or
reconditioned product at no additional charge. Replacement products are warranted for the balance of the original
warranty time period.
If the Product proves defective during the warranty period, contact Microtronix Technical Support
(
) in order to obtain a Return Materials Authorization number. Microtronix will provide
Cross Shipment Support
for warranty replacement of defective units during the warranty period. Customers
shall be held responsible for shipping and handling charges incurred in returning the product to Microtronix.
Microtronix (as opposed the customer) will cover the cost of shipment of the replacement Product provided a
warranty defect has occurred.
Our hardware warranty does not cover any Product, which has been subject to neglect, unreasonable use,
accident, and violation of operating instruction or any product that has been repaired or modified by an
unauthorized service agent.
8.2
Firmware Warranty
Microtronix warrants that commencing from the date of delivery to the Customer for a period of one (1) year the
Product Firmware (Software) will substantially conform to its published specifications. The Customer's sole and
exclusive remedy and the entire liability of Microtronix under this limited warranty will be, at Microtronix’s option;
firmware replacement, or firmware upgrade repair. In no event does Microtronix warrant that the Software is error
free or that the Customer will be able to operate the Software without problems or interruptions.
8.2.1 Limited Liability
Microtronix Products are not designed or approved by Microtronix for use in
safety-critical
or
life-critical system
or application in which a failure or malfunction may result in one (or more) of the following outcomes: (a) death or
serious injury to people, (b) loss or severe damage to equipment/property, of (c) environmental harm. Microtronix
assumes
no liability
for any consequential damages
– whether direct or indirect – if the product is used in this
type of application.
IN NO EVENT SHALL MICROTRONIX’S LIABILITY EXCEED THE PRICE PAID FOR THE PRODUCT FROM
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE
OF THE PRODUCT, ITS SOFTWARE, OR ITS DOCUMENTATION.
Microtronix makes no warranty or representation, expressed, implied, or statutory, with respect to its Products, its
software, or the contents or use of its documentation, and specifically disclaims its quality, performance,
merchantability, or fitness for any particular purpose. Without limiting the foregoing, in no event shall Microtronix
or its suppliers be liable to the Customer for any incidental, special, punitive, exemplary or consequential
damages experienced by either the Customer or a third party (including, but not limited to, loss of data or
information, loss of profits, or loss of use). Microtronix reserves the right to revise or update its Products, software,
or documentation without obligation to notify any individual or entity.
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