LifeCam Setup and Usage
2 May 2017
TIP-2014-044
3
©2017 Abbott Jewelry Systems, Inc.
Taking Pictures
1.
Pictures can be acquired anywhere in The Edge where you see the camera icon (e.g., items, repairs,
customers).
2.
To take a picture, click the camera icon,
then select
Acquire
. You may be prompted to select the
device. If so, select
LifeCam
.
3.
A live preview will appear in the Microsoft LifeCam Dashboard.
4.
Manipulate the item, camera, or photo box to get a clean picture.
5.
When you are ready, select
Acquire
to take the picture.
Troubleshooting
Error/Problem
Cause
Resolution
When you click
Select Photo
Device, The
Edge closes.
Your LifeCam camera
connection with The
Edge may have been
disrupted. Frequently
the result of a
Windows upgrade.
There are three possible solutions:
•
Reboot the PC.
•
Go to
Administrative
►
Select Photo Device
and choose the
correct camera.
•
If this is not successful:
1.
Download and unzip the file located here:
http://docs.edgeuser.com/LifecamFIX.zip
2.
Double click on it to install it.
3.
Follow the prompts, always selecting the affirmative.
•
Open The Edge and proceed directly to trying to acquire an
image. Do
NOT
go to
Administrative ► Select Photo Device
.
The camera
does not appear
in the Select
Photo Device
menu.
Failed installation.
1.
Check the cables and/or reboot the PC.
2.
Go to
Administrative
►
Select Photo Device
and choose the
correct camera.
GDI Error.
Computer has lost
connection to the
server or shared folder
specified in
configuration.
•
Go to
Administrative
►
Configuration
►
Production
Settings
and make sure the photo folder configuration is correct.
•
Make sure the camera software is not open elsewhere.
Camera box
appears
distorted.
Issue with display
settings.
•
Right click on your desktop and go to
Display Settings
. Check
the text size and make sure it is 100% and try to change the
resolution ratio.
For
miscellaneous
failures, here is
a list of things
to try.
•
Open up The Edge. Go to
Administrative
►
Select Photo
Device
, make sure the camera shows up there, and highlight it
and select
OK
.
•
Restart the computer and then try to acquire a picture again.
•
Unplug the camera and plug it back in
•
Try to switch to a different USB port.
•
Test the device at a different computer. Does it work there? If
so, try reinstalling the camera on the non-working device.
